Customer service is awsome, actually Cara from Customer Service! The program is wonderful I check out at least 20 different and this one has it all! You will not regret it, I think this one is the best there is!

Pretty straightforward to set up. I ended up having to go for a paid plan because it had far more customisable options. The queries I had setting it up were dealt with very quickly and professionally. I would recommend and hopefully it will be a successful reward and loyalty app for my store.

I really love the app so far but mostly the help and support from Hazel, she has been dedicated to help me from A to Z for a smooth and easy integration. I am really happy with the app features and exceptional support.

Maxxie and the team have been helpful and efficient throughout our journey with the program. They have assisted with implementing customised features and are quick to provide solutions. Thank you for always taking the time to provide considered and thoughtful replies to our questions!

We have been using the BON Loyalty rewards app for some time now and are absolutely delighted! Setting up the app was child's play and the dashboard is very clearly laid out. We particularly like the fact that the layout can be customised, which allows us to adapt the app perfectly to our needs. One outstanding feature is the support for multiple languages. As we have an international target group, this was a crucial point for us. All texts can be easily translated, which makes it extremely easy to use for our customers worldwide. The integrations are also worth mentioning. The integration of our customer review app was easy to install and works perfectly. We were always able to rely on the quick and helpful support of the support and development team for various adjustments and clarifications, especially from Hazel, who gave us great support with a lot of patience and commitment. Many thanks at this point for the great service! All in all, we can highly recommend BON Loyalty. A top app with outstanding support and great features for internationally active companies.

The minimum stars I give is 3. We tried this for a month. Customers earned 2700 points which could be a lot or a little. Its $2700 worth of points that could have been redeemed and nobody did it. $2700 worth of free stuff that we tried to give away and nobody did it. Besides the points that I redeemed in testing we had 1 customer that seemed to understand the app. Just 1. I see that there are people using it and if that is the case I am happy that its working for some people. Most of my customers are men. I think this may work better for female customers that are more driven by rewards programs that seem to come with clothing and shoes. DSW comes to mind. We invested a mountain of time into this app and it overall was a disaster. We don't feel like nobody spent more for rewards. Customers found it so hard to use that it wasn't worth the effort for them. Nice people at the app though.

Great app with a great team behind it. Extra requests are also dealt with very quickly. The support is great and fast. A clear recommendation.

We are new to BON loyalty, but the experience with BON, Cara and her team has been nothing short of OUTSTANDING. We look forward to this program improving our customer experience and retention!

Features and functionality are fantastic. Integration both in-store (POS) and online are seamless and customizable. Pricing is very reasonable and customer support is some of the best I've encountered for a Shopify app partner. The difference between BON Loyalty and our previous rewards program is night and day. 5/5, definitely recommend!

The customer support is really great. Maxxie is extremely friendly and puts her heart and soul into helping her customers!

L'application fait exactement ce qu'elle promet, à un prix très abordable. Mention spéciale au service client très facilitant, notamment Hazel, Courtney et Mia !

El servicio de soporte es muy rápido y eficiente. Especialmente Kaylinn estuvo muy dispuesta a resolver nuestras incidencias! Recomendable 100%!

Toujours réponse à nos questions, le programme est facile à utiliser pour nous et pour les clients en ligne. Merci à Mia pour son aide avec la navigation de l'application.

Great app with an intuitive interface and smooth performance! Huge thanks to Courtney for her amazing support—super helpful and professional!

I had an extremely disappointing experience with BON's review app. I initially signed up to test their service but quickly realized it was not suitable for my business. Unfortunately, their ridiculously short 3-day trial was not enough time to properly evaluate the app, and I mistakenly overlooked the trial expiration. The moment the trial ended, I was automatically charged, without any clear refund policy in place. When I reached out to BON's support team to explain the situation and request a refund, they flat-out refused—even though I never actually used the service beyond the trial. Instead of showing any understanding or flexibility, they just gave me a copy-paste explanation about Shopify handling charges and pushed a "special offer" as if I was still interested in using their app. This is a terrible way to treat customers, especially for an app that should be building trust and credibility. A good company would stand by their service and offer a refund if a customer finds the product unsuitable. Instead, BON chooses to trap users with a barely-there trial period and then refuses to accommodate reasonable refund requests. If you're considering this app, beware of their predatory billing practices. There are plenty of better review apps out there with fairer policies and better customer service. Stay away unless you want to risk being charged for something you don’t want! ❌

Support has been great - I turned on before my customers were imported which maxed out my account. They quickly reset my account due to the migration of customers. Cara was great! I needed a few more days in my trial to be able to check out the features longer.

１年ほど使っています。導入当時からバグや不具合でトラブルが多かったのですが、他に似たようなアプリがないため導入しました。 1年経っても運営に致命的な不具合などが続いています。 一度導入すると移行なども容易ではないので、おすすめしません。 ・ランク別の顧客セグメントはshopify側に反映されないため、その内容を毎月レポートで送ってくれるというが、リマインドしなければ送ってこない ・送ってくるデータの形式も違うことがあるし、ランクが間違っていることもあり、毎回手動で確認している ・shopify退会済みで個人情報を削除した顧客(ダミーアドレスになっている)がデータが紛れている ・shopifyで個人データ削除ずみのはずなのにポイントメールを送ってる

I am very happy with the Bon Loyalty program! The system is not only user-friendly and efficient, but the customer support is also outstanding. A special thanks to Hazel, who quickly responded to my issues and provided professional assistance. The fast and friendly communication made me trust this program even more. I highly recommend it to anyone looking for a high-quality loyalty program with exceptional customer service! ✨

Cara was so helpful in helping me update my settings. They have simple instructions and prewritten questions to make setting up things so fast, I really appreciate it! I also like that you can customize the emails customers get when they earn rewards, so it fits with your brand's style and voice. The interface is easy to use and I would recommend it to anyone getting their loyalty rewards set up.

The setup so far is very simple and intuitive, I would have liked some additional features that I requested (for example the ability to get different points depending on the review with photos/videos, or a more complete analytics tab). Kudos to Hazel and the rest of the team for the punctuality in the responses!