5-Star Review for BON Loyalty and Referral App “This app is an absolute game-changer for loyalty and referrals! The interface is so intuitive and easy to use, making it stand out from other apps we’ve tried. The UI design is sleek and user-friendly, which makes managing our loyalty program a breeze. On top of that, Cara was amazing to work with—she quickly resolved a tech-related issue we had and was such a pleasure to communicate with. Highly recommend BON for anyone looking to elevate their loyalty strategy!

Took a day for me to set it up, whilst it's missing some features that would have been good to have, it's been quite simple to use so far. Hazel has been assisting me with the setup and was able to help get the kinks out from all the issues with the POS and loyalty page setup. Thanks a bunch and looking forward to seeing how this plugin will perform.

Our store is migrating from Magento to Shopify Plus. In our previous loyalty program, points did not rely on discount codes, and the rules were simple. For example, users earned 1 point for every dollar spent, and 10 points could be redeemed for 1 dollar. A maximum of 20% of the total order amount could be paid with points. However, upon moving to Shopify, I found that all loyalty programs are poorly implemented. All point redemptions must rely on discount codes. Although Shopify allows a maximum of 5 discount codes to be used, it does not allow for a cap of 20% on the amount. For our existing users, using discount codes has become complex and unfamiliar, making the payment process very cumbersome. If we set the rule that discount codes obtained through points cannot be combined with other discount codes, it defeats the purpose of the loyalty program. If there were an app that could resolve this issue, our team would be willing to pay more for a subscription. Additionally, every discount voucher redeemed with points generates a separate discount code in the backend, which does not get automatically deleted after use. Over time, this results in many expired or used discount codes cluttering my backend discounts list, making management very cumbersome. This is the most difficult and confusing feature. It would be much better to create an automatic discount code that users could access each time they redeem a discount code, eliminating the need to generate a new fixed discount code (which is a problem with our current app). Since we are migrating from Magento to Shopify, we need to transfer old users' points to Bon. However, the app states that bulk importing of user and points data is allowed, but we must submit our data files to the Bon technical team for them to complete the bulk import. This is such an unfree and uncontrollable solution. I have to first contact customer service to make the request, then wait for them to submit a ticket to their technical team. By the time all the data is processed, it will already be two days later, and during that time, I don't know how many staff members have handled my customers' data. This is clearly not rigorous, not secure, and lagging. Old users could only use their points after the third day when Bon finished processing.

I had an amazing experience with BonLoyalty, and I want to give a special shout-out to Hazel for her exceptional help in setting everything up! She was incredibly patient, informative, and made the whole process smooth and stress-free. Her support truly made a difference, and I’m now set up and ready to enjoy all the great benefits. Highly recommend both the service and Hazel's excellent customer support

Der Service ist der beste, den ich kemals erlebt habe!!! <3 CARA und die anderen Mitarbeiter sind die besten!

Stellar functionality and fantastic customer support. Super responsive and able to help solve problems and provide a nice human touch point. We are so happy with Bon Loyalty and look forward to working with them. Their team went above and beyond to help us get up and running.

This app is just what I was looking for! Plus it was great experience with assistance by Hazel. Recommand.

The app works excellently, but Maxxie from support deserves special recognition. I was a bit confused about some settings, and they helped me understand and configure everything quickly and effectively. Their assistance was prompt and thorough. Thanks to their outstanding support, I got everything set up perfectly. Thank you!

We tried diffrent Loyalty apps and BON seems to be the absolute right choice. The support is great, especially Hazel is always very courteous and helpful.

My customer experience in Bon has been good, although I just started using it Hazel has been responding all my questions and also even offered to customize certain things I wanted on the first day. Thank you Bons Team!

Cara was wonderful help with helping me set it up. She really made the experience great for us with BON. She answered all of my questions and even gave suggestios before I asked. Wonderful customer service. Thank you Cara!!

Really impressed but their level of service! Had some issues where I needed help to reset my customer's points. Hazel and Kevin very efficiently helped to reset them so I don't have to manually do them which would be extremely tedious. Best support service I've received thus far in my years of being a small business owner. Kudos! Keep up the good work :)

A very powerful plugin that is particularly useful for businesses looking to establish customer loyalty. In addition, customer service representative Hazel has also helped me a lot!

I had an amazing experience with Maxxie from Bon Loyalty App. She was incredibly helpful, patient, and efficient in addressing my concerns. Her professionalism and friendly approach made the process smooth and enjoyable. Thank you, Maxxie, for your outstanding support!

I have found this app brilliant to work with and the customer support is outstanding. I've had a few questions along the way and have always had such quick and supportive responses with everybody I've dealt with (thank you to Jean, Mia, Maxxie and Sophie!). For somebody who struggles a bit with technology you have saved me a lot of headaches!

Hazel was a pleasure to work with, user friendly and was able to solve my issues. So far, my experience with Bon Loyalty is great.

I haven't been using the app for long, but Mia's customer service was excellent. She helped me find the answers to my questions quickly and effortlessly. She was professional and pleasant to work with.

I can't say enough good things about their customer service. I had trouble setting up the app and got connected with HAZEL and she was incredible. She was extremely helpful, quick to respond and even emailed to check in to see if I needed anything. She went above and beyond and truly made the experience 10/10. Love this app for my store & can't wait for my customers to fall in love with it too!

Great assistance from Sophie. She answered my question quickly and she was really positive and reassuring. Thank you Sophie!

The team has been incredibly helpful throughout the process of setting up the loyalty program. They’re professional, polite, and thoughtful, and I’m hopeful this level of service continues in the future. A special thank you to Hazel for her outstanding support! :)