Reviews: LoyaltyLion Rewards & Referral

Customer reviews: LoyaltyLion Rewards & Referral

Reviews (637)

Overall rating

4.7

5

67
4

6
3
2
1

4

What Merchants Think

LoyaltyLion Rewards & Referral is generally well-received by merchants who appreciate its intuitive user interface, robust features, and the ability to significantly boost customer engagement and retention. The onboarding process receives frequent praise for being smooth and informative, with supportive staff guiding merchants every step of the way. The application is often recommended for its comprehensive features and helpful customer service, which seems to enhance the user experience significantly.

Key Strengths

Exceptional customer service and support during onboarding and setup phases.
User-friendly interface that enables straightforward navigation and usage.
Seamless integration with Shopify and other eCommerce platforms.
Strong customization options for rewards and redemption offers.
Positive impact on customer engagement and loyalty.
Effective without frequent discounts, leveraging points and rewards.

Common Concerns

Lack of after-hours technical support for immediate troubleshooting.
Limited customization for detailed user-specific needs and questions.
High pricing for premium features, with some users perceiving it as overpriced.
Issues with scheduling campaigns and FAQ customizations.
Complicated cancellation process reported by a few users.

Final Thoughts

Overall, LoyaltyLion Rewards & Referral is a powerful tool for any business looking to enhance customer loyalty and engagement, with an efficient and supportive implementation process. However, potential users should be aware of some limitations, especially regarding pricing and customer service availability outside regular business hours. Despite these concerns, the app continues to be highly recommended by users for its strong feature set and beneficial impact on business.

Skin Cupid

Jan 11, 2025 on Shopify

We’ve been using Loyalty Lion for almost a year now, and we’ve noticed a significant increase in customer engagement thanks to the Rewards Program. The platform is easy to use and quite straightforward. A special mention goes to Jason, who was an absolute star during the implementation process. He was incredibly helpful, always available to assist, and made the entire process seamless and efficient. The support team has also been fantastic—always responsive and quick to help. Our only feedback is that we haven’t had our quarterly reviews as our Success Manager left the company, and we haven’t been contacted regarding a new assignment. Additionally, we would love to see more customization options and the ability to edit the FAQs again. Overall, we’re very happy with Loyalty Lion and the positive impact it has had on our business.

Apollo Scooters

Dec 23, 2024 on Shopify

Great onboarding experience and integration with Shopify! We would love to see more customization in the future, but overall we're happy with this platform.

Stride Rite

Nov 19, 2024 on Shopify

Loyalty Lion is very user friendly and has helped increase our retention. My only complaint would we that we cannot schedule campaigns.

Le Monde Gourmand

Nov 07, 2024 on Shopify

Great customer service! Our rep Libby and the rest of the loyalty lion team offers frequent communication and a really in depth onboarding process. They have always been great in answering questions and communicating with our web dev team while prepping for launch!

Jeuneora®

Jul 29, 2024 on Shopify

We have been using Loyalty Lion for 3 years now. We recently revamped our whole programme and launched it concurrently with a new website. Our Customer Success Manager, Hannah Cook was a huge help through this process, looking over our plans and timelines, providing advice and helping us make sure the relaunch went smoothly - which it did!

Medik8 España

May 28, 2024 on Shopify

We have just launched our rewads program with Loyalty Lion. When we were at the stage of chosing an app, we decided to go with Loyalty Lion because they were the only ones who spoke clearly of how this can help us achieve our targets. Freya helped us during the onboarding period and it was great to have her guide us throuhg everything. So far the app is working wel and we had our first customers already redeeming points.