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Customer reviews: BON Loyalty Rewards Program

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,473)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Sattel Welt

Sep 28, 2024  on Shopify

I've switched from own programmed solutions that we needed to use some years ago and currently scaling a new brand using BON. It's just fantastic!!! Here are some more Infos from my thoughts why you should be using it and how it helps me and my Brand: Building Stronger Connections Through Communities, Affiliates, and Loyalty Driven Approach In my years of helping brands scale, I've discovered a powerful truth: communities, affiliate networks, and loyalty programs are not just add-ons—they're growth engines. Here's why: Direct Connection to Your Audience Especially for Gen Z, brand relationships are everything. They don't just want products; they crave connection. By building communities, you're not just selling—you're creating belonging. Action-Driven Growth Imagine rewarding customers i.e. for: Joining your exclusive group Inviting friends to your Brand or Community Sharing your content on social media - (Free UGC) This approach doesn't just boost numbers—it creates authentic, organic growth without relying heavily on costly paid acquisition platforms. Strengthening Brand Identity When customers actively participate, they become brand ambassadors. Their engagement reinforces your brand's presence and values in the market. Thinking Outside the Traditional Loyalty Box Most loyalty programs are transactional. Be different: - Include customers in brand ideas - Reward consistent engagement, not just purchases - Keep them informed with i.e. Educational Content + Reward them There are dozen ways just think outside the box. This approach turns customers into insiders, fostering deeper loyalty. + Seamless Sales Integration By keeping engaged customers in the loop of your sales cycle, you're creating a receptive audience for new offerings. It's not just about rewards or giving money away (that's what most Brands still belief lol) it's about building a responsive customer base.

Mak Skincare

Sep 27, 2024  on Shopify

Very good app and customer support especially Maxxie was super helpful and prompt in solving the problem I had.

THE URBAN TRENDY

Sep 25, 2024  on Shopify

What an exceptional team - Always available. The Loyalty Program is easy to setup & has all the features I need. I am very happy with the various customization options available! I would highly recommend it! Thank you Cara, Mia, Maxxie & Lucas for attending to all my questions & your help.

Matein

Sep 25, 2024  on Shopify

BON loyalty is sooo great!!! Easy to set up all the things you need! And the service is super great, especially Hazel, a nice girl who always quick reply me when I have any question and need any help!! I recommand this app!!!

Native Angus Beef Shop

Sep 24, 2024  on Shopify

Hazel went above and beyond to assist me and that's just the standard I have come to expect from BON: Loyalty Rewards Referrals. Thank you!!!

Maille ô Maille

Sep 23, 2024  on Shopify

Sophie was extremely helpful, answered quickly and ensured my questions were addressed and problems resolved! Awesome service.

Kpretty.com

Sep 22, 2024  on Shopify

It's very well made Shopify app with combination of multiple functions - loyalty and referral. Customizable rewards name, color & theme of the widget, and the points to rewards and redeem. Even the service is amazing with crazy almost always-on chat availability of intelligent human agent. Can't ask for more and wish other apps are like BON. Thank you!!!

La Cigale & La Sardine

Sep 22, 2024  on Shopify

J'ai téléchargé l'application aujourd'hui et elle répond à de nombreuses attentes. La version gratuite est déjà assez complète et ça c'est une bonne chose. L'assistance est très réactive : Hazel m'a énormément aidé dans toutes mes questions et a proposé des solutions adaptées. Un grand merci !

Night Apple Kpop

Sep 22, 2024  on Shopify

This app has a great interface and features that are perfect for what I'm looking for. Customer service is excellent. I had some questions and Hazel responded quickly and was very kind.

Main store

Sep 22, 2024  on Shopify

Love it, i think that Hazel has helped to make the experience of installing this app a breeze and i would recommend it to anyone.

woody Onlineshop

Sep 22, 2024  on Shopify

Great App so far! Everything you need, plus exellent support by Jean :) Thanks for your help and fast response.

Koogimeister

Sep 18, 2024  on Shopify

I commend the very supportive team. I get an answer to any question immediately and all the helpers are very friendly and nice. The app is easy to handle and convenient to use. Highly recommend!!! ❤️❤️

Mercerie Fil'Anthrope

Sep 18, 2024  on Shopify

Sophie a été d'une grande aide pour la mise en place et les modifications apportées à mon système de fidélité Bon Loyalty après avoir eu quelques difficultés à comprendre et mettre en place correctement le système. Merci beaucoup Sophie pour ton aide.

Hip and Cool Clip on Earrings Two

Sep 16, 2024  on Shopify

Hazel and Jean are amazing! My questions were answered, and they set up my page for me!! Great customer service, I am very excited to use this product.

The Hay Experts

Sep 15, 2024  on Shopify

Very happy with onboarding - nothing is too much trouble for the team and everything we asked about was responded to quickly and actioned right away. As newbies to this platform, this level of help and support has been invaluable. Thank you!

CAHIBOY

Sep 15, 2024  on Shopify

Recommended it to everyone need it.Process easy to operate. Customer service is great and response quickly, especially Hazel,She is great and professional. My problem is solved immediatedly. Thanks Hazel!!!

Soul Lotus

Sep 15, 2024  on Shopify

A very pleasant experiment, the application interface is very easy to understand and can be quickly set up and personalized according to your needs. When I wanted to remove the app logo, Jean responded very quickly and completed my request in less than a minute. Highly recommended!

ネコソダテ®日本で唯一のまじめな首輪®専門店

Sep 13, 2024  on Shopify

サポートの反応は比較的早く、親切で、日本語での問い合わせが可能です。 時間交代?で対応してくださっているのでスタッフの方が交替することで途中コミュニケーションがうまくいかないとこもありましたが、すぐにこちらの意図を理解してくださる方に代わっていただくことができ、おかげでカスタマイズについても細かく詰めることができています。 質問への回答もスピーディでとても助かっています。 まだ運用前ですが、安心して進められそうで選んでよかったと思っています。

Maison Holi Abidjan

Sep 13, 2024  on Shopify

Super service client qui t'accompagne, réponds à toutes tes questions et solutionne tous les problèmes. Je suis très satisfaite, merci beaucoup !

KIDDY IN THE CITY

Sep 12, 2024  on Shopify

Quick, responsive, flexible. We got all the support and more to set up and use the app. Thank You Sophie!

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