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Yotpo Loyalty Rewards Referral

Develop by Yotpo - L&R

$199-$799

/ Month
Free plan available

Loyalty, Referrals & Rewards by Yotpo (formerly Swell)

Detailed analytics
No-code customization
Agile loyalty platform
Out-of-the-box campaigns
Vip tiers system
Tiered loyalty program

About Yotpo Loyalty Rewards Referral

Launched Jul 27, 2015

Categories

Built by Yotpo - L&R

Email :

[email protected]

Address

400 Lafayette St, Yotpo Ltd, New York, NY, 10003, US

Website Privacy policy FAQ
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Introduction Video

Description

Build a customizable, retention-driving loyalty program that offers more than just rewards.

Yotpo Loyalty, Rewards & Referrals simplifies customer loyalty and retention. Our agile loyalty platform empowers you to launch quickly and iterate endlessly, no dev needed. Customers can earn and redeem points with our 20+ out-of-the-box campaigns ultimately driving repeat purchases, increasing LTV and boosting engagement. With our detailed loyalty and referral program analytics, understand consumer behavior and make decisions that catalyze customer retention and create lasting brand loyalty.

Yotpo Loyalty, Rewards & Referrals simplifies customer loyalty and retention. Our agile loyalty platform empowers you to launch quickly and iterate endlessly, no dev needed. Customers can earn and redeem points with our 20+ out-of-the-box campaigns ultimately driving repeat purchases, increasing LTV and boosting engagement. With our detailed loyalty and referral program analytics, understand consumer behavior and make decisions that catalyze customer retention and create lasting brand loyalty. more
  • Monitor and evaluate your loyalty and referral program ROI, AOV, LTV, and more.
  • Customize, launch, and manage your loyalty and rewards program with no code.
  • Motivate repeat purchases and engagement with diverse rewards and VIP tiers.
  • Deploy a tiered program based on points, spend, purchases, or referrals.
  • Our products work together to create a loyalty experience, not just a program.

Pros

  • Simplifies customer loyalty and retention
  • No development needed to launch and manage the program
  • Customers can earn and redeem points through 20+ out-of-the-box campaigns
  • Detailed analytics for understanding consumer behavior and decisions
  • Ability to monitor and evaluate ROI, AOV, LTV, and more
  • Customizable, with no coding required
  • Motivates repeat purchases and engagement with diverse rewards and VIP tiers
  • Tiered program deployment based on points, spend, purchases, or referrals
  • Creates a cohesive loyalty experience, not just a program

Cons

  • Negative impact after switching from another loyalty app (as reported in one review)
  • Higher cost compared to competing solutions (as noted in one review)
  • Some users may experience a loss of engagement from existing users after switching (as noted in one review)

Top Helpful Reviews

Tata Harper Skincare

May 01, 2025  on Shopify

Klaus, thank you so much for your help! You did an amazing job explaining everything I needed to know and really supported me in understanding how to update customer loyalty points. I truly appreciate your guidance. Thank you again for being such a great support!

Sol Soils

Apr 26, 2025  on Shopify

I just got started for my small business with Loyalty & Rewards, Email & SMS, and Reviews & UGC. The ecosystem all together is more expensive than some of the competitors I was looking at, but no one else includes all the functionality and seamless integration as far as I can tell. This seems like a big win for our team and for our customers. I'm excited to get going and start to unlock a lot of this functionality over time.

UTKilts

Apr 22, 2025  on Shopify

Disappointed with Yotpo Loyalty and Reviews. Basic features like percentage-based discounts — which are essential for how we run our business — are locked behind their most expensive plan. It feels like they charge premium prices for bare minimum functionality. Definitely not worth the cost for what you get.

VapeMall

Apr 22, 2025  on Shopify

Horrible experience. The company keeps charging my credit card even after i un installed the app. I reached out to them after I un installed the app and to not charge my credit card but they still kept doing it and told me that under the contract they were able to do it as both parties need to say in writing 30 days before to cancel. I was on a enterprise custom plan and was paying a hefty amount as well. And on top of this the real issue is that they automatically renewed the contract for another year with even notifying me first. When i asked them that I was not informed about the continuation of the contract they said and i quote "a. Make sure our clients' shoppers' experience is seamless and uninterrupted. b. Plan our budget and roadmap according to our annual agreements. We are making sure we foresee partnerships year over year and plan accordingly. " this is a company that does not care anything about their customers and have sneaky ways to empty out your pockets. Think twice before installing this app.

Koffee Kult

Apr 17, 2025  on Shopify

We use to use Swell and they were purchased by Yotpo. Yotpo customer service only can get be assessed by email using a ticket system that takes about a day to get an answer. When they have an issue there is no answer for such as why does this customer not have an awards account. We have been a customer of theirs for years and on the Shopify platform for 10 years.

MegaFood

Apr 16, 2025  on Shopify

I had the pleasure of being assisted in Yotpo with Alsher C, who went above and beyond to troubleshoot an issue one of our customers was experiencing with her account. Alsher quickly resolved the issue and offered stellar customer service of which I am deeply grateful! Kudos for a job well done in such a timely manner!

Candle Delirium

Apr 11, 2025  on Shopify

Absolutely the worst customer service. You cannot get passed the AI chat. Paid for a pro plan. A hiccup happened which reverted my plan to “free”. Tried to contact customer service to get them to dix it, but AI won’t let me talk to a live person cause my plan is “free”…

Tribal® Fashion

Apr 09, 2025  on Shopify

Support was amazing. I had. agent called Stephanie. They answered every question with patience and solid knowledge. i am very happy with the support i received. Well done!

The Frye Company

Apr 03, 2025  on Shopify

Maritel S. was great! Thank you so much for your help! You were clear, efficient, and got everything sorted quickly. I truly appreciate your assistance.

Fresh Roasted Coffee

Mar 26, 2025  on Shopify

Maritel S. was extremely helpful at finding a solution for me. It was not a complicated problem, but I appreciated how fast she figured out what was going on and directed me on how to complete my task. Thanks so much!

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