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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Reviews (1,864)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Planet Adora

Jul 20, 2024  on Shopify

I tried few other apps and was finding it difficult to set up. Then found BON Loyalty app and was able to complete the set up and activate the app quickly. The customer support is quick and responsive. It is user friendly, and the customers are happy with the reward points and discount.

foodpipe Rostock

Jul 19, 2024  on Shopify

Once you understand the app, it's easy to use. But the most important thing for me is the app support, and it's excellent! Huge thanks!

DER DOG.STORE

Jul 18, 2024  on Shopify

Wir sind von einer anderen Loyalty App zu BON gewechselt. Das Onboarding war vorbildlich. Der Punktetransfer hat perfekt geklappt. Die App läuft ausgezeichnet. Sehr übersichtlich und viele Einstell- und Brandingmöglichkeiten. Support bei Fragen ist sehr schnell und wird in kürzester Zeit bearbeitet. Online Chat mit dem Support klappt hervorragend. Die App ist sehr empfehlenswert. 5 Sterne

CRAFUNE

Jul 17, 2024  on Shopify

Due to some technical difficulty, I asked customer service for help and Hazel handle my case immediately. Resolved the issue promptly with lovely attitude and patience.

Outlaw Yarn

Jul 16, 2024  on Shopify

Have only just signed up, but was provided with excellent customer service by Cara who very patiently answered my newbie questions! I am looking forward to trying out this app.

Luxie Nail

Jul 15, 2024  on Shopify

This app is 5 ⭐️! Cady and Sophie from the support team were a huge help for me and customer support is everything. The app is much easier to use than most of the more popular reward apps I have tried not to mention it looks a lot nicer. A+++ Thank you!

ALAVEO

Jul 15, 2024  on Shopify

We really enjoy this app! It's the most affordable with the best functions. Special thanks to Sophie for your great and very responsive service!

Dr Shiba Supplement Treats PH

Jul 14, 2024  on Shopify

I highly commend the BON support team for their promptness and reliability. Setting up our loyalty program became so much easier!

Trail Threads Co. Limited

Jul 11, 2024  on Shopify

This app was uninstalled the same day because the app developer wanted to charge me a fee for integrating the floating widget and rewards page into my theme. The floating widget is large and blocks the cart drawer checkout button on mobile. The buttons on the rewards page are not customisable. The extra fee charge is disappointing because I am on the paid version and it took me all day to set up the app, and I found out last minute about the extra charges. All the other apps I use, paid and free apps, offer support for integration for free.

Mudorganics

Jul 09, 2024  on Shopify

I recently set up BON Loyalty and had an exceptional experience with their customer service. Jean and Cara was incredibly helpful, providing fast replies and patiently guiding me through every step of the process, even though I had numerous questions. BON's customer service is superb and far exceeds that of our previous loyalty program. Highly recommended!

Piperluna

Jul 08, 2024  on Shopify

I had been using and testing out this app for a few months now and so far, I really like that it is easy to implement and use. The service is excellent! The team is always so quick to repsond and always so helpful. And when they say they will get back to you on something, they always do so and at the fastest possible time. Maxxie and Cara assisted me today and my problem was resolved extremely quickly. Thank you so much! I'd highly recommend this app :)

beauty-bby

Jul 07, 2024  on Shopify

I recently had an issue and reached out to customer support, and I must say, I am thoroughly impressed with the service. I spoke with Cady, who was extremely friendly and helpful. She quickly resolved my issue with great efficiency. Additionally, the app itself is very user-friendly and easy to navigate. Thank you so much for the excellent support!

Go2Stickers

Jul 04, 2024  on Shopify

Super awesome customer service. I wish I had found this app sooner! Newbie like me could get the hang of it easily and quickly with the patient guidance from the customer service. High recommended

Chlupaté předplatné

Jul 03, 2024  on Shopify

I'm just starting to use the app. But I can already say that the customer support is really great. I was lucky enough to have Chelsea and Cady helping me. Setting up the application is simple, understandable and hassle-free. I hope that my customers will also be satisfied with the application.

Ouson

Jul 03, 2024  on Shopify

I found this loyalty app very useful and easy to use. The customer service is outstanding, especially Sophie, who provided a very quick reply and helped me solve my problem efficiently. Highly recommend!

Canvape.com

Jul 02, 2024  on Shopify

Chelsea, really helped me out getting BON installed and working. I have no clue what I am doing with this stuff. Easy to use and looks like it will add a lot of value for our customers and help tackle competition. Would recommend it so far and will update my review after using it for a few months.

TERRApia

Jul 01, 2024  on Shopify

Great app to add on your shopify store for start ups. A couple issues in the beginning but support was 5 starts in helping me fix it, all working and running smoothly now.

Area529 Store

Jun 29, 2024  on Shopify

I had a wonderful experience with BonLoyalty, and I want to highlight the exceptional customer service I received from Anna. She was very helpful and friendly, assisting me promptly with a small issue. Highly recommended!

House Of FurBaby

Jun 26, 2024  on Shopify

I am really enjoying this app. It is very user friendly and easy to setup. I did have a few issues with removing the widget on the home page - but Anna was so quick to respond to my request. She was able to send me links and walk me through the changes I wanted to make.

SneekPeek

Jun 25, 2024  on Shopify

SOPHIE WAS AMAZING!! prompt customer service and tackled my issue straight away, i have only just installed BON but im confident ill stick around.

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