Our onboarding manager, Reya, was fantastic—she went above and beyond to help us navigate complex questions and customize our loyalty program. Thanks to her support, we were able to create a truly unique and personalized experience for our customers.

The onboarding process is smooth and intuitive, with Loyalty Lion doing a lot of the heavy lifting and background work for us. There was only one feature that wasn't totally clear and that was the 'rolling' approach to spend calculations, but we have managed to find a way to work around this. Reya was very helpful throughout the whole onboarding process and the team are very quick to action any changes or requests. We went live yesterday and are already seeing really positive engagement and response from the programme!

Have had a great experience with Loyalty Lion and our CSM Hannah, who has been great at answering any queries we have as well as constantly helping us to optimise our loyalty programme. Our only areas for improvement are around the reporting and analytics side of things but after seeing the product roadmap, we are excited for things to come!

Reya and the entire LoyaltyLion team have been an absolute joy to work with. We are so happy with how this app and platform is working for us and we can't wait to watch our program grow!

Our experience with LoyaltyLion has been fantastic. Reya was great and always on hand with any questions we had. She was incredibly helpful during onboarding, making the whole process easy to set up from start to finish.

We’ve had one of the best onboarding experiences ever thanks to LoyaltyLion! We were on a tight two-week deadline to get fully up and running, and not only did the LoyaltyLion team rise to the challenge—they exceeded every expectation. Our onboarding specialist, Jason, was absolutely incredible! He guided us through every step with such clarity and efficiency that the entire transition was seamless! Even with platforms that take a full month to onboard, we’ve had headaches in the past—but not with LoyaltyLion! Even rushed, the process was smooth, supportive, and completely free of hiccups. We felt confident from day one that we were in the right hands to get this done under such a tight schedule. Now that we’re live, our loyalty program is running beautifully. It’s easier for our customers to use and far more intuitive on the back end for our team, too. We’re so happy to be using a platform that’s not only powerful and has so many great features, but also backed by such excellent support. Jason, and the other members of the Support team that we’ve been able to work with have all been so friendly, helpful, knowledgable, and quick to answer any questions we have and offer suggestions to make our program even better. We’re already seeing the benefits one week in, and are excited to keep building on this foundation to improve our customer journey, deepen brand loyalty, and raise our average order value! We're so happy that we made the switch over to LoyaltyLion, and only wish that we would have done it sooner!

We've recently relaunched the program and the support we received was excellent. Responses were timely and a few issues we experienced were solved very quickly. Sathiya was super quick and efficient at supporting us in the process :)

Es zwar sehr schön und hilft wirklich aber wieso direkt 199 USD ?, es gibt kleinunternehmen die wachsen möchten und nihct auf einmal 199 zahlen können. - 3 Konto Modelle wären anziehender : 25 USD - 50 USD und 199 USD wäre noch Okay aber nicht gleich Geldgier mit 199 USD ?

Fantastic service and excellent speed getting us up to speed and integrated. Completely effortless! Sam - Michael Stewart Menswear

Have been using Loyalty Lion for about 2 years and have been very happy with the program. Hannah has been great with answering any queries we have and how we can best use the program to get the best results for our brand. The online chat as well is great and does get back to me quite quickly. Easy to use and also so helpful during our migration, both Hannah and the team.

We can’t say enough amazing things about Reya! From the very start, she brought such incredible energy to our onboarding process, making what could have been a complex setup across our three sites feel seamless. Despite the time difference between the UK and LA, she was always available, responsive, and willing to help whenever we needed her. No matter the hour, Reya showed up with a positive attitude and a genuine commitment to making sure everything ran smoothly. Her constant communication, patience, and expertise made all the difference. She truly went above and beyond for us, and we’re so grateful for her dedication. If you get the chance to work with Reya, consider yourself lucky—she’s simply the best!

Das Tool hilft bei der Verwaltung von Treueprogrammen und ist sehr intuitiv zu bedienen. Neue Stufen und Belohnungen können einfach eingerichtet und bearbeitet werden. Darüber hinaus ist es eine große Hilfe, dass man die Churn- und Winback-Segmente nicht selbst selektieren muss, da LoyaltyLion hier bereits viel Arbeit für einen erledigt. Auch unser Kundensupport, Hannah Yaffe, ist sehr professionell und hilfsbereit bei allen Problemen.

We have enjoyed working with Loyalty Lion and the ROI we have already seen on this project. Our customers online & in-store are loving this campaign and we look forward to watching it grow. We're always looking for ways to nurture our customers & LL has made this so easy.

We've been using LoyaltyLion for a while now and recently went through another round of onboarding support — their customer service continues to be top-notch! The team was incredibly helpful, responsive, and patient in walking us through setup and strategy. It's clear they genuinely care about helping brands succeed. If you're looking to build a strong loyalty program on Shopify, LoyaltyLion is a solid choice with fantastic support to back it up. Highly recommend!

Our experience with LoyaltyLion has been great! Sammy and Jason were incredibly helpful during onboarding, making the process positive and efficient. The platform's features are robust and have allowed us to maximize the value of the new program and see the positive results quickly. Their team is impressively quick to action, ensuring we had everything we needed for a smooth and successful launch. We’re excited to continue using LoyaltyLion and highly recommend them to anyone looking for a reliable and responsive partner!

Five stars! Reya was super helpful in setting up our program. She was quick to respond and very knowledgable. Highly recommend.

Had a fantastic onboarding call with Libby from the team and very much looking forward to using Loyalty Lion to maximise our brand and new website this year!

My onboarding experience with LoyaltyLion has been amazing. Reya held my hand throughout the product - such a wealth of knowledge. Thanks to her and the Loyalty Lion team, our Rewards program looks beautiful and is already generating buzz and revenue. We couldn't be more pleased!

Recently signed up to the paid version after using the free basic packaging for over 12 months. Reya helped set everything up & responds instantly to any questions I have. Managed to go live within 24 hours. Great Service. Would definitely recommend.

LoyaltyLion has been a game-changer for our CBD & supplement brand, Provacan, providing exceptional client support and advanced customisation options for a seamless loyalty experience. From initial conversations to onboarding and post-launch support with Lewis and Reya, their team went above and beyond to ensure we maximised the program’s value. Migration from our previous provider was smooth, integrations with tools like Yotpo, Recharge, and Klaviyo were hassle-free, and we received valuable insights and guidance on structuring points and rewards. The ability to offer loyalty tiers based on lifetime value, including subscriber status, has significantly enhanced our customer engagement. While some design limitations exist, and certain features require refinements, LoyaltyLion’s continuous improvements and commitment to client feedback make it an outstanding choice for a truly custom and high-performing loyalty program.