I found this app but it needed a few tweaks for my use - the team were very quick to respond, they were able to help and were very good at following up with me as well. It looks good - now to see how my customers like it! Thank you. So far I would recommend!

Super app for businesses, super quick understanding support team, Hazel from support team is a really helpful nice person, would really recommend!

Early days since we only started using it yesterday but so far it looks a very good app. The support is excellent with very rapid replies and resolution to all questions/issues raised.

Hazel was amazing to work with and she is super patient. I really appreciate all the help she gave me. It would have taken so much longer to figure it all out myself. I had actually reached out to a couple of other apps prior to messaging Bon Loyalty and didn't receive any responses. So well done on creating a customer focused culture! Cheers, Nyomi

I'm writing the review here for Cara, who took care of me. She is someone who protects the rights of the customer and increases my loyalty to this program. As long as BON is solution-oriented like this, I will stay with them for many more years.

Their support team is amazing. I found this app because it has most of our needs for our next loyalty program but what made me amazed by was they're very open minded team. I asked a bunch of questions if they can customize some UIs for our website and they tried the best to achieve what I asked for. This app features + support team efforts makes this app 10/10!!

I am new to using Shopify. Mia was extremely kind, patient and helpful as I explained my needs in layman's terms. She repeated back to clarify her understanding and was right on top of getting me the solution I needed. I really appreciate companies that have outstanding user support. Thanks again Mia!

The app works excellently, Hazel from support team deserves special recognition. They were doing quick reponse & action. Thanks to their outstanding support, I got everything set up perfectly.

BON has been amazing. BON offers a wide range of functionality to offer your customers, easy implementation, and helpful support. All at a competitive monthly fee.

Jean in support is awesome! Answered some questions we had before launch right away and they helped with a customization that was perfect for our promotion sales goals.

Toller und schneller Kundensupport, Mia and Maxxie sind eine tolle Hilfe gewesen. Gute features, VIP Stufen eignen sich super für uns.

Just started using and they were super helpful! (It's a Sunday and still getting superb support... yes, sadly I work weekends - welcome to being a PhD student with a side job in web development... thank you for all your help but I hope you get some rest at some point Cara), so far BON seems to be great! I hope it lives up to what my expectations have been set at so far - will come back with an update (if I don't forget) soon!!! - Would recommend. 9/10

Hazel and the team were very helpful to setup the app. I had some technical problems and every time I entered the chat they all were very kind, patient and helpful. Congrats on your team!

I just started to try with the free plan. So far, I am quite please to the set up process as the friendly assistants over Live Chat are really helpful and patience with me. Thanks Sunny and Jean

5-Star Review for BON Loyalty and Referral App “This app is an absolute game-changer for loyalty and referrals! The interface is so intuitive and easy to use, making it stand out from other apps we’ve tried. The UI design is sleek and user-friendly, which makes managing our loyalty program a breeze. On top of that, Cara was amazing to work with—she quickly resolved a tech-related issue we had and was such a pleasure to communicate with. Highly recommend BON for anyone looking to elevate their loyalty strategy!

Took a day for me to set it up, whilst it's missing some features that would have been good to have, it's been quite simple to use so far. Hazel has been assisting me with the setup and was able to help get the kinks out from all the issues with the POS and loyalty page setup. Thanks a bunch and looking forward to seeing how this plugin will perform.

Our store is migrating from Magento to Shopify Plus. In our previous loyalty program, points did not rely on discount codes, and the rules were simple. For example, users earned 1 point for every dollar spent, and 10 points could be redeemed for 1 dollar. A maximum of 20% of the total order amount could be paid with points. However, upon moving to Shopify, I found that all loyalty programs are poorly implemented. All point redemptions must rely on discount codes. Although Shopify allows a maximum of 5 discount codes to be used, it does not allow for a cap of 20% on the amount. For our existing users, using discount codes has become complex and unfamiliar, making the payment process very cumbersome. If we set the rule that discount codes obtained through points cannot be combined with other discount codes, it defeats the purpose of the loyalty program. If there were an app that could resolve this issue, our team would be willing to pay more for a subscription. Additionally, every discount voucher redeemed with points generates a separate discount code in the backend, which does not get automatically deleted after use. Over time, this results in many expired or used discount codes cluttering my backend discounts list, making management very cumbersome. This is the most difficult and confusing feature. It would be much better to create an automatic discount code that users could access each time they redeem a discount code, eliminating the need to generate a new fixed discount code (which is a problem with our current app). Since we are migrating from Magento to Shopify, we need to transfer old users' points to Bon. However, the app states that bulk importing of user and points data is allowed, but we must submit our data files to the Bon technical team for them to complete the bulk import. This is such an unfree and uncontrollable solution. I have to first contact customer service to make the request, then wait for them to submit a ticket to their technical team. By the time all the data is processed, it will already be two days later, and during that time, I don't know how many staff members have handled my customers' data. This is clearly not rigorous, not secure, and lagging. Old users could only use their points after the third day when Bon finished processing.

I had an amazing experience with BonLoyalty, and I want to give a special shout-out to Hazel for her exceptional help in setting everything up! She was incredibly patient, informative, and made the whole process smooth and stress-free. Her support truly made a difference, and I’m now set up and ready to enjoy all the great benefits. Highly recommend both the service and Hazel's excellent customer support

Der Service ist der beste, den ich kemals erlebt habe!!! <3 CARA und die anderen Mitarbeiter sind die besten!

Stellar functionality and fantastic customer support. Super responsive and able to help solve problems and provide a nice human touch point. We are so happy with Bon Loyalty and look forward to working with them. Their team went above and beyond to help us get up and running.