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Customer reviews: BON Loyalty Rewards Program

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,473)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Cleo + Kin

Oct 13, 2024  on Shopify

Sophie has been super helpful, has answered all of my questions quickly and has imported my existing customer base without any trouble. So excited to begin using Bon!

Mentholatum Malaysia

Oct 10, 2024  on Shopify

Great support from Jean! Managed to walk us through on the plans and also suggested the best suited ones based on our needs!

Mas Amiel

Oct 09, 2024  on Shopify

A GOOD APP AND AN INCREDIBLE CUSTOMER SERVICE. It is new experience for us and we will measure in the following months the result. But I want to highlight the incredible work of their support team answering all my questions at any hours. They have been always nice and supportive. Thank you to Mia, Hazel, Jean, Maxxie Sophie for the help !

VONVATCH

Oct 08, 2024  on Shopify

I choose this app because of their UI, point on product page, and features. Overall, one of the best loyalty point app.

Sloppy Chops Co.

Oct 07, 2024  on Shopify

By far the best customer service I have experienced of any apps on Shopify. They are responsive and incredibly helpful. The app itself has been performing as it should and I am happy to have made the switch to BON.

lotuskronengaard.dk

Oct 06, 2024  on Shopify

I have tried many loyality apps, but nothing have fit in my business except this app. With a very great help from Sophie, I am finally in the air with my Loyality and Rewards program. Easy to set up. Sophie also help to remove a watermark as a gift for me. Very kindly and fast reply.

Natural Girl 🇳🇬

Oct 06, 2024  on Shopify

BON support is actually one of the best I've worked with from shopify apps. Every support staff has been so helpful in every way with swift responses and providing all needed help.

Wonder Wick

Oct 03, 2024  on Shopify

I’ve only been using this app for a few days, but so far, it has been a great experience. The free version offers more features than other rewards programs, and the basic plan is also more affordable. I love that you can customize all the colors, emails, etc., to match your brand and easily change the sending email to your own. The customer service is excellent; Sophie and Jean were always there to help with any questions during the setup.

Bling Haven

Oct 03, 2024  on Shopify

The service is amazing! Quick response time and all of my issues were solved. They removed the Bon branding and changed the email address on the email templates to my personal domain name. So excited to get started using this app.

Coco Chiloso

Oct 02, 2024  on Shopify

I needed some assistance setting up the app in my store. Mia was super quick to respond to my request and went over and beyond to provide assistance! 5 stars across the board!

Starfish Project

Oct 02, 2024  on Shopify

We now work with BON on two of our storefronts. Their customer service is BEYOND. They are prompt to answer anytime of the day and if you request an adjustment to your storefront that their team can accomplish they will happily do it for you. We are new to their loyalty program and look forward to seeing how it helps bring customers back to our site!

ETERIA

Oct 02, 2024  on Shopify

I highly recommend this loyalty program to everyone. It's easy to customize, very clear, and user-friendly. Plus, they have an incredibly kind and helpful support team. Cara, in particular, was amazing—thank you so much!

Proven Winners Direct™

Oct 01, 2024  on Shopify

We are just getting started with Bon, but the customer service is unmatched. Looking forward to working with this team. We've been assisted by Hazel, Jean, Mia and Cara and all have been kind and punctual with responses. Highly recommend.

Roona Beauty | رونا بيوتي

Oct 01, 2024  on Shopify

I couldn't be happier with the results! This app has revolutionized the way I engage with my customers through its comprehensive loyalty, referral, and rewards program. The setup was surprisingly straightforward, allowing me to customize the program to perfectly fit my brand. One of the standout features of Bon Loyalty is its user-friendly interface, which makes it easy to manage and track customer rewards, boosting engagement and repeat purchases. The app offers a variety of customizable options, which has helped me tailor the loyalty program to my specific needs and goals. A special shoutout to Jean from the support team, who has been absolutely amazing throughout the process. Jean was not only knowledgeable but also incredibly responsive and helpful, ensuring I got the most out of the app. Whether it was a technical query or a customization request, Jean provided outstanding support, making the entire experience seamless and rewarding. Overall, Bon Loyalty is a must-have for any Shopify store owner looking to enhance customer loyalty and drive more sales. Highly recommended!

Urban Street Clothing

Oct 01, 2024  on Shopify

Love the app it works straight out of the box simple to set up and loads quick. I needed some support to find something and i got Hazel who was Great, polite quickly sorted my problem and gave me the right info and stayed till i had finished. recommend yes and support Great

COLORPOP

Oct 01, 2024  on Shopify

Fantastic App and Excellent Service! I’ve been using the BON Loyalty app, and I’m thoroughly impressed with the service I’ve received. Cara has been especially kind and helpful, going above and beyond to ensure everything runs smoothly. The app itself is packed with features, and it feels solid and professional. Whenever I’ve had questions, I’ve received quick and efficient responses, which has been really reassuring. The app is also very user-friendly, making it easy to navigate and manage. The integration with Judge.me worked seamlessly as well, which was a huge plus! Overall, I highly recommend the BON Loyalty app! Best regards, Ina

Cook and Sizzle

Sep 30, 2024  on Shopify

Thanks Jean for helping me out. There was an error and they fixed it immediately. Very nice app and great support.

La Famille Ku

Sep 30, 2024  on Shopify

Just perfect, the team works so fast to resolve the only 2 issues I had in a year using this app. Would recommend 100% ! Thank you very much.

Scarlet Elizabeth Designs

Sep 29, 2024  on Shopify

I am new to Bon Loyalty, using the free plan for now because my website is still under development. The live chat help is awesome, speaking to a real person. My helper Cara has been amazing to work with and helped me setup the free plan. I am excited for my clients to use this program and hopefully it'll help my business grow.

Mood Janesville

Sep 29, 2024  on Shopify

I'm just now setting up the app, but so far it's easy peasy. And the support is awesome. Each time I had a question, I got a clear and prompt response, complete with some sort of graphic or animation to help me have fun with the process. I have a good feeling that this is the app for us!

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