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Customer reviews: Joy Rewards & Loyalty Program

Reviews (1,971)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

Roseindigo

Jan 06, 2025  on Shopify

I had a great help from the support within the app, they help me integrate the app in my shop Abby helped me very quickly and efficiently .

Jodaro.com

Jan 01, 2025  on Shopify

I absolutely love this app! It’s user-friendly, packed with useful features, and works seamlessly. What impressed me the most is the exceptional customer support. The team is always ready to assist, and I want to give a special shoutout to Hana, who went above and beyond to help me with my queries. Her expertise and patience made the whole experience even better. Highly recommend this app to anyone looking for a reliable and well-supported solution!" Let me know if you'd like any edits!

Midnight Reign

Jan 01, 2025  on Shopify

I am actually very surprised with the swift attention and care to my issues and requests I had regarding custom coding preferences to match the aesthetic of my website. Sonny was very attentive and helpful in helping me on customizing my referral page. I am very impressed with the customer service.

This little boutique

Dec 29, 2024  on Shopify

Hana has been a great help! I am very impressed and grateful. Thank you Hana! The app also looks really good

icecreamsource

Dec 29, 2024  on Shopify

Functions as advertised, easy to use UX, VERY quick and helpful customer support chat that goes straight to a real support team member.

Stein-Insel

Dec 29, 2024  on Shopify

Super App! Hilfe kommt schnell. Sonny konnte mir bei den Themen schnell und gut weiterhelfen. Danke!

EFNE

Dec 29, 2024  on Shopify

Abby me ayudo mucho a configurar esta aplicación. Rápido y sencillo, te responden al momento cualquier duda.

DK-SILKSILKY

Dec 28, 2024  on Shopify

The app is great, easy to use and the customer service is very prompt, special mention to Hana, she is very professional

Opal Lily

Dec 27, 2024  on Shopify

The features on this app are great! And the customer service from Audrey and Andrew has been wonderful!

THE EUPHORIKA

Dec 25, 2024  on Shopify

Had great experience so far. Seems to have great features in free plan compared to other loyalty apps. Great support from Audrey and Andrew.

Think Batik

Dec 23, 2024  on Shopify

Hana was very helpful and prompt with assisting us! The team is always lives up to their reputation and it has been a good experience thus far

Sublimation Blanks UK

Dec 22, 2024  on Shopify

Really good app and Abby from their Customer Service team has been really amazing and helped me set it all up and answered all queries I had. Thank you!

veloToze

Dec 22, 2024  on Shopify

Great Loyalty program for Shopify store. Allow multiple tiers and also allows me to import current customers into the program. Many functions and set up options. However it is not easiest to set up and you do need spend a few hours to set up, but thanks to customer service Damian, Jade, and Doris, they were able to help me set up in a few hours.

BYSIX

Dec 21, 2024  on Shopify

Quel plaisir de découvrir cette application et sa simplicité de mise en place. L'équipe du support a été très réactive pour nous aider à configurer notre programme de fidélité. De plus, l'outil d'importation permet de migrer très facilement. Je commande totalement.

Great Land Bracelets

Dec 21, 2024  on Shopify

I have just setup the app so I do not know how it functions yet. I did run into some setup issues and Hana immediately corrected the issue. great customer service.

ellashaarshop.de

Dec 20, 2024  on Shopify

Die Kundenbetreuung ist einfach Super. Ich bekomme sofort Antworten und meine Probleme werden sofort gelöst. Ist wirklich eine Super APP, die ich wärmstens empfählen kann. Danke!

Macky's Pet Care

Dec 20, 2024  on Shopify

Great app for loyalty points. A lot of features and the free version offers more than enough possibilities to see if it fits your store. Their customer support is fast and always happy to help. Today I received some help from Hana with upgrading our limit on transactions. Within 5 minutes it was solved and Hana even took the time to check up on our settings to see if its all set up properly. Thanks Hana!

Casekis

Dec 19, 2024  on Shopify

The support team is excellent, my questions and requests are always answered and handled quickly and efficiently. You guys are awesome, thank you!

Shayna Gibbons Keeley Boutique

Dec 18, 2024  on Shopify

I have found this application to be highly effective for my clients, and it is user-friendly. Whenever I have inquiries, the support team is extremely helpful and responds promptly.

Robocraze

Dec 18, 2024  on Shopify

Hello Team, I am writing to urgently address an issue regarding our subscription. We have been using this plugin since June, but after that, we did not utilize any of the features of the app. Unfortunately, we overlooked canceling the subscription, resulting in a charge. Could someone please assist in processing a refund for this? Looking forward to hearing your response on this. Update- The case was promptly looked into and resolved. Thank you

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