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Customer reviews: LoyaltyLion Rewards & Referral

Develop by LoyaltyLion
<h3>What Merchants Think</h3> <p> LoyaltyLion Rewards &amp; Referral is generally well-received by merchants who appreciate its intuitive user interface, robust features, and the ability to significantly boost customer engagement and retention. The onboarding process receives frequent praise for being smooth and informative, with supportive staff guiding merchants every step of the way. The application is often recommended for its comprehensive features and helpful customer service, which seems to enhance the user experience significantly. </p> <h3>Key Strengths</h3> <ul> <li>Exceptional customer service and support during onboarding and setup phases.</li> <li>User-friendly interface that enables straightforward navigation and usage.</li> <li>Seamless integration with Shopify and other eCommerce platforms.</li> <li>Strong customization options for rewards and redemption offers.</li> <li>Positive impact on customer engagement and loyalty.</li> <li>Effective without frequent discounts, leveraging points and rewards.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Lack of after-hours technical support for immediate troubleshooting.</li> <li>Limited customization for detailed user-specific needs and questions.</li> <li>High pricing for premium features, with some users perceiving it as overpriced.</li> <li>Issues with scheduling campaigns and FAQ customizations.</li> <li>Complicated cancellation process reported by a few users.</li> </ul> <h3>Final Thoughts</h3> <p> Overall, LoyaltyLion Rewards &amp; Referral is a powerful tool for any business looking to enhance customer loyalty and engagement, with an efficient and supportive implementation process. However, potential users should be aware of some limitations, especially regarding pricing and customer service availability outside regular business hours. Despite these concerns, the app continues to be highly recommended by users for its strong feature set and beneficial impact on business. </p>

Reviews (647)

Overall rating
4.7

What Merchants Think

LoyaltyLion Rewards & Referral is generally well-received by merchants who appreciate its intuitive user interface, robust features, and the ability to significantly boost customer engagement and retention. The onboarding process receives frequent praise for being smooth and informative, with supportive staff guiding merchants every step of the way. The application is often recommended for its comprehensive features and helpful customer service, which seems to enhance the user experience significantly.

Key Strengths

  • Exceptional customer service and support during onboarding and setup phases.
  • User-friendly interface that enables straightforward navigation and usage.
  • Seamless integration with Shopify and other eCommerce platforms.
  • Strong customization options for rewards and redemption offers.
  • Positive impact on customer engagement and loyalty.
  • Effective without frequent discounts, leveraging points and rewards.

Common Concerns

  • Lack of after-hours technical support for immediate troubleshooting.
  • Limited customization for detailed user-specific needs and questions.
  • High pricing for premium features, with some users perceiving it as overpriced.
  • Issues with scheduling campaigns and FAQ customizations.
  • Complicated cancellation process reported by a few users.

Final Thoughts

Overall, LoyaltyLion Rewards & Referral is a powerful tool for any business looking to enhance customer loyalty and engagement, with an efficient and supportive implementation process. However, potential users should be aware of some limitations, especially regarding pricing and customer service availability outside regular business hours. Despite these concerns, the app continues to be highly recommended by users for its strong feature set and beneficial impact on business.

Mod + Jo

Mar 27, 2025  on Shopify

We have enjoyed working with Loyalty Lion and the ROI we have already seen on this project. Our customers online & in-store are loving this campaign and we look forward to watching it grow. We're always looking for ways to nurture our customers & LL has made this so easy.

LOLA

Mar 19, 2025  on Shopify

Our experience with LoyaltyLion has been great! Sammy and Jason were incredibly helpful during onboarding, making the process positive and efficient. The platform's features are robust and have allowed us to maximize the value of the new program and see the positive results quickly. Their team is impressively quick to action, ensuring we had everything we needed for a smooth and successful launch. We’re excited to continue using LoyaltyLion and highly recommend them to anyone looking for a reliable and responsive partner!

Pet Popcorn

Mar 12, 2025  on Shopify

Five stars! Reya was super helpful in setting up our program. She was quick to respond and very knowledgable. Highly recommend.

The Curators

Mar 03, 2025  on Shopify

Had a fantastic onboarding call with Libby from the team and very much looking forward to using Loyalty Lion to maximise our brand and new website this year!

ecoslay

Feb 21, 2025  on Shopify

My onboarding experience with LoyaltyLion has been amazing. Reya held my hand throughout the product - such a wealth of knowledge. Thanks to her and the Loyalty Lion team, our Rewards program looks beautiful and is already generating buzz and revenue. We couldn't be more pleased!

Molarclean

Feb 21, 2025  on Shopify

Recently signed up to the paid version after using the free basic packaging for over 12 months. Reya helped set everything up & responds instantly to any questions I have. Managed to go live within 24 hours. Great Service. Would definitely recommend.

