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Customer reviews: BON Loyalty Program & Rewards

Develop by Shopify

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,565)

Overall rating
5

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Lilimaus

Jul 17, 2025  on Shopify

Hazel is amazing – super helpful and kind! We’ve been using BON Loyalty for our store lilimaus.de and honestly, the app is great – but what really stood out was the support from Hazel. She was incredibly kind, quick to respond, and helped us where she could. Thanks to her, we now have a referral program that not only works smoothly but also looks exactly how we imagined it. Big thanks, Hazel – you made the whole experience feel easy and personal.

NamoMonk

Jul 17, 2025  on Shopify

The app works perfectly and has helped us boost our AOV significantly. The Support team put all the efforts required to make sure our problems are resolved.

JMGO Online

Jul 17, 2025  on Shopify

Your Hazel is a wonderful girl who helped me a lot. These app is easy to set up a Loyality page.Great.

Koffea

Jul 17, 2025  on Shopify

Simple, fast and great service! Whatever the issue, the service is there immediately and can help. Simply great. The app is extremely simple but has all the important features you need. And at an unbeatable price. The German translations are not so good, but you can overwrite them yourself. The app is a clear recommendation for everyone!

Esottera

Jul 17, 2025  on Shopify

Jean and Cara were so helpful and understanding and made sure I knew how to do something for their system that I would normally struggle with.

Jolici.com

Jul 16, 2025  on Shopify

Very simple and intuitive, the app is easy to install and really complete with many features. Customercare Excellent!

Surfing-Gorilla

Jul 16, 2025  on Shopify

Hazel war sehr hilfreich und konnte all meine Probleme lösen. 10/10 Kundensupport. Die App generell ist eine günstigere Lösung für ein Punktesystem, aber trotzdem super schnell einzurichten. Kann ich nur weiterempfehlen!

Generational Gems Clothing Boutique

Jul 14, 2025  on Shopify

The setup was very easy and the support team especially Hazel was very helpful. Hazel was very responsive and helped me complete my setup. The support service was outstanding. I am excited to continue building my business relationship with BON Loyalty.

Amazing Nature's

Jul 14, 2025  on Shopify

Excellent support from Cara helping me with the setup. App is great for offering loyalty points to our customers : )

Emily Cromwell Designs

Jul 11, 2025  on Shopify

This is a wonderful app! Their customer support is top tier and anytime I ever have a question, Hazel is always quick to respond and goes above and beyond to take the time to make sure my inquiry is resolved and is more than willing to take time to help. I couldn't recommend this app enough!

Kadeline Boutique

Jul 11, 2025  on Shopify

Excellent support from Hazel! Hazel was incredibly helpful, patient, and efficient in resolving the issues I was facing with the BON Loyalty Program. She took the time to understand my concerns, offered clear guidance, and made sure everything was working perfectly before closing the conversation. Her professionalism and kindness made the experience smooth and stress-free. Thank you so much, Hazel,. your support is truly appreciated!

Medpoin Official Store

Jul 11, 2025  on Shopify

A user-friendly app to use on my website. The customer service was excellent; Sienna helped me create my loyalty page and was very nice and helpful. I recommend using Bon Loyalty apps because the app is really good.

Salt Oral Care

Jul 09, 2025  on Shopify

Hey team, Just wanted to share a quick note of appreciation for Hazel’s assistance today on the BON Loyalty setup. Hazel, your clarity and promptness really helped us navigate through the platform efficiently. The walkthrough was smooth, and your inputs gave us a better understanding of how to structure our loyalty program going forward. Thanks for being patient with our queries and proactive in suggesting best practices. Looking forward to implementing the changes with your continued support!

krümelchen&kuchen

Jul 09, 2025  on Shopify

Beste App für Treuepunkteprogram. Es fehlt an nichts! Der Support ist absolut hervorragend und macht alle Wünsche möglich!!

Sascha Fitness España

Jul 07, 2025  on Shopify

Lo mejor de la aplicación es sin duda el soporte. Siempre contesta rápido y acaban solucionando todo! He tratado con varias personas: Maandy, Sienna y Hazel y todas son encantadoras. Sin duda merece la pena.

Naturopathic Dermatology

Jul 07, 2025  on Shopify

Cara was amazing! Went above and beyond answering questions, getting to the root of the problem (which was actually not a problem with the app) and crafting a personalized how-to video for our customers. Ended up making me happy I had the problem so that I could get such a wonderful video to help customers with!

pakopako

Jul 06, 2025  on Shopify

Very good loyalty app with a good pricing model compared to other apps available. Exceptional customer service from Hazel. We had a small problem and she fixed it right away.

Funny Lovely Gifts by Crafter Guru

Jul 04, 2025  on Shopify

I love how the widget blends with my store's branding — it's clean, elegant and works perfectly. The support team has been so kind, responsive and helpful every step of the way. Thank you BON team!

MythologieCandles

Jul 02, 2025  on Shopify

Great app, easy to use, and the support is top notch. We had a glitch and Sienna had us back up and running within 15 minutes. She made it easy without creating more work on our end. 5 star service!

Sienna Goodies

Jun 27, 2025  on Shopify

Thanks Hazel for handling our questions. The Bon Loyalty app seems to look very customer friendly. Looking forward working with you.

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