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Customer reviews: BON Loyalty Program & Rewards

Develop by BON Loyalty

Reviews (1,861)

Overall rating
4.9

What Merchants Think

"BON Loyalty Rewards Referrals" has received overwhelmingly positive feedback from merchants. They appreciate the app's comprehensive features for managing loyalty programs and referrals, noting that the interface is user-friendly and easy to integrate. Merchants particularly emphasize the exceptional customer service provided, which significantly enhances their experience using the app. Many users have highlighted the app as a game-changer for their business operations.

Key Strengths

  • User-friendly and intuitive interface
  • Comprehensive feature set, including customization options
  • Exceptional customer service, particularly mentioning support representatives like Hazel, Cara, Mia, and Jean
  • Seamless integration with existing systems
  • Efficient setup and implementation process

Common Concerns

  • Complexities related to discount code management when transitioning loyalty points
  • Desire for more autonomous control over bulk importing user data
  • Occasional lack of certain advanced features compared to competitors

Final Thoughts

Overall, "BON Loyalty Rewards Referrals" is highly recommended by its users for creating and managing loyalty programs. Its standout customer support is a frequent highlight among reviews, making it a preferred option for businesses transitioning to or enhancing their loyalty strategies. While some concerns exist regarding specific features and integrations, the app's core strengths overwhelmingly contribute to positive experiences and outcomes for merchants.

FOX & WOLF

Dec 03, 2024  on Shopify

This app has been an absolute game-changer for our business! From the moment we integrated it, everything just worked seamlessly. Transitioning from our previous loyalty program was smooth, and we’ve already seen double the number of customers signing up and actively using it—impressive results in no time at all. The team behind the app has been a dream to work with. We requested a few customisations, like hiding the default icon and adding one to our header, as well as incorporating our own brand font, and they executed it all flawlessly. Their flexibility and attention to detail really stood out. Not only is the app feature-rich and user-friendly, but the level of support we’ve received has been exceptional. It’s rare to find a team so responsive and willing to go the extra mile. If you’re considering a loyalty program for your business, I couldn’t recommend this app more. It’s efficient, beautifully designed, and supported by an outstanding team. Honestly, there’s nothing to dislike—it's been a win all around!

LADY WONG

Dec 02, 2024  on Shopify

Suits all of our needs and is the most affordable option that could do so. Great price, great support, and more than enough features for us!

Nuwa

Dec 02, 2024  on Shopify

J'ai discuté avec Sophie, elle a été très réactive et a parfaitement répondu à mes questions !

Therasential

Dec 01, 2024  on Shopify

I like to compliment Hazel for being a fabulous person who has helped me resolved my App issues. She is very helpful and customer oriented person. She is one to go to if you need to sort things out, she knows her stuff.

ReddHill

Nov 29, 2024  on Shopify

Sophie was amazing. Highly rate her service. I don't know if I'll keep bon, but if I do it will be because of how helpful Sophie was.

Helena

Nov 29, 2024  on Shopify

I love the app. The team is amazing and always here to help, specially - Hazel, Sophie, Jean, Mia... I appreciate so much their effort!

toutoucan

Nov 28, 2024  on Shopify

I cannot recommend BON enough! The app is not only feature-rich and incredibly intuitive, but the customer support is absolutely fantastic. Whenever I had a question or needed help, their team went above and beyond to provide prompt, clear, and friendly assistance. It's rare to find such dedication to customer satisfaction, and BON has truly exceeded my expectations.

Dracolite

Nov 24, 2024  on Shopify

Service rapide et impeccable. Il s'adapte rapidement et tente de trouver une solution à tous les problèmes auxquels j'ai pu faire face. Ils ont très bien compris mes attentes et ont rapidement répondu à mes besoins. Étant une boutique avec plusieurs années de services sans cette application, nous avions beaucoup d'enjeux. Aucun problème le tout a été résolu et amélioré. Nous sommes bien heureux de faire des échanges avec vous.

