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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Reviews (1,864)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

A Todo Motor

Apr 15, 2024  on Shopify

Super fast, great and professional support service. In this case Maxxie was super fast and nice with me. Super support serivce!

FERAL

Apr 12, 2024  on Shopify

Chelsea was very helpful and responsive in getting our trial extended so we have enough time to fully test Bon for our shop. So far, so good in the app.

Mia Tui

Apr 10, 2024  on Shopify

I would 100% recommend Bon Loyalty, I was with Loyalty Lion from when they started but they kept pressuring me to sign up to a new priced plan 2500% higher than I was paying, no consideration for me being with them since they started, kept threatening to cancel my plan! I found BON, and wow I am so pleased I did, they are so helpful the support team is there every step of the way to help you. We have launched to our customers and they are loving the new BON Loyalty program. Everyone on the support, Anna, Chelsea, Maxxie & Cady is amazing. I 100% recommend this app for your store.

Vogel Saint-Jérôme

Apr 09, 2024  on Shopify

Super service rapide, à l'écoute de nos demandes et que dire de Anna! Incroyable service à la clientèle!

Nalguitas Bonitas

Apr 09, 2024  on Shopify

Implementing this app was a breeze, thanks to its intuitive design and the outstanding customer service that accompanied us every step of the way. The transition was smooth, with the support team providing quick and helpful responses to all our queries. This level of assistance and the app's user-friendly nature made the entire process feel effortless. Ease of Use: The app is designed to be straightforward, ensuring a hassle-free setup. Top-Notch Customer Service: The responsive and knowledgeable support team is a game-changer, making implementation a smooth experience. We highly recommend this app to any business looking to enhance their operations and customer engagement. It's not just the functionality that impresses; the customer service is unparalleled. This app isn't just a tool; it's an essential partner for your business.

Soaporah

Apr 07, 2024  on Shopify

Bon Loyalty rewards is an excellent app. The staff is so helpful with support and making changes that are needed. My support team Anna and Maxxie made changing my sending email address easy and quick! I recommend this app to everyone! If you are on the border line of whether or not to try them I say jump on it now! It is worth it!

Dime Active

Apr 07, 2024  on Shopify

I have only used this app for a little while and already impressed by the features. Customer service was awesome! Mia was super nice and solved my issue very quickly.

Bella Rose

Apr 05, 2024  on Shopify

Super cool app and its really easy to use and setup. Also, great customer service. I spoke with Maxxie, and she was very helpful and transparent in her explanations. Definitely recommend!!

Yggdrasil Leaf Company

Apr 05, 2024  on Shopify

Priced reasonably for all the important features you need. special thanks to Anna and Maxxie for being very responsive and helpful.

PIKASTORE S.R.O.

Apr 04, 2024  on Shopify

Great support, really fast and reliable. Tool is the best ive found since I needed translations and hyperlink customization. Aster was the best support in live chat!

LULA BALOU

Apr 02, 2024  on Shopify

CADY IS THE BEST!! SO HELPFUL AND SMOOTH> She answered all my questions and even made me smile in the process. Thanks for the wonderful assistance

Urban Pieces

Apr 02, 2024  on Shopify

So far I can't say much about this app, I've only tried to set it up properly. When I had some questions, the customer support was very helpful. I chatted with Chelsea, she was very attentive, polite and was able to answer my questions in the best possible way. My first impression is very positive!

Just Mens Rings

Apr 01, 2024  on Shopify

This was easy to setup, Anna was amazing and helpful with every detail I needed. This program has alot of customizable options and looks nice as well!

OSCO - Natural and Organic

Apr 01, 2024  on Shopify

This is really a great and user friendly app! Efficient and excellent customer service! Especially thank you to the customer service staff Chelsea! Nice, helpful, prompt response, patient! Love BON! Strongly recommended!

DECANTsf

Feb 01, 2024  on Shopify

Very helpful in helping me set up, and answering questions quickly and friendly. I am on a demo right now, but I expect to see this sort of customer service in the future, too.

flipskateboards

Jan 30, 2024  on Shopify

This app is very easy to learn and navigate. Straight forward with no fluff. They have great customer support like Anna whose fast responses to your needs come with a happy tone.

Old Cumberland Co.

Dec 06, 2023  on Shopify

My customers love the ability to earn rewards for their purchases. I recently ran into the first issue I've had with the app after a year when I integrated my shopify store with my tiktok shop. I contacted customer support and while unable to immediately resolve the issue, Anna's attention to detail and desire to understand what was going on, left me feeling like there would be a resolution to the problem soon. I recommend this app.

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