Just got the app and thus far the customer service has been fantastic. Hazel has been a big help in answering questions and back logging rewards. Apart from a few clarifications, the app is super user friendly which is great for someone like me that is not tech savvy. Thanks thus far!!

BON Loyalty Rewards & Referral is fantastic! The onboarding was smooth and intuitive, with a helpful setup wizard. The support team is friendly and responsive, guiding me through data import effortlessly. The app’s free plan is robust, and the $25/month plan offers great customization and analytics. My customers love the loyalty page, and I’ve seen more repeat purchases. Highly recommend this affordable, user-friendly app for Shopify stores!

We couldn't be happier with this app! It is easy to use, quick to set up and has many different customization options. The biggest reason we rate this with 5 stars (and would go higher if possible) is the tremendous customer service and technical support. Cara and Mia have both gone above and beyond for us and were incredibly kind on top of everything. Cara had to deal with a myriad of random questions and hypothetical situations from me yesterday. She patiently walked me through each step, explaining not only how to deal with the situation, but also options for different ways of approaching our concerns. She also connected me with tech support on a theme issue and it was updated within minutes. Chat support can be challenging and these two lovely ladies made us feel understood and valued. Thank you both so much for your help with our program!

The customer service was very prompt in every reply and also helped me solve a lot of problems, very good.

BON Loyalty has been a great addition to our store, and the support from Hazel and Maxxie has been outstanding. They’ve been incredibly helpful and responsive, making the whole experience smooth and positive. Highly recommend BON Loyalty to any merchant looking for a solid loyalty solution with a caring team behind it!

J’ai installé la version gratuite de cette app sur ma boutique et elle offre déjà pas mal de fonctionnalités, c’est vraiment bien ! Petit regret sur la mise en forme des mails que l’on ne peut modifier qu’en version payante. Mais c’est le jeu ☺️! J’ai vraiment apprécié la disponibilité et la gentillesse des équipes pour l’assistance à l’installation.

Hazel from Support Restored My Legacy Plan - Outstanding Service! I ran into a major issue after reinstalling the Bon app – my original "Early Bird" legacy free plan, which I had as a founding member, was lost and I was put on the standard free plan. I contacted support feeling pretty frustrated, but Hazel provided absolutely outstanding assistance. She understood the situation regarding the legacy plan, patiently listened, and took the initiative to escalate the issue to her team and developers. Despite the plan being discontinued, Hazel arranged for an exception to be made and successfully got my original Early Bird plan reinstated as a token of appreciation for being an early supporter. This level of customer service, understanding, and willingness to go the extra mile to make things right is rare and incredibly appreciated. Thank you, Hazel and the Bon team!

Yes 100%. Mila the customer service support was very helpful and was a great support to me when I was stucked with my shopify store setup. She was very helpful and made my day. Thank you soooo much for your help.

We've been wanting a loyalty scheme for our site for years now, but could never find that right one that was reasonably priced and did everything we needed. Bon has been the perfect fit for us, and their customer service from the beginning has been amazing and speedy with their response, especially Maxxie

Cara was very kind in explaining the app and all its features. I can't wait to officially implement our loyalty program with Bon. They truly have everything we need and at the best price among other apps I've reviewed.