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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Reviews (1,861)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Jaco TV Shopping

Oct 22, 2024  on Shopify

One of the best thing on Shopify, have been using this app since day one. Great customer support as well, Hazel really serves us better. Thank you very much~

kaiporten.de

Oct 21, 2024  on Shopify

Die App braucht etwas Geduld, bis man alles eingerichtet hat, aber der Kundenservice ist der beste, den ich je gesehen habe. Innerhalb von Sekunden hat man eine Antwort und die nehmen sich so lange Zeit, bis wirklich alles klappt. Sehr sehr gut

Green Shop CBD

Oct 20, 2024  on Shopify

I had the pleasure of interacting with Hazel from Bon Loyalty, and I must say, the experience was outstanding. Hazel was incredibly knowledgeable, patient, and attentive throughout the entire conversation. She took the time to understand my concerns and provided clear, detailed solutions. Her professionalism and friendly demeanor made me feel valued as a customer. I truly appreciate the effort she put into making sure my issues were resolved promptly. Hazel is a credit to Bon Loyalty, and I highly recommend her excellent service!"

Sapiens

Oct 20, 2024  on Shopify

BON is a great app for easily setting up a loyalty program with different features. It also has many integrations with other commonly used apps on Shopify. The support team is very responsive, a real pleasure. Thanks again to Jean for his help !

High Notes Coffee + Vinyl

Oct 19, 2024  on Shopify

Incredible support, extremely responsive, and even added features based on our requirements in surprisingly short amount of time. Highly recommended

Green Fresh Florals + Plants

Oct 18, 2024  on Shopify

Like many testimonials about apps, I am writing because of the outstanding customer service and support from the team at BON Loyalty. Another app we have on our site (to make our pages load faster), created issues with displaying a reward widget. The team at BON helped troubleshoot and fix the problem. I was so thrilled. Usually, you are told by some providers to talk to the people whose app broke their code. None of that from Bon. On top of it, we are new to Bon Loyalty, and I found the onboarding support excellent. so far, the investment appears to be working for us. I spent a reasonable amount of time researching apps and found BON to fit our needs best. I never imagined the customer service would be as exceptional as it is.

David`s Fitnessfood

Oct 16, 2024  on Shopify

I am very happy so far with BON Loyalty. The customer support whil onboarding is first class, the app is easy to set up and when you have a question you will get response in no time. It was a pleasure to set up the app and we are looking forward to the partnership with BON Loyalty

Hows Your Head Wigs

Oct 16, 2024  on Shopify

So after much research, we decided to try BON for our first ever reward system and so far we are delighted! The app is so easy to work through, setting up points and rewards, customising. Its well set out and very user friendly, I worked through it in no time. There is lots of useful instruction sheets and videos to put it live on website, however I am not very good in this area so I was stressed a little ha. However I met Hazel on the live support chat (which is outstanding - there seems to be someone live all the time). Hazel made it so easy, she kindly checked everything for me and got it up and live on website within minutes. It looks amazing, we are so happy with it so far and excited to see what results it has on our sales. However as a newbie with little website tech, this app was easy and the support outstanding. Nothing was any trouble and they went above and beyond to help.

Cutethingscommin

Oct 16, 2024  on Shopify

Love it! It is easy to use and looks very nice on my website. Also, the support team (especially Hazel) is very helpful!!

Timperio

Oct 16, 2024  on Shopify

I found this app absolutely stunning! Not only does the app do exactly what I was looking for, but their customer support is also exceptional and always ready to help solve any challenge. A big shoutout to Hazel, who helped us out big time!

Alps & Meters

Oct 13, 2024  on Shopify

We just started, but their customer service is a level above any I've seen. Their service alone is a reason to try them out, the features seem deep and customizable as well. 5 out of 5 stars!

Cleo + Kin

Oct 13, 2024  on Shopify

Sophie has been super helpful, has answered all of my questions quickly and has imported my existing customer base without any trouble. So excited to begin using Bon!

Mentholatum Malaysia

Oct 10, 2024  on Shopify

Great support from Jean! Managed to walk us through on the plans and also suggested the best suited ones based on our needs!

Mas Amiel

Oct 09, 2024  on Shopify

A GOOD APP AND AN INCREDIBLE CUSTOMER SERVICE. It is new experience for us and we will measure in the following months the result. But I want to highlight the incredible work of their support team answering all my questions at any hours. They have been always nice and supportive. Thank you to Mia, Hazel, Jean, Maxxie Sophie for the help !

VONVATCH

Oct 08, 2024  on Shopify

I choose this app because of their UI, point on product page, and features. Overall, one of the best loyalty point app.

Sloppy Chops Co.

Oct 07, 2024  on Shopify

By far the best customer service I have experienced of any apps on Shopify. They are responsive and incredibly helpful. The app itself has been performing as it should and I am happy to have made the switch to BON.

lotuskronengaard.dk

Oct 06, 2024  on Shopify

I have tried many loyality apps, but nothing have fit in my business except this app. With a very great help from Sophie, I am finally in the air with my Loyality and Rewards program. Easy to set up. Sophie also help to remove a watermark as a gift for me. Very kindly and fast reply.

Natural Girl 🇳🇬

Oct 06, 2024  on Shopify

BON support is actually one of the best I've worked with from shopify apps. Every support staff has been so helpful in every way with swift responses and providing all needed help.

Wonder Wick

Oct 03, 2024  on Shopify

I’ve only been using this app for a few days, but so far, it has been a great experience. The free version offers more features than other rewards programs, and the basic plan is also more affordable. I love that you can customize all the colors, emails, etc., to match your brand and easily change the sending email to your own. The customer service is excellent; Sophie and Jean were always there to help with any questions during the setup.

Bling Haven

Oct 03, 2024  on Shopify

The service is amazing! Quick response time and all of my issues were solved. They removed the Bon branding and changed the email address on the email templates to my personal domain name. So excited to get started using this app.

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