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Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Prexetric

Nov 30, 2024  on Shopify

This is by far the best rewards app have seen here. Tried a whole bunch of the rest and they seemed to offer minimal cutomizations and settings, as for Joy Rewards, you are offered a whole lot of settings to toggle and switch depending on your liking. Not forgetting the support, its top notch. Wanted some custom integration and when I reached out to the team, Damian for the support and Raymond for the technical issues helped a lot in figuring out the problem and getting a solution. Am so grateful, thanks Joy Loyalty team.

Minimalistic Budget

Nov 29, 2024  on Shopify

Amazing customer service from Audrey! She took the time to explain everything clearly and answered all my questions. I really appreciated how patient and helpful she was. It made the whole experience so much better!

My Store

Nov 29, 2024  on Shopify

Hana was a great help, definitely recommend this app, I was searching for an good app for over an hour and came across this, great customer service

Myer Street Fashion

Nov 28, 2024  on Shopify

This is such a versatile app with many features and easy customisation. Their support is amazing as well.

LumiBe

Nov 28, 2024  on Shopify

Thank you, Hana, for your help! You were very quick and truly efficient. The application itself is very well designed and comprehensive.

AZ Beautyk

Nov 25, 2024  on Shopify

Je suis très satisfaite. Très bonne réactivité dans la minute quand je leur ai demandé de m'aider. La dame a eu la gentillesse de terminer la configuration de l'application. Je recommande. Très jolie application. Audrey

Aurum-Joya

Nov 24, 2024  on Shopify

Hana 10000 Thanks to Hana from Support Team! Helped me immediately without hesitation and did a great job, I am amazed and can only say great service, no the best service I have ever had thank you

Ginger Bear Boutique

Nov 24, 2024  on Shopify

I have received wonderful service from Damian and find it very easy to communicate the issues I have setting up the loyalty programme. Damian is very helpful and friendly. :-)

Claura

Nov 24, 2024  on Shopify

I totally LOVE Joy Rewards & Loyalty Program!!! It has all the features and integrations with other apps that I want. The customer support are really proactive (Audrey and Doris did a fantastic job helping me setting up the app). So far I don't have any complaints, and will definitely continue using Joy as my default solution for rewards and loyalty feature.

Tasha's Top Frames

Nov 23, 2024  on Shopify

So far so good! Little bit of a learning curve, but the support team has been absolutely wonderful. It's 2AM where I am, and Damian was quick to respond and answer my questions. I feel confident that we made the right choice with Joy.

CASAGIN.COM

Nov 19, 2024  on Shopify

I needed to contact support to configure the app, I found "Hana" very kind and helpful, who solved my problems in a short time.

Robocraze

Nov 19, 2024  on Shopify

Hello Team, I am writing to urgently address an issue regarding our subscription. We have been using this plugin since June, but after that, we did not utilize any of the features of the app. Unfortunately, we overlooked canceling the subscription, resulting in a charge. Could someone please assist in processing a refund for this? Looking forward to hearing your response on this.

StoicBeauty

Nov 18, 2024  on Shopify

The friendly customer service is always at my finger tips to walk to me through anything I need help with, shout out to Audrey!

Sharlaım

Nov 17, 2024  on Shopify

Je suis entrain d'installer l'application, Hana est adorable et m'aide à tout configurer, j'espere que je serais satisfaite de cette application

Supersell

Nov 16, 2024  on Shopify

Stay away from this app. It broke our store's buy now button and we realized this after 72 hours (lost almost 15k). I'm definitely going to report Shopify.

MomentsOfFame

Nov 15, 2024  on Shopify

Could not be better! Great app, great functionality and great support! Special thanks to Hana, who was quick to help!

SKINICIAN

Nov 13, 2024  on Shopify

Consistently one of the most efficient live chat support teams I've ever encountered. They respond quickly every time & are always a great help. Damian and Andrew helped me today with an issue & it was done so quickly!

THE LIMELY

Nov 12, 2024  on Shopify

This app is fantastic, both in terms of functionality and support. It’s not only easy to use but also offers implementations that perfectly suit my website. For any challenging implementations, the support team responded promptly and effectively. Special thanks to Hana, Raymond, and the technical team!

LISA MARIE BOUTIQUE

Nov 12, 2024  on Shopify

Love this app! The team has been extremely helpful in answering all of my questions and are available every time i need them! I spoke with Sonny today & I felt like a pain with all of my questions but he was patient with me & very knowledgeable! I just set this up & I am hoping to return with satisfied customer reviews! :)

Kaotic Kreations

Nov 12, 2024  on Shopify

We ran into an issue where our customers weren't able to access their loyalty accounts through our website. Tracy was quick to reply, professional, friendly and got our issue resolved in a timely manner.

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