Very happy with onboarding - nothing is too much trouble for the team and everything we asked about was responded to quickly and actioned right away. As newbies to this platform, this level of help and support has been invaluable. Thank you!

Recommended it to everyone need it.Process easy to operate. Customer service is great and response quickly, especially Hazel，She is great and professional. My problem is solved immediatedly. Thanks Hazel!!!

A very pleasant experiment, the application interface is very easy to understand and can be quickly set up and personalized according to your needs. When I wanted to remove the app logo, Jean responded very quickly and completed my request in less than a minute. Highly recommended!

サポートの反応は比較的早く、親切で、日本語での問い合わせが可能です。 時間交代？で対応してくださっているのでスタッフの方が交替することで途中コミュニケーションがうまくいかないとこもありましたが、すぐにこちらの意図を理解してくださる方に代わっていただくことができ、おかげでカスタマイズについても細かく詰めることができています。 質問への回答もスピーディでとても助かっています。 まだ運用前ですが、安心して進められそうで選んでよかったと思っています。

Super service client qui t'accompagne, réponds à toutes tes questions et solutionne tous les problèmes. Je suis très satisfaite, merci beaucoup !

Quick, responsive, flexible. We got all the support and more to set up and use the app. Thank You Sophie!

I'm just testing the app, but it seems great! I needed help customizing a few things, and the response from customer service was immediate (via chat, with Hazel being very helpful). The app is awesome, and all the features are exactly what I need for my business. I will definitely upgrade to the premium plan.

In my opinion, the best loyalty app for Shopify is one where the customer service is highly responsive and the app can be tailored by them to meet your specific needs.

Absolutely superb! The functionality of Bon Loyalty versus the many other loyalty apps we looked at is second to none. And the free version works right out of the box for startups. Also a big shout out to Maxxie who gave a brilliant demo for us and also helped us with support questions. This has been the easiest app so far and we have many to source and install. 5 star useability and 5 star service!

Our clients turned out to be really excited about the program. We increased customer loyalty and the engagement has improved as well

Sophie was helpful, quick to respond and answers my question the first time around. I love having this app for my customers to earn and redeem points.

J'ai téléchargé l'application aujourd'hui et elle répond à de nombreuses attentes. La version gratuite est déjà assez complète et ça c'est une bonne chose. L'assistance est très réactive : Hazel m'a énormément aidé dans toutes mes questions. Un grand merci !

A great experience. Full-featured software, very efficient customer service that can perfectly solve all your problems. Highly recommended.

Bon is great! No order limits and the price is perfect for the features it offers! LOVE it!!! They really helped me set everything up too. A++++

I've been with Bon Loyalty since the beginning and it is a wonderfully versatile app. I think they have outstanding customer service and are always quick to reply and friendly with it. I had a massive request today and Hazel was great with her help. I highly recommend Bon Loyalty

So far the customer service has been incredible! Quick to respond, detailed in understanding our needs, and really kind! I only gave a 4 because we haven't had a chance to really use the app and get feedback from our customers yet, so I'm not sure how it works in real time. But we love the branding options it provides and the setup process, we are feeling hopeful!

I love the app! It is so easy to use and set up with your branding. The best part about it all is the level of customer service. Cara and her team are incredible and I am so grateful to them for everything they have done thus far!

Great app and support from all the BON team members. They've helped us extensively with getting this program launched on our site and helping accommodate all of our issues. Truly grateful for their dedication

We chose BON due to its multilingual support, which put it above and beyond other more established apps, and I have to say that it has met the vast majority of our expectations so far. For all the places we had difficulty, or where the app didn't quite match up to our expectations, we have relied on the fantastic support of the whole support team. They have reacted to all of our issues politely, quickly and efficiently, and even committed to adding new functionality from one of our suggestions. I can't think of another app I've used on this store that has even come close to this level of support.

We switched from SMILE to BON because SMILE was missing a major feature for us and that was the ability to exclude specific collections from earning points (i.e. sale items, special releases and low margin products). From the get go the team at BON were incredibly responsive and answered at least 50+ questions we had (no exaggeration lol). Their app is incredibly user friendly and does exactly what you want from a Loyalty App. It took us a good 4-6 days to set up as we had issues with the initial customer import, points being awarded for orders that weren't meant to receive points ETC But in the end, the team were able to fix all of the issues in a timely manner - bear in mind some patience is needed for issues that require developer intervention AND they don't work 24/7. Their pricing plan is incredibly affordable too - the cheapest of all the Loyalty Apps we've used in the past (we're on the Growth Plan so this does come with a lot of features so this review may not relate to those on cheaper plans). Hazel, Maxxie, Cara and Anna - thank you so much for ALL your help and for answering every single question we had! <3