Guru Makeup Emporium

Nov 21, 2024  on Shopify

Very pleased with this app and its capabilities. We have alot of different customer groups and needed to pay a nominal amount for some custom work to exclude some of our customer groups. If we wanted to spend a bit more down the line to cutomise it even further they really can do anything but our point was to keep costs back and soem of htese loyalty apps are very costly. As a small business adding a Loyalty app to offer discount to our customers is abig deal and could not spend a fortune on the functionality to do so. Its been a tricky set up all round with shopify, other apps as well as Bon to gt it to function but as is everything with our business but the Bon team have been amazing and patient with us! Dealt with Maxxie & Sophie alot who were both superstars. Highly recomend.

La Couleur du Vin

Nov 20, 2024  on Shopify

Service client réactif et qualitatif, application répondant parfaitement à notre besoin de fidélisation

My Store

Nov 18, 2024  on Shopify

Unbelievable customer servivce. Not once have i had to wait over 5 minutes for a reply. great app very useful, lots of things you can do with this

TopNotchDongs

Nov 15, 2024  on Shopify

Great customer support experience! I'm still testing the features but so far I like the point rewards system both client-facing and the backend for shop owners. Everything is very easy to setup and manage. 5/5!

Tinybeetsfood

Nov 15, 2024  on Shopify

I have only just installed the app, but hazel has done an amazing job helping me transfer over from my previous rewards program. help me customize my whole rewards page and gave me some great tips on what else I can do to make my program work even better!

Satopradhan

Nov 15, 2024  on Shopify

Bonloyalty is an excellent app for managing customer loyalty. I had concerns about the order limit and data import, but Hazel from the support team resolved them quickly and efficiently. Great support and a reliable app!

Mad Lilies

Nov 14, 2024  on Shopify

This is the first time we've implemented a loyalty scheme on our store, and I'm so glad we chose BON. In fairness, some of the other (more expensive) platforms may be longer established and, therefore, have more robust documentation to help complete newbies like me. But what BON might be lacking from a documentation point of view, they more than make up for with their excellent customer service. Cara has been especially helpful, making the whole process way less stressful than it might otherwise have been. When Cara hasn't been around, Sophie and Hazel have also been there to help answer my questions and point me in the right direction. No question is too silly and they have been great at helping me with the design customisations. In fact, it's a nice change to have people to chat with rather than just a mass of documentation to read and work out the answers for yourself. I would highly recommend BON to anyone looking to build a loyalty programme into their store.

SERRE

Nov 13, 2024  on Shopify

L'application est tres bien faite et facile a mettre en place. L'équipe de BON est très reactive et efficace, toujours prete à répondre aux questions et nous aider au maximum (mention speciale pour Hazel and Cara!)

Yiyi Beauty

Nov 13, 2024  on Shopify

BON has been given to my e commerce the tools i need to create a full loyalty program also referrals system. It works very fine, you can modify and translate everything, and if you need some extra help the support team will provide you an truly excellent support

JDPDC

Nov 13, 2024  on Shopify

I had an incredible experience using BON: Loyalty Rewards & Referrals with Mia’s help! The app is fantastic for managing rewards and referrals, and Mia made the entire process so easy and enjoyable. She was attentive, professional, and went above and beyond to make sure I got the most out of BON. Highly recommended—definitely a 5-star service!

My Store

Nov 12, 2024  on Shopify

if you're lucky to get hazel as your customer service rep ask away your questions she quick and thorough 5/5!

Diverzo Mode & Lifestyle

Nov 12, 2024  on Shopify

HAZEL IS AN ABSOLUTE 10! BIG THUMBS UP FOR THE GREAT SUPPORT!!! AFTER THAT JEAN CAME AROUND AND IS A BIG THUMBS UP AS WELL!!! THIS IS HOW SUPPORT SHOULD WORK ALL THE TIME! THANKS AND KEEP IT UP!!!

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