PROVACAN

Feb 17, 2025  on Shopify

LoyaltyLion has been a game-changer for our CBD & supplement brand, Provacan, providing exceptional client support and advanced customisation options for a seamless loyalty experience. From initial conversations to onboarding and post-launch support with Lewis and Reya, their team went above and beyond to ensure we maximised the program’s value. Migration from our previous provider was smooth, integrations with tools like Yotpo, Recharge, and Klaviyo were hassle-free, and we received valuable insights and guidance on structuring points and rewards. The ability to offer loyalty tiers based on lifetime value, including subscriber status, has significantly enhanced our customer engagement. While some design limitations exist, and certain features require refinements, LoyaltyLion’s continuous improvements and commitment to client feedback make it an outstanding choice for a truly custom and high-performing loyalty program.

VEGDOG AT

Feb 12, 2025  on Shopify

We are very happy with the program and our onboarding contact Sammy was so great. He always answered quickly and clear! The tool is very easy to handle. It is fantastic to work with a tool where you can do adjustments on your own. Love it! We are excited to see the results!

Trick Or Treat Studios

Jan 31, 2025  on Shopify

LoyaltyLion was great to work with and helped us get our pages looking great. Very pleased with the system and we've had a lot of positive reactions from our customers.

Freespirit Recreation

Jan 19, 2025  on Shopify

Great so far from setup to implementation. Detailed process to get aligned and onboarded. Lots of info and things to have in place to make LL work with your store but their team takes care of everything aside from any internal decisions you have to make for your specific use-case. Freya was stellar in all ways and helpful at every stage.

Skin Cupid

Jan 11, 2025  on Shopify

We’ve been using Loyalty Lion for almost a year now, and we’ve noticed a significant increase in customer engagement thanks to the Rewards Program. The platform is easy to use and quite straightforward. A special mention goes to Jason, who was an absolute star during the implementation process. He was incredibly helpful, always available to assist, and made the entire process seamless and efficient. The support team has also been fantastic—always responsive and quick to help. Our only feedback is that we haven’t had our quarterly reviews as our Success Manager left the company, and we haven’t been contacted regarding a new assignment. Additionally, we would love to see more customization options and the ability to edit the FAQs again. Overall, we’re very happy with Loyalty Lion and the positive impact it has had on our business.

Apollo Scooters Canada

Dec 23, 2024  on Shopify

great! had a little issue automating some features with our CRM but Reya stepped in right away to help and everything is running smoothly now :)

Apollo Scooters

Dec 23, 2024  on Shopify

Great onboarding experience and integration with Shopify! We would love to see more customization in the future, but overall we're happy with this platform.

L’OYÉ Cosmetics

Dec 23, 2024  on Shopify

Reya has been incredibly helpful in setting up the loyalty platform. Nothing was too much for her! I am extremely satisfied with both the service and the platform.

Toco Swim

Nov 26, 2024  on Shopify

Really pleased with the support and implementation process of this app. Libby was always so quick to respond, and if there was ever an issue/changes I needed making to our Loyalty programme landing page, she was on top of it - SO efficient. This is what customer service should always look like. Thanks Libby! In regard to the app itself, we've found it a really fun way to engage with our most loyal customers on a different level - allowing us to give back to them in a non-monetary way. We've also factored 'double points' days into sales events which we hope will result in a higher conversion for our Loyalty club members. Overall, happy so far!

Haute Hijab

Nov 24, 2024  on Shopify

I worked with Duraan for some help I needed before launching the program and he was efficient, knowledgeable and helpful. I appreciate the reliability of the program and the LL team.

LADYBUGLASHES

Nov 24, 2024  on Shopify

Love it! Customer services is spot on. Helped me merge my loyalty points from 1 loyalty scheme to another. Always available on email if needed but easy to use.

Superstellar

Nov 24, 2024  on Shopify

Love Loyaltylion. Not only the software does an excellent job but the customer service is outstanding. They are pro-active and are always thinking ahead about how we can improve our loyalty program. I can absolutely recommend them.

Boathouse

Nov 21, 2024  on Shopify

I couldn't be happier with this loyalty points program! Setting it up was a breeze, and the onboarding process was seamless, with clear instructions and great support to get started. The platform is incredibly user-friendly, making it easy to navigate both for me and my customers. What truly stands out are the numerous options for earning and redeeming points, which keep customers engaged and excited. It’s clear that this program was designed with the customer in mind, making loyalty rewards a delightful experience. Highly recommend for anyone looking to build stronger relationships with their customers!"

Art of Skincare

Nov 20, 2024  on Shopify

The program works great and works just as described. It has tons of options to give your customers exactly what they want to redeem rewards and boost engagement. Special Shout out to our onboarding specialist Reya, she rocks! Always willing to help and make sure things turn out the way we wanted. I am very fortunate to have worked with her on this project. I would recommend Loyalty Lion to anyone looking for a solid and robust rewards platform. -Ty Art of Skincare

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