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Customer reviews: BON Loyalty Rewards Program

Develop by BON Loyalty

Bon Loyalty & Rewards is a Shopify app designed to boost customer retention through customizable loyalty programs. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,469)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

Duck Blue

Jun 12, 2025  on Shopify

I am looking forward to using BON as my Loyalty app for my small business. Hazel was so helpful in helping me to set it up. I hope my customers love it.

Sauce Goddess

Jun 10, 2025  on Shopify

This app is super easy to use. I needed to import some customers from our previous website and Courtney took care of getting it done quick and easy! Great app great support.

SlimSpaOnline

Jun 10, 2025  on Shopify

Mia from customer service was the best. She helped me a lot, and all my questions were answered in a short amount of time. Thank you so much.

Modern Hippi

Jun 06, 2025  on Shopify

Sienna from customer support was super helpful. She quickly fixed the issue. Thanks a lot! Keep up the good work!

Los Consejos de Michael

Jun 06, 2025  on Shopify

Hazel helped me resolving all my issues and concerns. She was sweet, professional, fast and caring. This plugins seems to be a good oportunity for my company. Thank you!

VSPR

Jun 05, 2025  on Shopify

Maxxie was brilliant at showing us how easy the app is to use! If you are use to working on shopify then this will be so straight forward to set up and integrate into your website.

soulbottles

Jun 05, 2025  on Shopify

Great app with even better (outstanding!) support from Hazel and Courtney. I'm still exploring the setup, but it's already clear this is the only app truly built for unlimited orders. Fair and scalable pricing.

Terracota accessories

Jun 04, 2025  on Shopify

Una gran aplicación! Es genial para recompensar a mis clientes. Pero lo mejor de todo, es la atención al cliente que te brinda el servicio técnico, siempre están dispuestos a ayudar. En concreto Hazel, ofrece siempre su ayuda y colabora en todo para facilitar el desarrollo correcto de la app. Me encanta esta app !

Peace Love Light Shop

Jun 04, 2025  on Shopify

Set up the loyalty program on my site and needed help. Mila was extremely helpful and kind and answered all my questions. I am excited to start using this app to help grow my business.

Make-A-Ball

Jun 04, 2025  on Shopify

We've been using the app for a few months and it's extremely easy to setup and offers tons of features. The help team via live chat, especially Cara, Mila, and Chloe, are super responsive and extremely helpful. We have been very pleased with the app so far and definitely recommend!!

Premier Camping

Jun 03, 2025  on Shopify

We've looked at a few loyalty systems for Shopify, and Bon Loyalty stands out for its comprehensive features, positive UX and integrations.

RandM Smoke

Jun 03, 2025  on Shopify

Absolutely outstanding support! The team is incredibly competent, responsive, and lightning-fast. Every issue I had was resolved quickly and professionally. It's rare to experience such a high level of service—highly recommended!

Gong Bong

Jun 02, 2025  on Shopify

I recently installed this app on my store, and I’m honestly impressed. The app itself is easy to use, packed with the right features to set up a solid loyalty program. But what truly stood out was the support experience. I had a few questions and needed help getting things just right. Sienna from the support team responded super fast and was incredibly helpful. She walked me through everything clearly and made the whole process very easy. I genuinely appreciate it. Big thanks to Sienna and the Bon team

The Sweet Granada

May 30, 2025  on Shopify

Bon has been great for our store, especially since it's so customizable and we're able to make everything fit our brand. Also, it comes at a great price compared to other loyalty programs like Smile. Additionally, the Bon staff have been wonderful with assisting us with the implementation of the program. They also work hard to complete any requests we have and make any customizations that are necessary for our store!

AVEA

May 30, 2025  on Shopify

The team has been very supportive on all my request, even able to do some personalization and customizations for us. All the people I spoke with (Hazel, Mila, Sienna, Chloe, Courtney) helped me promptly. Comparing to other tools we used, you get mostly the same for way less cost. I would really recommend this tool for early stage startups looking for something easy and fast to implement.

Sweet Pea's

May 29, 2025  on Shopify

If you are looking for the best experience for e-commerce at an amazing price point don't even hesitate. Sign up and get going! Sadly, they did not have the features I needed for the POS side of my business. At the time of this review I would need to pay their development team to import my existing customers' phone numbers, and when setting up POS redemptions, I cannot select an entire collection. Their developers could make this happen for an additional fee. I have too many products to enter to make this work for my POS, and I just don't want to simplify what we have been doing for three years for fear my customers will have a negative response. If you want a simple, easy-to-use system for the POS, this will also work beautifully! I really wish I could have made it work, but I am already too far into my loyalty program to change it now.

Shermay's Singapore Fine Food

May 29, 2025  on Shopify

BON Loyalty is a great and user-friendly app for managing points and rewards. The team behind BON Loyalty is dedicated, passionate and incredibly helpful. I was assisted by Hazel, who was exceptionally polite and friendly. She guided me through the setup process, including transferring customer data, and answered all my questions in detail with prompt responses. She also offered valuable advice tailored to my specific needs and requirements. Thanks to the team’s commitment and the app’s intuitive interface, setting up BON Loyalty was a smooth, fuss-free experience, and using it continues to be just as easy.

cardcrazy

May 28, 2025  on Shopify

Thanks to Hazel, managed to quickly sort out a customer rewards log in issue. Was very easy to deal with and super efficient.

Lisa&Co.

May 27, 2025  on Shopify

Mila was incredibly helpful in setting up the app exactly to my preferences. The interface is user-friendly and easy to customize. I’m excited to see how it helps bring customers back to our store!

Confections Lili

May 27, 2025  on Shopify

Great team ! Very efficient and we always get very fast response. The team is great to work with. Thanks !

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