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Customer reviews: BON Loyalty Rewards Program

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,473)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

The Pets Larder

Jun 23, 2025  on Shopify

Brilliant app and incredibly friendly and supportive staff. Our customers find the user experience easy and intuitive. Mila in particular has been incredibly helpful and nothing has been too much to ask! Would recommend!

Paladin Cards

Jun 21, 2025  on Shopify

Hazel helped me set up and get going. I needed some custom items as well and she was able to get me in touch with devs Small update: They again helped me today set up my VIP Tiers. There were a few syncing issues, so they are fixing those quickly. They are also building me a custom VIP experiance, Customer service is out of the world. When you have an app and can contact CS 24 hours a day, that is a HUGE bonus

BUBS & SPROUTS

Jun 19, 2025  on Shopify

I had a great experience with the customer service Sienna who assisted me. She was incredibly helpful, patient, and knowledgeable in answering all my questions. Her friendly attitude and clear communication made the entire process smooth and stress-free. I truly appreciate her support and professionalism. Thank you for the excellent service!

Gatherers' Tavern

Jun 19, 2025  on Shopify

The customer support is efficient and helpful. Using the app has also been a smooth process. I was assigned to Hazel and she was very cheerful and prompt in her responses!

P39 Apothecary & Gifts

Jun 18, 2025  on Shopify

I've been working with Mila and Cara on helping me to set up this app, they were amazing! So fast at responding and professional. Thank you so much! I love this app.

HerzenGlanz

Jun 16, 2025  on Shopify

I got support from Maandy – super fast replies and excellent customer service. Everything was sorted out within minutes.

Viola Sky

Jun 15, 2025  on Shopify

I have chosen Bon Loyalty for their brilliant features of offering different languages ​​and currencies and integrating with POS, so that we can also offer customers to use the loyalty program in our store. I am not super technical but I was able to set up most of it myself and the rest together with Bon's incredibly amazing team. The team at Bon is far beyond the ordinary. Mila, Courtney, Mia, Sienna, Hazel and Maandy have been absolutely amazing and very patient in helping me with all my many questions and believe me there have been many. They follow up on everything and they always work to find solutions. With their help we now have the best and most beautiful loyalty program. There are still a few small adjustments Bon can make to the POS to make it work optimally. For example, when a customer exchanges their goods, points are deducted for the goods they return but the customer does not get points for the new goods they exchange. But that is something they are working on solving. I am incredibly happy to be able to offer my customers a great and professional loyalty program and I look forward to working with it in the future. If you are looking for a loyalty program, then Bon Loyalty is the one you should choose in my opinion. I can only give 5 stars but if I could I would give 10. my warmest recommendations.

Mighty Armory

Jun 13, 2025  on Shopify

Great app so far. Got it set up in a couple of hours, easy to navigate and customize. Mia in support chat is very quick to respond. Recommend!

Engwe-bikes-EU

Jun 13, 2025  on Shopify

The app is super intuitive and runs smoothly. Great design and fast performance—highly recommended! The customer support has been really helpful and responding to my each question timely. A special thanks to Hazel and Logan, thanks for your help!

marygrantstudio

Jun 12, 2025  on Shopify

Cara was absolutely amazing! I got the whole loyalty programme set up in one sitting and when I got stuck on making it appear on my website Cara said 'Leave it to me!' Thanks Cara for making it all so painless!

League Outfitters

Jun 12, 2025  on Shopify

I am new to this app, but the onboarding steps have been very smooth and an easy process to implement on our site. Mila was very responsive and helpful with all of the questions I asked throughout the process. Can't wait to see how the program performs!

Duck Blue

Jun 12, 2025  on Shopify

I am looking forward to using BON as my Loyalty app for my small business. Hazel was so helpful in helping me to set it up. I hope my customers love it.

Sauce Goddess

Jun 10, 2025  on Shopify

This app is super easy to use. I needed to import some customers from our previous website and Courtney took care of getting it done quick and easy! Great app great support.

SlimSpaOnline

Jun 10, 2025  on Shopify

Mia from customer service was the best. She helped me a lot, and all my questions were answered in a short amount of time. Thank you so much.

Modern Hippi

Jun 06, 2025  on Shopify

Sienna from customer support was super helpful. She quickly fixed the issue. Thanks a lot! Keep up the good work!

Los Consejos de Michael

Jun 06, 2025  on Shopify

Hazel helped me resolving all my issues and concerns. She was sweet, professional, fast and caring. This plugins seems to be a good oportunity for my company. Thank you!

VSPR

Jun 05, 2025  on Shopify

Maxxie was brilliant at showing us how easy the app is to use! If you are use to working on shopify then this will be so straight forward to set up and integrate into your website.

soulbottles

Jun 05, 2025  on Shopify

Great app with even better (outstanding!) support from Hazel and Courtney. I'm still exploring the setup, but it's already clear this is the only app truly built for unlimited orders. Fair and scalable pricing.

Terracota accessories

Jun 04, 2025  on Shopify

Una gran aplicación! Es genial para recompensar a mis clientes. Pero lo mejor de todo, es la atención al cliente que te brinda el servicio técnico, siempre están dispuestos a ayudar. En concreto Hazel, ofrece siempre su ayuda y colabora en todo para facilitar el desarrollo correcto de la app. Me encanta esta app !

Peace Love Light Shop

Jun 04, 2025  on Shopify

Set up the loyalty program on my site and needed help. Mila was extremely helpful and kind and answered all my questions. I am excited to start using this app to help grow my business.

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