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Customer reviews: BON Loyalty Rewards Program

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,473)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Cannibisters - The Herbal Apothecary

Jan 19, 2025  on Shopify

The app works excellently, but Maxxie from support deserves special recognition. I was a bit confused about some settings, and they helped me understand and configure everything quickly and effectively. Their assistance was prompt and thorough. Thanks to their outstanding support, I got everything set up perfectly. Thank you!

Collecting Cloud

Jan 19, 2025  on Shopify

We tried diffrent Loyalty apps and BON seems to be the absolute right choice. The support is great, especially Hazel is always very courteous and helpful.

Koreabe

Jan 19, 2025  on Shopify

My customer experience in Bon has been good, although I just started using it Hazel has been responding all my questions and also even offered to customize certain things I wanted on the first day. Thank you Bons Team!

Turquoise & Tines

Jan 19, 2025  on Shopify

Cara was wonderful help with helping me set it up. She really made the experience great for us with BON. She answered all of my questions and even gave suggestios before I asked. Wonderful customer service. Thank you Cara!!

Rachelrax Cakes

Jan 17, 2025  on Shopify

Really impressed but their level of service! Had some issues where I needed help to reset my customer's points. Hazel and Kevin very efficiently helped to reset them so I don't have to manually do them which would be extremely tedious. Best support service I've received thus far in my years of being a small business owner. Kudos! Keep up the good work :)

New Trip

Jan 16, 2025  on Shopify

A very powerful plugin that is particularly useful for businesses looking to establish customer loyalty. In addition, customer service representative Hazel has also helped me a lot!

Al Bayader International

Jan 15, 2025  on Shopify

I had an amazing experience with Maxxie from Bon Loyalty App. She was incredibly helpful, patient, and efficient in addressing my concerns. Her professionalism and friendly approach made the process smooth and enjoyable. Thank you, Maxxie, for your outstanding support!

Beaks and Bobbins

Jan 14, 2025  on Shopify

I have found this app brilliant to work with and the customer support is outstanding. I've had a few questions along the way and have always had such quick and supportive responses with everybody I've dealt with (thank you to Jean, Mia, Maxxie and Sophie!). For somebody who struggles a bit with technology you have saved me a lot of headaches!

Chica

Jan 13, 2025  on Shopify

Hazel was a pleasure to work with, user friendly and was able to solve my issues. So far, my experience with Bon Loyalty is great.

Old Hickory Aromatics

Jan 12, 2025  on Shopify

I haven't been using the app for long, but Mia's customer service was excellent. She helped me find the answers to my questions quickly and effortlessly. She was professional and pleasant to work with.

Highly Done

Jan 06, 2025  on Shopify

I can't say enough good things about their customer service. I had trouble setting up the app and got connected with HAZEL and she was incredible. She was extremely helpful, quick to respond and even emailed to check in to see if I needed anything. She went above and beyond and truly made the experience 10/10. Love this app for my store & can't wait for my customers to fall in love with it too!

Stomo Médical

Jan 06, 2025  on Shopify

Great assistance from Sophie. She answered my question quickly and she was really positive and reassuring. Thank you Sophie!

Lansei China

Jan 06, 2025  on Shopify

The team has been incredibly helpful throughout the process of setting up the loyalty program. They’re professional, polite, and thoughtful, and I’m hopeful this level of service continues in the future. A special thank you to Hazel for her outstanding support! :)

Needle Supply

Jan 05, 2025  on Shopify

The customer service from this team is unmatched! They answered every one of my numerous questions quickly and effectively.

Groove

Jan 03, 2025  on Shopify

Support has been great. Hazel was very helpful. We are new to the app, but it has been solid so far.

BareSkinnEssentialsandHerbs

Jan 02, 2025  on Shopify

Hazel was amazing! I’m not the best with technology and she assisted me with everything I needed . I am truly pleased. Thank you so much :)

Secrets d'Autrefois

Jan 02, 2025  on Shopify

Hazel has been amazing. The ease of communication and the super chill vibe made resolving my issues incredibly smooth. Bonus points for the gifs and the fun, lighthearted approach!

The Crackling Guy

Jan 02, 2025  on Shopify

Mia was fantastic, very friendly & resolved my query straight away! talked me through the stages where I needed assistance & made the whole process a breeze! fantastic app & amazing service! thank you

EMIACTIVE

Jan 02, 2025  on Shopify

Mia from BON: Loyalty Rewards helped me so much when I was setting up my account. She was very informative and gave me tips along the way. She responded fast and had the best customer service! Great company!

Sammmm

Jan 02, 2025  on Shopify

I had couple of doubts before installing the app, Haze from Bon Team clarified them with great explanation.

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