Bon Loyalty & Rewards App Review: Features, Pros & Cons

Customer reviews: BON Loyalty Program & Rewards

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,954)

Overall rating

4.9

5

502
4

9
3

2
2

4
1

5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

User-friendly and intuitive interface
Comprehensive feature set, including customization options
Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
Seamless integration with existing systems
Efficient setup and implementation process

Common Concerns

Complexities related to discount code management when transitioning loyalty points
Desire for more autonomous control over bulk importing user data
Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Sweet Freedom

Apr 14, 2025 on Shopify

A great app for those starting out, the customer service is very helpful, especially Courtney and Mila

AMORESY

Apr 09, 2025 on Shopify

Most of the features are easy to use and the customer support is excellent (shout-out to Mia). It integrated very well onto our website. The only frustration so far is the high paywall locking out certain features such as VIP tiers.

CA Flashforge

Mar 12, 2025 on Shopify

客服非常好

Kanso Sports NA

Jan 12, 2025 on Shopify

great - Hazel is awesome

Kanso Sports NA

Jan 04, 2025 on Shopify

great

Sammmm

Jan 02, 2025 on Shopify

I had couple of doubts before installing the app, Haze from Bon Team clarified them with great explanation.

La Cigale & La Sardine

Sep 09, 2024 on Shopify

J'ai téléchargé l'application aujourd'hui et elle répond à de nombreuses attentes. La version gratuite est déjà assez complète et ça c'est une bonne chose. L'assistance est très réactive : Hazel m'a énormément aidé dans toutes mes questions. Un grand merci !

Starfish Project UK

Sep 04, 2024 on Shopify

So far the customer service has been incredible! Quick to respond, detailed in understanding our needs, and really kind! I only gave a 4 because we haven't had a chance to really use the app and get feedback from our customers yet, so I'm not sure how it works in real time. But we love the branding options it provides and the setup process, we are feeling hopeful!

Chlupaté předplatné

Jul 03, 2024 on Shopify

I'm just starting to use the app. But I can already say that the customer support is really great. I was lucky enough to have Chelsea and Cady helping me. Setting up the application is simple, understandable and hassle-free. I hope that my customers will also be satisfied with the application.