We’ve had an excellent experience with the Joy loyalty app. It’s quick to install, easy to use, and backed by outstanding customer service — fast, clear, and always helpful. A smooth setup and reliable support make this app a great choice for any loyalty program.

We are under the Free Trial currently, and we had a few questions. We contacted customer support, and Hana was amazing. They answered all our questions quickly and provided screenshots to help guide us through our questions. So far, we are liking what we see from Joy and we are considering signing on for it!

The app itself works well and the customer service team is quick to respond when there are problems. abby has helped me out a lot!

I’ve been working with Audrey, William, and Jade from the Joy app team, and they’ve been incredibly helpful so far! The setup process is still halfway, but everything has been done very quickly, and they keep me updated at every step. I really appreciate this kind of attentive and efficient service. I’m confident that my whole setup journey with them will be smooth and successful. Highly recommend!

The entire app team has been extremely supportive during the installation process. They are very responsive, and if a problem arises, it is quickly resolved. We are especially grateful to Hana, who has been assisting us since the beginning of our journey. We specialize in wine sales, and the app is perfect for us, offering great flexibility. It is easy for your customers to use.

Certain important functions seem to be harder to locate than they should be, The Condition portion should be labeled Program Settings and should have its own header, not buried in the dot dot portion of the reward type. As a business if I offer something one place, I'm going to offer it in the other so this setting should be global and only allow for individual shutdown in the specific reward if needed. Appreciated the help received from Audrey.

It is an excellent application that helps customers to be more loyal to your store, and helps you grow your business The support team, especially Alyssa, is very patient & very supportive & professional

I use 5 different apps from Joy and I am really happy with how they work, how easy they are, and support is always available. Also last talk with Jada was extremely smooth.

Easy layout for setting up our loyalty program. Got problems and support quick response. Appreciate their work and hopefully this app can help our business well.

5/5 – Reliable, Effective, and Great Support This app delivers exactly what it promises: fast performance, smooth usability, and real results for improving revenue. It’s become a key tool for my workflow. Special thanks to Hana from customer support—she’s responsive, solutions-oriented, and makes every interaction effortless. A team like this makes all the difference. Highly recommend for anyone who values efficiency, impact, and solid support. A no-brainer choice!

Joy have provided continued support from intergration to custom requests. We've only being using the platform for a month but very happy with the functionaility.

Sonny, Alyssa, April, and Jasmine truly delivered! They understood my vision for the loyalty page, executed deep customization, and made thoughtful tweaks that elevated everything. Their dedication went above and beyond taking the hassle off my plate entirely. I’m impressed by their commitment, creativity, and care. Absolutely outstanding teamwork and support! I had a bad nightmare with other loyalty app, but this Joy Loyalty app made my day awesome!!! Just Wow!!! Once again, thanks alot and big Vinaka Vakalevu (Thank You)

So we had a problem with the Joy Rewards app — from hereon renamed NO JOY (LOL). The "No Joy" app was NOT recording any points for our Draft Orders. Whenever we processed Draft Orders for our customers, they were not seeing any points added to their account. And "No Joy" had no way to fix this; their customer support was not able to help with this — CRAZY! Here's what I did to resolve the problem that the "No Joy" app created... 1. First, I loaded an app that can record reward points for draft orders. The Appstle app does that. 2. Next, I downloaded all of our Draft Orders from the date range we were using the "No Joy" app. 3. Then I calculated the missing points for each transaction. 4. Finally, I imported/merged the points for each transaction into the customer accounts in the Appstle app. Now all our customer points are correctly merged into the customer’s accounts in Appstle, so we’re back up to speed. And now I will delete "No Joy".

Pretty good so far! Abby is exceptionally helpful! Every time she is my agent to help I know will get the best help from her. Thank you Abby!

A great assistant! Provided us with very convenient services and experiences. We are infinitely grateful!

Une appli ultra complète, intuitive et puissante ! Le système de fidélité est parfaitement pensé pour booster l'engagement client, et le tchat est juste exceptionnel. Mention spéciale à Hana, ultra réactive, professionnelle et d'une empathie rare — un vrai bonheur d’échanger avec elle. Bravo à toute l’équipe, vous faites un super taf Je recommande les yeux fermés !

I just started using this app today, but made the switch after using two other rewards programs that weren't meeting our needs. Joy offers more features at a better price and the customer service has been amazing. Audrey has been a great resource in getting things set up for our rewards program and subscriptions. Excited to continue using this app!

A solid loyalty app — simple to use and backed by amazing support! We chose Joy to power our loyalty program at Anton Loyal Companions, and we’re really happy with it. The app provides all the key features (points, rewards, referrals...) in a clean and easy-to-manage interface — even for non-technical users. Special thanks to Audrey from the support team, who was incredibly helpful, patient, and efficient during the entire setup process. Thanks to her, everything works as expected: our customers can now access their loyalty page, track their points, and redeem rewards with no hassle. We definitely recommend this app! — Thierry antonlc.com

Audrey and Jade was awesome . They instantly and sponteniously helpmed me set up my Reward program. They are real team to work with

They helped a lot. Hana, Sonny, and others are all very fine. I'll continue to use joy, although there are some issues when setting up, but the support is timely and very helpful.