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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Reviews (1,864)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

DermaRadiant

Aug 14, 2024  on Shopify

Maxxie and her entire team are great! They typically reply fast, and their support goes beyond what's asked! Thank you so much, the BON team, for creating such a good product and providing such outstanding support.

羞羞XIUXIU

Aug 14, 2024  on Shopify

Amazing app! It works exactly as I want. Thanks to Jean and Maxxie, who took me through the whole setup and resolved my requests on time. It works perfectly now with my theme, and I recommend everyone to give a try!

The Detailer's Emporium

Aug 12, 2024  on Shopify

What an exceptional team - Always available. The Loyalty Program is easy to setup & has all the features I need. I am very happy with the various customization options available! I would highly recommend it! Thank you Cara, Mia, Maxxie & Lucas for attending to all my questions & your help.

KLEANSE

Aug 11, 2024  on Shopify

Er super glad for appen, og kundeservicen er i top! Har kun haft gode oplevelser, og svar på mine spørgsmål - især Maxxie har været rigtig sød til at hjælpe. Super god support, og hjælp med at tilpasse appen til vores behov!

MillionParcel

Aug 05, 2024  on Shopify

Hazel was incredibly helpful in resolving my position icon issue. She quickly diagnosed the problem as a Safari-specific glitch and guided me through clearing the cache. Thanks to her expertise, I was able to resolve the issue promptly and confirm that my website settings were correct. Her assistance was fast, efficient, and professional

Serious Player Only

Aug 05, 2024  on Shopify

Customer support is extremely prompt, polite and accommodating. I was lucky to speak with Jean, and they did everything they could to help my clients business flourish with BON.

The Fairy Nail Mother Supplies & Education

Aug 04, 2024  on Shopify

I spoke with Mia, she had super fast responses, very friendly to speak to and super helpful, answered all of my questions very thoroughly

Hyggekrog - Candle&Co

Aug 04, 2024  on Shopify

App intuitiva, nella versione free le opzioni sono un po' limitate tuttavia, ma si può comunque lavorare bene. Sophie del servizio clienti è stata molto gentile e mi ha aiutata a risolvere un problema.

Carolina’s Brownies

Aug 02, 2024  on Shopify

Great customer service. Fast and efficient. App does what is supposed to do. Has everything you need from a Loyalty app.

GMWD Fitness

Aug 01, 2024  on Shopify

I compared six loyalty applications and chose BON because its unlimited orders and affordable price really attracted me. After installing it and running some tests, I found the support team to be incredibly responsive. They quickly replied to my inquiries and helped me solve any problems with great patience.

Meat Online

Jul 31, 2024  on Shopify

Anna was very helpful in getting my rewards pages to work, app works a wonder for storing customer points. Great customer service & availability and great app

Oasis crystal

Jul 30, 2024  on Shopify

The experience was very good, at least it satisfied my clients. I need a planning proposal to give to the boss, and there are some things that I thought were not possible. Sophie was very proactive in providing me with answers and assistance, and I am very happy

Sparkle Studio

Jul 28, 2024  on Shopify

Best customer service ever ! I had 2 requests for the use of the app, and Cara immediately helped me out. We discussed a few things together to make it as easy as possible for customers and i definitely recommend this app.

Beastie Boards

Jul 24, 2024  on Shopify

This app is great. Easy setup. Customer service efficient. Cady was simply amazing at answering my question. Will definitely recommend.

RACSTARS

Jul 24, 2024  on Shopify

very good service team, in special Maxxie, Hazel, Anna and Mia. They help me in everything I need tu customize the app. Thanks a lot

Salute Imports

Jul 23, 2024  on Shopify

I’ve been struggling to get everything integrated. While I was chatting with someone for assistance, they logged off in the middle of our conversation. When they finally returned, they mentioned they were extremely busy. Then logged off again. I’m very disappointed with this experience.

luxerose-drinks

Jul 22, 2024  on Shopify

Perfect customer support and good user experience. highly recommend this app. It will be better, if its amount discount on Shopify pos is available to change

jollying

Jul 21, 2024  on Shopify

This tool combines a simple interface with powerful features. It effectively tracks and manages my points, allowing me to better plan and redeem various rewards. In addition, Jean's online support is fast and reliable.

Cosmic Polish Australia

Jul 21, 2024  on Shopify

Super easy to set up, great customer support and customisation - and has the best functionality for the price. Thanks to Anna for helping me get my old loyalty program imported and all set up perfectly!

Fiorello Boutique

Jul 20, 2024  on Shopify

want to share my positive experience with the BON: Loyalty Program & Rewards. Setting up the program was extremely easy and user-friendly. I was able to complete all the necessary steps and successfully integrate the program into my business in no time. I especially want to highlight the excellent service provided by Mia. She was always helpful and extremely knowledgeable. Mia answered all my questions quickly and thoroughly, assisting me efficiently with every concern. Her professional and friendly demeanor made my experience with the BON: Loyalty Program & Rewards even more enjoyable. Thank you for the fantastic program and outstanding service. I look forward to continuing to use it and enjoying its benefits.

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