BON Loyalty was intuitive and very convenient to use. Also, the BON Loyalty team provided very fast and complete feedback on our request. THANKS FOR- Aster, Cara, Sienna, Hazel, Rani, Jean, Sunny, Dannie, Kian... They're the best

It's rare to find an APP with 5.0 ratings anywhere! I've experienced it now having just migrated from Smile.io to Bon loyalty app. Kian was super helpful in answering all my questions via chat and email. The BON support team is spontaneous to respond and transitioned from one agent to another seamlessly during my migration process. Even when I accidentally closed my chat window, I was back with Kian within one minute after connecting with a different agent. I'm looking forward to using BON Loyalty program and trusting that my 38K customers will have similar and rewarding experiences!

So far the team is very responsive - and most important is that they really know their stuff. Especially "Kian" from customer support and also "Hazel". We upgraded to the basic plan recently and learning how to get the best out of it step by step. Good luck to the whole team!

The BON Loyalty Program and Rewards app is intuitive and easy to use. Special thanks to Hazel from live chat for her excellent and professional assistance — she made the process smooth and efficient. At the moment, I’m waiting for the option to change the default phone number prefix from the US to Germany. Asking customers to scroll through 100+ countries to select theirs creates unnecessary friction, and many might leave the default US prefix and simply type their number after it — resulting in contact data that has little or no value for the store.

I just downloaded the app and have started exploring. The app seems like it will work perfect for our store. Hazel has been amazing in helping us convert from our previous rewards program. From transferring customer points, to setting up branded emails. If I could give 6 stars I would. Thank you!!

We had no experience with different loyalty programs apps, but BON seemed good enough with their features and options for multiple languages. Pricing is also on par with different apps so you can make a cautious investment. What we also got was great customer service and I have to give big thanks to their support and dev team. They handled most of our problems with ease. Keep up the good work!

I’d like to express my sincere appreciation for Sienna from the BON Loyalty team. She has been incredibly helpful and patient throughout our setup process, answering every question thoroughly and making sure we understood each step. Her professionalism, prompt responses, and friendly attitude made the whole experience smooth and reassuring. We truly appreciate the excellent support — thank you, Sienna, for going above and beyond!

Had a demo with Cara today, great efficient presentation. I'll be starting with the app this week. So far it looks to be very DIY with helpful guidance and easily customizable. Dannie has also been helpful with set up.

A great tool for businesses of any size! Beyond the features, what really stands out is their exceptional customer support—one of the great experiences we’ve had with any review app on Shopify. Hazel went above and beyond to help us import our existing data and fine-tune the design so everything matched our brand perfectly. Highly recommend!

The support team is fantastic and did their best to ensure a successful migration to their platform. Aster and Cara were extremely prompt with their responeses.

Amazing as usual - Exceptional support and onboarding team, with flexibility to branding and customise.

Hazel is extremely helpful in catering to our needs! We used Bon Loyalty for our previous store, where it worked very well, so we chose to use it again for this new store. It works smoothly for both online and offline orders.

Mijn ervaring met Kian en Aster is zeer positief. Ik kom er wel achter dat bij bepaalde noodzakelijke instellingen ik ineens meer moet gaan betalen. Voor de rest is de service zeer goed en heel vriendelijke mensen.

Probably the best on-boarding meeting I've ever had, Hazel was structured but at the same time flexible and adjusted her prensentation so it fit our needs. Looking forward to get started with the app. Thanks!

Muy buena la atencion de soporte. Especialmente de Hazel, logramos lanzar perfectamente nuestro programa de referidos y estamos muy entusiasmados!!

Très très belle expérience, les explication on été claire et simple vous m'avez beaucoup aider et répondu a toutes mes questions merci beaucoup :D

I only signed up today, but already their customer support has been excellent. Hazel was very quick to answer my questions! I'm very happy so far with the customisation and service. Thank you Hazel!

Even if the app requires some customisation to work well and some settings might be hard to find, Hazel's support has been great and helped us launch on a tight deadline.

Excellent experience , The agent called Sienna supported me with all my inquiry's , Great work guys!

Hazel has been incredibly helpful! She always responds right away whenever I have a question or run into an issue. Her support is fast, professional, and truly caring. I really appreciate her dedication — she makes using this app such a smooth experience!