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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,591)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

WILD APOTHECARY

Nov 13, 2025  on Shopify

Je démarre avec BON mais l'application est très intuitive, très customizable, et très bien pensée. Et l'équipe est disponible pour vous aider avec beaucoup d'efficacité.

Vaping 101 UK's Number 1

Nov 13, 2025  on Shopify

A good rewards app for your customers, does everything it needs and more, and the price is very good, thanks for Hazel sorting the new omnisend syncing stuff

HPW Cards Inc.

Nov 13, 2025  on Shopify

Haley was extremely helpful with helping us setup and solve a critical issue we had with our previous Loyalty app and went above and beyond. The customization option are great and overall the app seem very user friendly.

Trinity's

Nov 12, 2025  on Shopify

Cara was extremely helpful and patient with me. Guided me through several tasks to get my Loyalty program up and running. I appreciate the sense of urgency she had to work closely with me to resolve the issues I have been facing. We can now use the Loyalty program because she took the time to work with me. Thanks again Cara!

Loma Store

Nov 11, 2025  on Shopify

Thanks hazel and Kian for the awesome support. Super friendly and fast response. Looking forward to using this plugin.

Suneli Valley

Nov 11, 2025  on Shopify

Hazel was extremely helpful and an unexpectedly delightful person to work with while setting up the BON Loyalty app on my store. She made the onboarding process smooth, enjoyable, and easy to understand. I couldn’t have asked for better support, truly a great experience from start to finish!

barklin

Nov 10, 2025  on Shopify

Bon was awesome! They replied instantly and gave me clear, step-by-step guidance through the setup. Super helpful and easy to work with.

Ory-Berlin

Nov 09, 2025  on Shopify

I’m new to this app, and so far the support has been absolutely amazing! Everyone is so helpful and responsive — exactly what we need. It’s great to see people who really take the time to assist. I’m excited to see how this will impact my customers!

Matloob Sports

Nov 09, 2025  on Shopify

I’ve just started using BON Loyalty and I’m really impressed! The setup was simple, and the support teamespecially Kianwas incredibly helpful and friendly. The app makes it easy to build a points and rewards system that looks professional and works smoothly. Highly recommended for anyone who wants to boost customer loyalty.

Muni Muni by Sia

Nov 09, 2025  on Shopify

Wasn't expecting a real human customer service personnel to attend to my queries. Dannie was of great help!

New Style Jewels

Nov 06, 2025  on Shopify

Best app install if you want to use a rewards system! Beautiful Assistants from Sienna & Haley they were very communicative and helpful. they personally reached out and helped with issues that were easy to fix. Overall happy with this app. :)

ViaMonte Shop

Nov 05, 2025  on Shopify

Assistenza e supporto a risolvere le mie richieste in modo impeccabile! Il mio voto è il massimo, quindi assegno 5. Grazie mille ancora e buon lavoro

Ativafit

Nov 04, 2025  on Shopify

Great experience. The app provided so many functions that the last app we used didn't, and the price is also cheaper than the last one, which is amazing. Also, Hazel is so patient and professional, she explained every feature on our demo call which is the main reason that we switched to this app. Can't wait to start using this app.

PraiseBanners™

Nov 03, 2025  on Shopify

Rani was very friendly and professional. She took care of my issue with the app and got it done quickly! I look forward to using BON. Gill Trotman

Begin™

Nov 03, 2025  on Shopify

We’ve been using this app for a while and are really impressed with both the functionality and the support team behind it. They always respond promptly and go the extra mile to solve every issue we face. It’s rare to find such responsive and dedicated support — truly appreciate their help in keeping everything running smoothly. Highly recommended!

ELIXIR777

Oct 31, 2025  on Shopify

Great app, easy translation tools, great support, especially valuable that this a human being on the other side instead of stupid AI. My special thanks to Aster!

Sweetest Moments Singapore

Oct 31, 2025  on Shopify

Hazel assisted me with my concern and was incredibly bubbly and friendly! I really appreciated her excellent service—thank you so much!

Packmate Grreen LLP

Oct 30, 2025  on Shopify

This app is fantastic — packed with powerful features and backed by an incredibly supportive team. A special shout-out to Haze, whose kindness and assistance made all the difference. Highly recommended Thanks

歯科モール

Oct 29, 2025  on Shopify

The customer service was absolutely amazing! Dannie was super nice and patient, really listened to my situation, and solved everything perfectly. You can tell the company genuinely cares about its customers. Still in the testing phase, but if all goes well, I’ll definitely stick with BON for sure. Thanks so much!

Bath Soft Cheese

Oct 28, 2025  on Shopify

Kian was a great help today, where it wasn't working on my end he fixed it all on his. He was polite and patient. For something virtual it very much felt like he was right there helping along the way.

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