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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,958)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Serious Player Only

Aug 05, 2024  on Shopify

Customer support is extremely prompt, polite and accommodating. I was lucky to speak with Jean, and they did everything they could to help my clients business flourish with BON.

The Fairy Nail Mother Supplies & Education

Aug 04, 2024  on Shopify

I spoke with Mia, she had super fast responses, very friendly to speak to and super helpful, answered all of my questions very thoroughly

Hyggekrog - Candle&Co

Aug 04, 2024  on Shopify

App intuitiva, nella versione free le opzioni sono un po' limitate tuttavia, ma si può comunque lavorare bene. Sophie del servizio clienti è stata molto gentile e mi ha aiutata a risolvere un problema.

Carolina’s Brownies

Aug 02, 2024  on Shopify

Great customer service. Fast and efficient. App does what is supposed to do. Has everything you need from a Loyalty app.

GMWD Fitness

Aug 01, 2024  on Shopify

I compared six loyalty applications and chose BON because its unlimited orders and affordable price really attracted me. After installing it and running some tests, I found the support team to be incredibly responsive. They quickly replied to my inquiries and helped me solve any problems with great patience.

Meat Online

Jul 31, 2024  on Shopify

Anna was very helpful in getting my rewards pages to work, app works a wonder for storing customer points. Great customer service & availability and great app

Oasis crystal

Jul 30, 2024  on Shopify

The experience was very good, at least it satisfied my clients. I need a planning proposal to give to the boss, and there are some things that I thought were not possible. Sophie was very proactive in providing me with answers and assistance, and I am very happy

Sparkle Studio

Jul 28, 2024  on Shopify

Best customer service ever ! I had 2 requests for the use of the app, and Cara immediately helped me out. We discussed a few things together to make it as easy as possible for customers and i definitely recommend this app.

Beastie Boards

Jul 24, 2024  on Shopify

This app is great. Easy setup. Customer service efficient. Cady was simply amazing at answering my question. Will definitely recommend.

RACSTARS

Jul 24, 2024  on Shopify

very good service team, in special Maxxie, Hazel, Anna and Mia. They help me in everything I need tu customize the app. Thanks a lot

Salute Imports

Jul 23, 2024  on Shopify

I’ve been struggling to get everything integrated. While I was chatting with someone for assistance, they logged off in the middle of our conversation. When they finally returned, they mentioned they were extremely busy. Then logged off again. I’m very disappointed with this experience.

luxerose-drinks

Jul 22, 2024  on Shopify

Perfect customer support and good user experience. highly recommend this app. It will be better, if its amount discount on Shopify pos is available to change

jollying

Jul 21, 2024  on Shopify

This tool combines a simple interface with powerful features. It effectively tracks and manages my points, allowing me to better plan and redeem various rewards. In addition, Jean's online support is fast and reliable.

Cosmic Polish Australia

Jul 21, 2024  on Shopify

Super easy to set up, great customer support and customisation - and has the best functionality for the price. Thanks to Anna for helping me get my old loyalty program imported and all set up perfectly!

Fiorello Boutique

Jul 20, 2024  on Shopify

want to share my positive experience with the BON: Loyalty Program & Rewards. Setting up the program was extremely easy and user-friendly. I was able to complete all the necessary steps and successfully integrate the program into my business in no time. I especially want to highlight the excellent service provided by Mia. She was always helpful and extremely knowledgeable. Mia answered all my questions quickly and thoroughly, assisting me efficiently with every concern. Her professional and friendly demeanor made my experience with the BON: Loyalty Program & Rewards even more enjoyable. Thank you for the fantastic program and outstanding service. I look forward to continuing to use it and enjoying its benefits.

Planet Adora

Jul 20, 2024  on Shopify

I tried few other apps and was finding it difficult to set up. Then found BON Loyalty app and was able to complete the set up and activate the app quickly. The customer support is quick and responsive. It is user friendly, and the customers are happy with the reward points and discount.

foodpipe Rostock

Jul 19, 2024  on Shopify

Once you understand the app, it's easy to use. But the most important thing for me is the app support, and it's excellent! Huge thanks!

DER DOG.STORE

Jul 18, 2024  on Shopify

Wir sind von einer anderen Loyalty App zu BON gewechselt. Das Onboarding war vorbildlich. Der Punktetransfer hat perfekt geklappt. Die App läuft ausgezeichnet. Sehr übersichtlich und viele Einstell- und Brandingmöglichkeiten. Support bei Fragen ist sehr schnell und wird in kürzester Zeit bearbeitet. Online Chat mit dem Support klappt hervorragend. Die App ist sehr empfehlenswert. 5 Sterne

CRAFUNE

Jul 17, 2024  on Shopify

Due to some technical difficulty, I asked customer service for help and Hazel handle my case immediately. Resolved the issue promptly with lovely attitude and patience.

Outlaw Yarn

Jul 16, 2024  on Shopify

Have only just signed up, but was provided with excellent customer service by Cara who very patiently answered my newbie questions! I am looking forward to trying out this app.

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