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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,954)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

NOX DETOX

Nov 07, 2024  on Shopify

I have enrolled to the FREE version for the moment, and I must admit the way this app is designed is very friendly to the beginners. It seems very simple, robust and clear. Well, at times, I needed some help since I am a complete beginner to this reward & referral program, i was assisted by a super agent named HAZEL. She is brilliant, well mannered, knowledgeable and super fast! Overall experience was good for me! I would like to rate 5/5 for the app as well as Hazel's support!

She's XO

Nov 06, 2024  on Shopify

Hazel provided exceptional customer support, going above and beyond to assist me with my inquiries. Her responsiveness, professionalism, and friendly approach made the experience seamless and enjoyable. I truly appreciate her dedication and expertise. Five stars!

Jardin Sans Fin

Nov 06, 2024  on Shopify

Very good application, with superb customer support, thanks to Sophie for her kindness and responsiveness !

enes

Nov 06, 2024  on Shopify

Customer service is great! Quick response and easy problem solving! Special thanks to Hazel and Devs who helped me with all my questions and were very patient, professional and friendly!

Robotime Online

Nov 05, 2024  on Shopify

非常好用的软件,客服也能迅速帮忙解决问题,尤其是Hazel and Maxxie,帮我解决了积分奖励的弹窗设置,十分钟就解决了问题。

Lets Dough It

Nov 05, 2024  on Shopify

I just started with BON and needed some help. Sophie was very helpful through support and answered all my questions adequately. Recommended!

Cuarto de Juegos

Nov 05, 2024  on Shopify

We’ve started using this application in our online store, and its functionality is ideal, even on the most basic plan. Additionally, we needed help from their customer support team to resolve a couple of complex issues, and the service was outstanding. We 100% recommend it!

Scv Global

Nov 05, 2024  on Shopify

Im looking for rewards apps for long time , this is a best , and thanks Hazel for guide to setup all of BON:Loyalty Reward Referrals , now my website look good with their app , keep going

Negash Coffee

Nov 02, 2024  on Shopify

Their support chat is great! They are very informative and get back to you very quickly. I had an amazing experience with Hazel, super friendly and supportive.

North The Label

Oct 31, 2024  on Shopify

My experience with the Bon loyalty app and it's staff was unmatched. Building a website from zero experience has been everything but easy, and Hazel from the support chat made setting up and integrating the bon loyalty program so so easy. She answered all of my queries almost instantly, configured my email seamlessly and even went into my end and helped me upload my images at the right size and quality. Thank you so much it has been a breeze! Also the customisations are beautiful and really easy to add your own brand colours, fonts and images to make it more personal and on brand. Thank you Hazel!

Ballagrio

Oct 29, 2024  on Shopify

Hazel from the support team was very helpful and resolved my issue in no time. I would recommend this to anyone looking for a rewards program app!

EJ Kids The Toy Store

Oct 27, 2024  on Shopify

Great Customer service and very efficient. I have worked with Cara the last couple times and she has been very helpful, kind and quick at solving any of my questions or concerns.

Golden Lychee

Oct 24, 2024  on Shopify

Mia was fantastic to work with. Answered all my questions and was very patient. I would highly recommend the Bon Loyalty App as their customer service is excellent.

Store Max Click Shop

Oct 24, 2024  on Shopify

She helped me with everything, I had to have MIA help me and it was the best experience in customer service.

NeoYouth 美康萊

Oct 23, 2024  on Shopify

Hazel responded very quickly and was very helpful. Her answers were clear and detailed. She would recommend which functions would be suitable for our company. She was of great help to us.

Jaco TV Shopping

Oct 22, 2024  on Shopify

One of the best thing on Shopify, have been using this app since day one. Great customer support as well, Hazel really serves us better. Thank you very much~

kaiporten.de

Oct 21, 2024  on Shopify

Die App braucht etwas Geduld, bis man alles eingerichtet hat, aber der Kundenservice ist der beste, den ich je gesehen habe. Innerhalb von Sekunden hat man eine Antwort und die nehmen sich so lange Zeit, bis wirklich alles klappt. Sehr sehr gut

Green Shop CBD

Oct 20, 2024  on Shopify

I had the pleasure of interacting with Hazel from Bon Loyalty, and I must say, the experience was outstanding. Hazel was incredibly knowledgeable, patient, and attentive throughout the entire conversation. She took the time to understand my concerns and provided clear, detailed solutions. Her professionalism and friendly demeanor made me feel valued as a customer. I truly appreciate the effort she put into making sure my issues were resolved promptly. Hazel is a credit to Bon Loyalty, and I highly recommend her excellent service!"

Sapiens

Oct 20, 2024  on Shopify

BON is a great app for easily setting up a loyalty program with different features. It also has many integrations with other commonly used apps on Shopify. The support team is very responsive, a real pleasure. Thanks again to Jean for his help !

High Notes Coffee + Vinyl

Oct 19, 2024  on Shopify

Incredible support, extremely responsive, and even added features based on our requirements in surprisingly short amount of time. Highly recommended

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