Our lead person went away on holiday just after we signed up. Maybe we might not get the handoff done as we hoped. We were pleasantly surprised to find that the next person, Reya, was just as nice and amazing at her job. She completed the setup ahead of time, and even though we have glitches with Shopify, the Loyalty Lion portion looks and works amazingly. Thank you to the whole team.

We onboarded with LoyaltyLion about 8 months ago and have had a great experience with their team thus far. Our customer success manager, Hannah Cook, has been incredibly helpful and eager to guide us towards hitting our KPIs with her extensive knowledge of the program's features.

This app it's honestly the best! From start to finish you are supported by a designated onboarding manager, ours was Reya and she was great at helping us set up. The process is seamless, we were initially worried at how we were going to move all of our data from our original loyalty app to LoyaltyLion but it was easy! Well...Reya did it! As well as Reya, there a few guys from design who helped us build our custom page and they had loads of options, styles & other brand examples to choose from. Now we are up and running we are delighted with the way it looks and functions.

Incredibly easy onboarding process thanks to Reya! Really looking forward to seeing how our repeat customer rates increase and how much our customers will love this loyalty program. I've tried multiple other loyalty program apps over the past few years and Loyalty Lion are clearly the best in the space, the most knowledgable and really care about new features & helping their customers generate more revenue.

We recently integrated LoyaltyLion to launch our Rewards & Referrals program, and the onboarding experience was made seamless thanks to Freya’s outstanding support. From day one, Freya was incredibly helpful—guiding us through setup, answering all of our questions promptly, and offering clear explanations tailored to our business needs. She not only made sure we understood the platform’s features but also shared best practices to help us maximize engagement and retention.

Loyalty Lion made our transition from our previous loyalty app provider incredibly smooth. From onboarding to setup, the entire process was seamless and well-organized, with a series of helpful orientation calls to guide us through each step. A special shoutout to Sammy, who was extremely responsive and supportive—especially when it came to implementing the custom features we needed. The migration was impressively quick, with no disruptions to our customers, who didn’t notice any changes on their end. We were able to successfully launch our new loyalty program within just a month. Truly impressed with the level of service and professionalism from the Loyalty Lion team!

We moved from Smile over a year ago and it was the best decision we've made. The team @ LL is incredibly helpful, kind and they keep you informed. I highly encourage you to schedule a demo.

Really great experience working with the loyalty lion team, particularly Sammy with the onboarding process! Made everything super easy, explained everything really well and made it a seamless process integrating the platform onto our Shopify store. Great support throughout, they really listened to what we wanted and made it a really quick easy process. Highly recommend to anyone considering using Loyalty lion!

I strongly advise against using LoyaltyLion. The onboarding process was a nightmare — confusing, time-consuming, and ultimately incomplete. Despite never fully using the platform, I was charged right away. What they promised in terms of design and user experience was nowhere near what they delivered. The interface was clunky, outdated, and frankly not something I felt comfortable exposing to my customers. To make things worse, their team was aggressive and inflexible. Even after I expressed my dissatisfaction, they insisted I pay for 12 months upfront. It felt like they cared more about locking in revenue than actually helping merchants succeed. I’m writing this to help other store owners avoid the same costly and frustrating mistake. Save yourself the time, money, and stress.

Smooth and easy migration! Freya helped us out by answer all my questions, even the most tedious ones.