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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,620)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Reality Bites Bakery

Dec 07, 2025  on Shopify

These guys are amazing. Solid app, solid integration, excellent customer service. Mia has been amazing, and was helping me even on the weekend! Will be using these guys for the foreseeable future on loyalty.

Boujee Sisters Boutique LLC

Dec 05, 2025  on Shopify

Aster was amazing with help! I appreciate her hard work and how quick she was with helping and respond! This app is user friendly and very easy to us and get help with by support! SOLID 10000/10

Glass Garden Beads Collective, PLLC

Dec 04, 2025  on Shopify

Rani was patient and kind. They helped me understand how to read things correctly. Hazel was kind to follow up the following day to see how things are going with the fix. All is well.

Healthy American Goods

Dec 02, 2025  on Shopify

We just started using this and I appreciate how easy it was to set up! Rani was super helpful in answering any questions I had through the chat right away and helping me fix anything I needed. Definitely recommend! I'm excited to see how this works for our customers.

NOMAD MOTO

Nov 27, 2025  on Shopify

Setting up BON had been done with the support of the team and BON. It has been a great experience, look forward to launching the program.

Bump & Bellies

Nov 26, 2025  on Shopify

Thank you Dannie for all your help and assistance. Your customer service has been awesome and I appreciate your patience. I enjoyed learning some new things about the app from you as well. Keep doing a great job!

White Rose Hobbies

Nov 26, 2025  on Shopify

The transition from our old loyalty program to Bon has been seamless thanks to Cara. She is always available to lend support and in a timely manner. If I have an issue she fixes it right away. We are new to the program, but looking forward to all of its potential. Thanks!

Christset

Nov 19, 2025  on Shopify

Hazel is FULL of energy, great help and exceeded my expectations! I never experienced a representative that helped me to feel happy and excited to work on my store before. I am highly impressed! Thanks Hazel. You rock!

Pixelhobby-Shop

Nov 18, 2025  on Shopify

We are already very satisfied with the app, even though we only started using it today. Nevertheless, the support has already impressed us greatly, no AI needed. We had to import our data from our previous provider into BON, and Sienna was extremely helpful with all our questions, dealt with the data and double-checked everything. Simply fantastic.

WILD APOTHECARY

Nov 13, 2025  on Shopify

Je démarre avec BON mais l'application est très intuitive, très customizable, et très bien pensée. Et l'équipe est disponible pour vous aider avec beaucoup d'efficacité.

Vaping 101 UK's Number 1

Nov 13, 2025  on Shopify

A good rewards app for your customers, does everything it needs and more, and the price is very good, thanks for Hazel sorting the new omnisend syncing stuff

HPW Cards Inc.

Nov 13, 2025  on Shopify

Haley was extremely helpful with helping us setup and solve a critical issue we had with our previous Loyalty app and went above and beyond. The customization option are great and overall the app seem very user friendly.

Trinity's

Nov 12, 2025  on Shopify

Cara was extremely helpful and patient with me. Guided me through several tasks to get my Loyalty program up and running. I appreciate the sense of urgency she had to work closely with me to resolve the issues I have been facing. We can now use the Loyalty program because she took the time to work with me. Thanks again Cara!

Loma Store

Nov 11, 2025  on Shopify

Thanks hazel and Kian for the awesome support. Super friendly and fast response. Looking forward to using this plugin.

Suneli Valley

Nov 11, 2025  on Shopify

Hazel was extremely helpful and an unexpectedly delightful person to work with while setting up the BON Loyalty app on my store. She made the onboarding process smooth, enjoyable, and easy to understand. I couldn’t have asked for better support, truly a great experience from start to finish!

barklin

Nov 10, 2025  on Shopify

Bon was awesome! They replied instantly and gave me clear, step-by-step guidance through the setup. Super helpful and easy to work with.

Ory-Berlin

Nov 09, 2025  on Shopify

I’m new to this app, and so far the support has been absolutely amazing! Everyone is so helpful and responsive — exactly what we need. It’s great to see people who really take the time to assist. I’m excited to see how this will impact my customers!

Matloob Sports

Nov 09, 2025  on Shopify

I’ve just started using BON Loyalty and I’m really impressed! The setup was simple, and the support teamespecially Kianwas incredibly helpful and friendly. The app makes it easy to build a points and rewards system that looks professional and works smoothly. Highly recommended for anyone who wants to boost customer loyalty.

Muni Muni by Sia

Nov 09, 2025  on Shopify

Wasn't expecting a real human customer service personnel to attend to my queries. Dannie was of great help!

Life is a Journey

Nov 07, 2025  on Shopify

è una buona app per cominciare. Inoltre, ho avuto qualche difficoltà che però, Aster ha risolto velocissimamente in chat.

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