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Customer reviews: BON Loyalty Rewards Program

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,455)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

EctoCare

Jul 25, 2025  on Shopify

Very good tool. The support is excellent and helps you where they can. Especially Hazel was a pleasure to deal with and helped in every aspect.

Tinga Shop

Jul 25, 2025  on Shopify

Herramienta de fácil uso, con una amplia personalización, algunas opciones que no son configurables por el usuario son modificadas por el equipo de soporte, equipo de soporte atento y rápido, dispuestos a resolver dudas o a realizar modificaciones si son necesarias.

Brainwave3D

Jul 25, 2025  on Shopify

Absolutely blown away by the support I received from Cara and Mia – you two are absolute stars! The way you handled everything was beyond professional, kind, and lightning fast. I’ve never experienced such caring and proactive customer service. You made me feel truly seen and supported – THANK YOU! Also… this app? Next level. BON is by far the best app I’ve ever used in this category – beautifully designed, intuitive, and built with so much heart. You can feel the passion behind every detail. Huge kudos to the entire team – but especially to Cara and Mia. You’re rockstars.

Puff Daily

Jul 24, 2025  on Shopify

This app is worth the money you pay. The app is good and highly customizable and works even with the POS! Their staff are also quick to respond to your concerns. Highly recommended!

TYGA

Jul 24, 2025  on Shopify

We've had a great experience using BON Loyalty, the app is intuitive, feature-rich, and flexible enough to fit our brand's unique needs. It’s helped us build stronger connections with our customers and reward them in a way that feels seamless and personalized. What truly stands out, though, is the incredible support. Hazel has been nothing short of amazing, super responsive, patient, and knowledgeable. She made our onboarding smooth and was always ready to assist with any questions or adjustments we needed. Highly recommend BON Loyalty to any business looking for a powerful and well-supported loyalty solution!

Sangeet Store

Jul 24, 2025  on Shopify

Rani was incredibly helpful throughout the entire process. She not only took the time to understand what I was trying to accomplish, but also went a step further by escalating my request to their development team. They're now exploring whether a workaround can be implemented to make the task easier moving forward. I really appreciate the effort and initiative she showed, her support made a big difference.

Ray's Wine & Spirits

Jul 21, 2025  on Shopify

Cara was incredibly helpful via chat! She answered all of my questions, solved a problem I could not figure out. She even sent a video to explain how to manage the app on our POS. Cara also gave suggestions to complete our account and use BON to its full extent. Very happy with BON's customer service! Thanks Cara!

GOLDEN HOUR studio

Jul 21, 2025  on Shopify

The app is very easy to set up, not like some of the others available which i had to then delete because it got to complicated, this app did the hard work for me i just had to do some design and rules for it to work how i needed it for my shop, Hazel helped me every step of the way, she was always available and made sure to follow up.

Picura GmbH

Jul 21, 2025  on Shopify

It’s incredibly user-friendly and, most importantly, comes with a beautiful and well-designed UI. You can tell that a lot of thought went into the features – everything feels intentional and intuitive. Unlike many other apps where even small changes like color or translations require a support ticket, BON gives you full control right out of the box. A big thank you to Hazel as well for her fast and excellent support – she made everything even smoother!

Plush Men & Kids Store

Jul 19, 2025  on Shopify

Amazing app for boosting customer loyalty! I recently downloaded the BON Loyalty Program app for my Shopify store and I’m genuinely impressed. The features are easy to customize and integrate seamlessly with my existing setup. Big shoutout to Rani from their support team, she was incredibly patient, knowledgeable, and guided me through the setup process step-by-step. Thanks to BON, I now have a rewards program that fits perfectly with my brand. Highly recommend this app to any store looking to increase repeat purchases and build a loyal customer base!

Esottera

Jul 19, 2025  on Shopify

Jean, Cara, and Rani were so helpful and understanding. They have an awesome support team. Everyone is so eager to help and they treat you with kindness and respect...Not like a burden or inconvenience. I truly appreciate and recommend their level of customer service. Please commend these people for their amazing customer service. Definitely above the bar!

Lilimaus

Jul 17, 2025  on Shopify

Hazel is amazing – super helpful and kind! We’ve been using BON Loyalty for our store lilimaus.de and honestly, the app is great – but what really stood out was the support from Hazel. She was incredibly kind, quick to respond, and helped us where she could. Thanks to her, we now have a referral program that not only works smoothly but also looks exactly how we imagined it. Big thanks, Hazel – you made the whole experience feel easy and personal.

NamoMonk

Jul 17, 2025  on Shopify

The app works perfectly and has helped us boost our AOV significantly. The Support team put all the efforts required to make sure our problems are resolved.

JMGO Online

Jul 17, 2025  on Shopify

Your Hazel is a wonderful girl who helped me a lot. These app is easy to set up a Loyality page.Great.

Koffea

Jul 17, 2025  on Shopify

Simple, fast and great service! Whatever the issue, the service is there immediately and can help. Simply great. The app is extremely simple but has all the important features you need. And at an unbeatable price. The German translations are not so good, but you can overwrite them yourself. The app is a clear recommendation for everyone!

Esottera

Jul 17, 2025  on Shopify

Jean and Cara were so helpful and understanding and made sure I knew how to do something for their system that I would normally struggle with.

Jolici.com

Jul 16, 2025  on Shopify

Very simple and intuitive, the app is easy to install and really complete with many features. Customercare Excellent!

Surfing-Gorilla

Jul 16, 2025  on Shopify

Hazel war sehr hilfreich und konnte all meine Probleme lösen. 10/10 Kundensupport. Die App generell ist eine günstigere Lösung für ein Punktesystem, aber trotzdem super schnell einzurichten. Kann ich nur weiterempfehlen!

Generational Gems Clothing Boutique

Jul 14, 2025  on Shopify

The setup was very easy and the support team especially Hazel was very helpful. Hazel was very responsive and helped me complete my setup. The support service was outstanding. I am excited to continue building my business relationship with BON Loyalty.

Amazing Nature's

Jul 14, 2025  on Shopify

Excellent support from Cara helping me with the setup. App is great for offering loyalty points to our customers : )

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