We've been so impressed with LoyaltyLion and what it's done for our customer retention. The onboarding process was incredibly smooth, thanks to a dedicated team and Libby our onboarding manager that made setup a easy and helped us get everything right from the start. The best part is how seamlessly it connects with the other tools we use every day, like Klaviyo and Recharge. We were able to create a loyalty program that feels like part of our brand.

We’re in our thirteenth year of business and the idea of bolting a loyalty program onto a busy Shopify store felt risky. Reya jumped in and proved we had nothing to worry about. She was patient through multiple delays in our go-live date. She updated the rewards-page code so it worked on both our current theme and the new one we’re building, slipped in the referral block, and cleaned up the tier table for mobile. When we switched from points to spend-based tiers, she reset the thresholds, and pointed me in the right direction for Shopify Functions to apply free shipping and discounts automatically. She handled large CSV imports, double-checked our program, and answered my morning emails before lunch. If anything needed adjustments, she had it updated the same day. Reya made our LoyaltyLion launch simple. Reya felt like part of our team from start to finish and her help was worth every penny.

We have been Loyalty Lion members for several years and love the platform. Easy to use. Effective for customer retention and increasing the LTV of customers. And, on top of how good the platform is, the Loyalty Lion customer service team is outstanding - quick to respond and always gets me the answers I need to keep moving forward.

Our lead person went away on holiday just after we signed up. Maybe we might not get the handoff done as we hoped. We were pleasantly surprised to find that the next person, Reya, was just as nice and amazing at her job. She completed the setup ahead of time, and even though we have glitches with Shopify, the Loyalty Lion portion looks and works amazingly. Thank you to the whole team.

We onboarded with LoyaltyLion about 8 months ago and have had a great experience with their team thus far. Our customer success manager, Hannah Cook, has been incredibly helpful and eager to guide us towards hitting our KPIs with her extensive knowledge of the program's features.

This app it's honestly the best! From start to finish you are supported by a designated onboarding manager, ours was Reya and she was great at helping us set up. The process is seamless, we were initially worried at how we were going to move all of our data from our original loyalty app to LoyaltyLion but it was easy! Well...Reya did it! As well as Reya, there a few guys from design who helped us build our custom page and they had loads of options, styles & other brand examples to choose from. Now we are up and running we are delighted with the way it looks and functions.

Incredibly easy onboarding process thanks to Reya! Really looking forward to seeing how our repeat customer rates increase and how much our customers will love this loyalty program. I've tried multiple other loyalty program apps over the past few years and Loyalty Lion are clearly the best in the space, the most knowledgable and really care about new features & helping their customers generate more revenue.

We recently integrated LoyaltyLion to launch our Rewards & Referrals program, and the onboarding experience was made seamless thanks to Freya’s outstanding support. From day one, Freya was incredibly helpful—guiding us through setup, answering all of our questions promptly, and offering clear explanations tailored to our business needs. She not only made sure we understood the platform’s features but also shared best practices to help us maximize engagement and retention.

Solid program, no issues after our transition.

Loyalty Lion made our transition from our previous loyalty app provider incredibly smooth. From onboarding to setup, the entire process was seamless and well-organized, with a series of helpful orientation calls to guide us through each step. A special shoutout to Sammy, who was extremely responsive and supportive—especially when it came to implementing the custom features we needed. The migration was impressively quick, with no disruptions to our customers, who didn’t notice any changes on their end. We were able to successfully launch our new loyalty program within just a month. Truly impressed with the level of service and professionalism from the Loyalty Lion team!

We moved from Smile over a year ago and it was the best decision we've made. The team @ LL is incredibly helpful, kind and they keep you informed. I highly encourage you to schedule a demo.

Really great experience working with the loyalty lion team, particularly Sammy with the onboarding process! Made everything super easy, explained everything really well and made it a seamless process integrating the platform onto our Shopify store. Great support throughout, they really listened to what we wanted and made it a really quick easy process. Highly recommend to anyone considering using Loyalty lion!

Smooth and easy migration! Freya helped us out by answer all my questions, even the most tedious ones.

Our onboarding manager, Reya, was fantastic—she went above and beyond to help us navigate complex questions and customize our loyalty program. Thanks to her support, we were able to create a truly unique and personalized experience for our customers.

Reya and the entire LoyaltyLion team have been an absolute joy to work with. We are so happy with how this app and platform is working for us and we can't wait to watch our program grow!

Our experience with LoyaltyLion has been fantastic. Reya was great and always on hand with any questions we had. She was incredibly helpful during onboarding, making the whole process easy to set up from start to finish.

We’ve had one of the best onboarding experiences ever thanks to LoyaltyLion! We were on a tight two-week deadline to get fully up and running, and not only did the LoyaltyLion team rise to the challenge—they exceeded every expectation. Our onboarding specialist, Jason, was absolutely incredible! He guided us through every step with such clarity and efficiency that the entire transition was seamless! Even with platforms that take a full month to onboard, we’ve had headaches in the past—but not with LoyaltyLion! Even rushed, the process was smooth, supportive, and completely free of hiccups. We felt confident from day one that we were in the right hands to get this done under such a tight schedule. Now that we’re live, our loyalty program is running beautifully. It’s easier for our customers to use and far more intuitive on the back end for our team, too. We’re so happy to be using a platform that’s not only powerful and has so many great features, but also backed by such excellent support. Jason, and the other members of the Support team that we’ve been able to work with have all been so friendly, helpful, knowledgable, and quick to answer any questions we have and offer suggestions to make our program even better. We’re already seeing the benefits one week in, and are excited to keep building on this foundation to improve our customer journey, deepen brand loyalty, and raise our average order value! We're so happy that we made the switch over to LoyaltyLion, and only wish that we would have done it sooner!

We've recently relaunched the program and the support we received was excellent. Responses were timely and a few issues we experienced were solved very quickly. Sathiya was super quick and efficient at supporting us in the process :)

Fantastic service and excellent speed getting us up to speed and integrated. Completely effortless! Sam - Michael Stewart Menswear

Have been using Loyalty Lion for about 2 years and have been very happy with the program. Hannah has been great with answering any queries we have and how we can best use the program to get the best results for our brand. The online chat as well is great and does get back to me quite quickly. Easy to use and also so helpful during our migration, both Hannah and the team.