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Customer reviews: BON Loyalty Rewards Program

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,473)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Aurora®

Jan 01, 2025  on Shopify

This app is easy to use and the customer service is fantastic! Mia was extremely helpful and responded very quickly.

Succubus

Jan 01, 2025  on Shopify

We’ve been using BON-Loyalty, and it has been an excellent addition to our business. This app is incredibly user-friendly for both our team and our customers. Setting up a loyalty rewards system was a breeze, thanks to its intuitive interface and a wealth of customization options to perfectly match our brand aesthetic. Not to mention, the app includes an API, allowing seamless integration with our own systems.

Honey BeeU

Dec 31, 2024  on Shopify

This service was definitely a 5!! If I had any doubts about the program I now dont. I definitely had some doubts going into it but now im super excited about started it! Jean made this very easy and trusting.

Fanttik

Dec 30, 2024  on Shopify

Every time I encounter a problem, the customer service responds promptly, especially Hazel~ and is really able to help me solve the problem. Now they have started to improve the package, hoping to help my store gain more loyal customers

Jacote

Dec 29, 2024  on Shopify

Super service client, Hazel et Mia sont très à l'écoute et très attentives ! Ils répondent en moins de 10 minutes, rien à dire Je recommande

Jaded Gem Shop

Dec 25, 2024  on Shopify

the customer service was amazing! Hazel helped me asap on Christmas day of all days. so helpful and she answered all my questions fast!

Label of Love Studio

Dec 25, 2024  on Shopify

Hazel is extremely helpful and answered my questions patiently regarding the app. Her response is fast as well. thanks. :)

Purcell's Clothing Company

Dec 23, 2024  on Shopify

I have never had a negative experience with BON. Their customer service is exceptionally helpful and prompt in responding to inquiries. While their responses may not always perfectly align with my expectations, their overall demeanor and kindness are truly commendable.

HUBBIQ

Dec 22, 2024  on Shopify

Great support from Maxxie who helped with fixing our loyalty page. Their customer support is highly responsive, effective and polite. She provided written out instructions to clarify the steps she took to fix the issue at our request. We are pleased with her help!

Naturkind GmbH

Dec 22, 2024  on Shopify

Die App bietet uns alles was wir brauchen und den Support ist wirklich großartig! Danke an Hazel und Kathi für Eure professionelle Hilfe heute!

Chris's Ice Cream

Dec 18, 2024  on Shopify

Switched from Smile because of their limitations and I've been so happy with BON. Easy transition and I have so many more options and features to help grow my loyalty program

FCKcreative

Dec 16, 2024  on Shopify

This is the cherry on top for my customers, and community. Works like a dream, and team are very responsive and helpful.

SEXYMIZE!

Dec 16, 2024  on Shopify

Die App lässt sich sehr leicht integrieren und anpassen. Funktioniert nahtlos. Bei Problemen oder Unsicherheiten hilft der Support sofort und zügig weiter. Ich hatte das Vergnügen mit Support-Mitarbeiterin Cara. Sie war außergewöhnlich hilfsbereit und nett. Sie hat mir mit allen Unklarheiten geholfen und wir hatten ganz nebenbei ein sehr nettes, menschliches Gespräch - eine Seltenheit heutzutage. Die App kann ich ohne Weiteres mit gutem Gewissen weiterempfehlen.

Fustini's Oils & Vinegars

Dec 16, 2024  on Shopify

Nothing but great things to say about BON and their customer service. Cara has been extremely helpful during the holiday season, and anyone who understands retail knows just how important that is to a company.

Abaka

Dec 16, 2024  on Shopify

Merci à Cara pour avoir su répondre a toutes mes questions et résoudre un petit soucis d'affichage! :)

Dad-Breaks

Dec 12, 2024  on Shopify

I love using this for my business and more importantly, any time I need human assistance they have been amazing!

Roses del fuego

Dec 12, 2024  on Shopify

Amazing service from Hazel and Cara, they answered all my questions quickly with images / recording and it was super clear. Excited to see what comes of this service

The Purest

Dec 11, 2024  on Shopify

I love this app so far. Also, customer support is quick to respond! Jean was super helpful and gave me some great tips!

PCR LLC

Dec 10, 2024  on Shopify

Cara was a life saver, in explaining how the system worked and how to fix issues I was having. The app is convenient, user friendly, and integrable with shopify allowing for client interface. Overall recommend Bon: Loyalty, and there team!

Beauty by Bonnie Blue

Dec 10, 2024  on Shopify

My dear Mia Comme je vous avais écrit plus tôt j'ai pu tout installer et mis en place dans à peu près 2 heures alors que j'avais perdu près de 5 jours avec un de vos compétiteurs. Vous avez été rapide à répondre à tous mes chats et avez été direct to the point à chaque occasion

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