I love the app! It is so easy to use and set up with your branding. The best part about it all is the level of customer service. Cara and her team are incredible and I am so grateful to them for everything they have done thus far!

Great app and support from all the BON team members. They've helped us extensively with getting this program launched on our site and helping accommodate all of our issues. Truly grateful for their dedication

We chose BON due to its multilingual support, which put it above and beyond other more established apps, and I have to say that it has met the vast majority of our expectations so far. For all the places we had difficulty, or where the app didn't quite match up to our expectations, we have relied on the fantastic support of the whole support team. They have reacted to all of our issues politely, quickly and efficiently, and even committed to adding new functionality from one of our suggestions. I can't think of another app I've used on this store that has even come close to this level of support.

We switched from SMILE to BON because SMILE was missing a major feature for us and that was the ability to exclude specific collections from earning points (i.e. sale items, special releases and low margin products). From the get go the team at BON were incredibly responsive and answered at least 50+ questions we had (no exaggeration lol). Their app is incredibly user friendly and does exactly what you want from a Loyalty App. It took us a good 4-6 days to set up as we had issues with the initial customer import, points being awarded for orders that weren't meant to receive points ETC But in the end, the team were able to fix all of the issues in a timely manner - bear in mind some patience is needed for issues that require developer intervention AND they don't work 24/7. Their pricing plan is incredibly affordable too - the cheapest of all the Loyalty Apps we've used in the past (we're on the Growth Plan so this does come with a lot of features so this review may not relate to those on cheaper plans). Hazel, Maxxie, Cara and Anna - thank you so much for ALL your help and for answering every single question we had! <3

Nice app, a lot of customization, some with paid plan but even the free plan let you do a ton of things. Jean from BON contact me to customize the background color to set with my site branding, and it is awesome now. Thank you to him!

Very happy with the app's capabilities and functionality. The support team is very responsive and helpful. Any customizations I've requested have been reasonably priced and executed correctly and in a timely manner.

We are just setting everything up. So far better than another app we were trying to use. Customer Service - Cara has been wonderful and quick to response. We are still tweaking a few things but can't wait to roll it out. Thank you

I recently had the pleasure of interacting with Hazel regarding the BON: Loyalty Rewards Referrals app, and I couldn't be more impressed. Hazel's support was nothing short of exceptional. She was not only prompt and knowledgeable but also went the extra mile to ensure all my questions were thoroughly answered. Her guidance was clear, concise, and tailored to my specific needs, making the whole experience seamless and stress-free. I highly recommend this app, not only for its features but also for the outstanding customer support provided by Hazel. She deserves a perfect score for her dedication and excellent service. Thank you, Hazel, for making my experience with BON so positive! Rating: ★★★★★

We love our Bon Loyalty Rewards app! They also have great customer service- everyone is wonderful, and Anna is super helpful. :)

Application facile a utiliser et intégrer à son site. Service client réactif et disponible merci !

This plugin/app has been a game-changer for my website—intuitive, effective, and exactly what I needed. The free plan offers substantial value, making it ideal for new or small businesses, while the next tier is affordably priced for those ready to scale. What truly stands out, though, is their exceptional support team. They’re consistently friendly, responsive, and quick to resolve any issues. A special shoutout to Anna from support chat, who recently helped me not only fix a branding issue but also guided me to additional settings to better integrate the app into my store while allowing my brand to shine through their plugin. 5 stars—highly recommended!

Really appreciating the Customer Service so far. We have only just started the Import process, but it was seamless thanks to Cara, Mia, and Hazel. Excited to see how this continues to go with BON. Already a huge improvement in customer support from our last rewards app.

Very limited App. Also it requires access to data that it does not need to create or fulfill it's purposes. It should not be allowed access to our Theme or Order details and fulfillment details of our customers. It ONLY needs the data of the customers who sign up for the loyalty program! Nor should it be able to identify our IP address and device.. Delete this App!

Je démarre avec l'application donc je ne la connais pas vraiment mais je mets un avis pour le service. Cela fait 2 nuits que je contacte le service clients et j'ai une réponse de suite. C'est vraiment incroyable d'avoir un tel service très pro, c'est assez rare sur internet et surtout une vraie aide. J'ai vraiment été accompagé pas à pas. Je pense que l'appli est très bien car pour avoir un tel service client, l'application ne peut être que performante. Je recommande à 1000%. Je reviendrais Merci Cara donner un avis quand j'aurais un peu d'expérience avec l'application. Merci Cara.

I have been using the BON: Loyalty Rewards Referrals app for a while now, and I am beyond impressed! The app is incredibly user-friendly and offers a seamless experience for both setting up and managing loyalty programs. The customization options are fantastic, allowing us to tailor the rewards system perfectly to our brand's needs. What truly sets this app apart is the customer service. The support team is exceptionally helpful, responsive, and always ready to go the extra mile to assist with any queries or issues. They’ve made the whole process smooth and hassle-free, which is invaluable when running an e-commerce business. Highly recommend this app to anyone looking to enhance their customer engagement and loyalty. It’s a game-changer for our Shopify store!

I've just installed BON due to it's really good pricing structure compared to a previous app. From install, I've had support from Jean who has started guiding me through the integration process. Support like this is invaluable. Thank you Jean!

Great app, successfully solved my problem.Hazel and Sophie's professionalism and prompt replies solved my problem. Definitely recommend!

I'm a beginner in Shopify and just got BON downloaded a few hours ago after seeing a really good review on YouTube. My goal is to set up a nice loyalty program for my clients, but sometimes things can get really complicated. One thing I can say for sure is that the customer support is insanely quick and ready to help you whenever you need it. Anna helped me so fast that I can assure you she's the Flash reincarnated XD! Thanks once again for the support! For now, and without a doubt, I recommend this app!

My customers reported difficulty using at checkout. Where the cart would flip out and not show the correct items in the checkout screen. If this continues the app is completely useless and pointless.

Maxxie and her entire team are great! They typically reply fast, and their support goes beyond what's asked! Thank you so much, the BON team, for creating such a good product and providing such outstanding support.