Sathiya - was amazing, she handeled my questions quickly and efficiently! Always happy with Loyalty Lion. The Loyalty Lion app is the best option available on Shopify and allows us to manage our customers points and give them extra perks. Top notch program! - [email protected]

Loyalty Lion has been incredible, both on the technical aspects of the platform and their customer service team. Shoutout to Sathiya for their continued support and eagerness to help us solve any technical problems. We really appreciate the entire team, they are always on hand to support.

Sammy and Ral from the LoyaltyLion support team were incredibly helpful, efficient, and personable. As a small company with limited bandwidth, we were worried about managing the workload of setting up and running a rewards program—but their guidance made the process smooth and stress-free. Thanks to their support, we feel confident going into BFCM with a program we know our customers will love. We cant wait to see the impact of the new program this year—highly reccomend this platform if you're on the edge.

Smooth Onboarding & Fantastic Support! Sammy Newton was great We’ve had such a positive experience getting set up with LoyaltyLion. The onboarding process was seamless from start to finish clear communication, timely check-ins, and genuinely helpful guidance at every step. Sammy and the team made sure we felt supported and confident using the platform. The app itself is intuitive and offers great flexibility for customisation, which is perfect for a brand like ours. We're already seeing how it’s going to add real value to our customer experience and community building. Highly recommend for any brand looking to build long-term loyalty in a thoughtful, strategic way. Excited for what’s to come! — Conor, Cozy Crew Club

Loyalty Lion was an absolute pleasure to work with! Freya was super supportive in getting our loyalty program to where it needed to be and helped us optimize all of our rewards, tiers and tactics along the way. Would highly recommend for any ecommerce business looking to grow their customer retention.

LoyaltyLion has been a great platform for our rewards program! The support team is fantastic and they respond as quickly as possible. Five stars for LL!

The app works well; however, the price increases have become ridiculous in the past few years, 20% price increase year over year for the "custom plans", it wasn't used to be like that, it got especially worse in the past 3 years. So, if you install the app with a custom plan expect serious costs increases year after year.

Our customers genuinely enjoy using LoyaltyLion, and it’s been a great addition to our brand experience. The platform is user-friendly, and the support team has been helpful every step of the way. Highly recommend!

Using Loyalty Lion has helped us increase LTV considerably (redeeming members spend 5x more than non-members) and it offers real-time insights on how our customers are interacting with our loyalty program. It's integration with Klaviyo also makes communicating with members so streamlined.

This is the WORST customer service we have encountered on any Shopify app! There is a message on the top of our dashboard that we can't clear, we've spent DAYS setting up and no one answers the chat. We don't even get an email acknowledgement that they are getting the messages. There is no way to upload customer history to give existing customers points to start the program with. If there is, we can't find it and needless to say, there is NO customer service what-so-ever! But the lack of response is unacceptable! There are other loyalty programs out there, guess we have to change.

Easy implementation, excellent customer service, and has increased customer engagement with our emails and website. Thank you Sammy and LoyaltyLion!

LoyaltyLion has been a fantastic solution for our needs. The platform offered everything we were looking for in a loyalty and rewards system - flexible, feature-rich, and easy to customize to fit our brand. The launch process was incredibly smooth and quick, thanks to their amazing support team who guided us every step of the way and did most of the heavy lifting. Any questions we had were answered promptly and thoroughly, making the entire setup effortless. The analytics are also very advanced, offering more costumer insight than we've previously had.

LL has been very well received by our customers, and most find it to be intuitive. It has definitely increased sales and retentio,n so mission accomplished. We consider this program to be a core part of our offering. Our support team loves how intuitive it is and how easy and fast it is to see where a customer is at with their rewards. Customizing and adding new rewards is very easy. Analytics are powerful and it is clear that this platform delivers a very positive ROI. I would love to see a more customizable dashboard for customers. I think there should be a landing page for sign-ups, hosted by the platform. It would be awesome if this app could be extended to reward affiliates. I would like to see more functionality like "double points days" so we could easily create campaigns that our subscribers would enjoy. This platform delivers.

I love LoyaltyLion, they are absolutely brill! it's the best loyalty platform in the business, their onboarding is a dream - Sam & Freya are both utterly majestic and make me feel like the only customer in the world. Alexandra also provides stellar, prompt help along with the team of engineers she occasionally consults for me - what a bunch of solid gold legends. I fear that it cannot be a coincidence that LoyaltyLion inspires as much loyalty in me as a customer as it does in my own customers. God bless and godspeed.

Freya was an incredible asset in setting up our Rewards program! As a project manager, I often find fault in the disorganization of the onboarding process for new applications, but Freya was patient, knowledgeable, organized and in constant communication as we worked out various kinks. I would highly recommend Loyalty Lion as a Loyalty/Rewards program provider; the process was quick, easy and well-executed! Kudos to the entire team!

I've just finished getting our loyalty program setup with help from the wonderful Reya at LL. We had a really tight turnaround (a couple of weeks) and managed to push it over the line just in time. Can't comment on the results yet but the page and software look great and have been easy to use (particularly with Reya's attentive help).

I’m really happy with LoyaltyLion. The onboarding was smooth and personal, with a dedicated Onboarding Manager who walked me through everything step by step. They took the time to explain each feature clearly, and the regular calls made it easy to get everything set up without stress. I especially appreciated the tips on best practices to make sure our loyalty program works perfectly for our customers. Definitely recommend it to anyone wanting a great loyalty program.

Hannah is an absolute rockstar account manager! We recently redesigned and updated our loyalty program and she was so helpful throughout the entire process from recommending new features to make our customers experience clear & smooth, to helping to trouble shoot any questions we had a long the way. I always look froward to our monthly calls as she is so insightful and a true expert!

We are truly grateful for the support we have received during the process with Loyalty Lion. Reya El Thaalabi has been excellent in every way: very good at her job, always willing to help, with admirable patience and an ability to explain everything clearly and accessibly. Thanks to her dedication and professionalism, the process has been much smoother than we imagined. She has given us peace of mind at all times, answering our questions and guiding us step by step. Without a doubt, she has been instrumental in helping us get started with confidence on the platform. A true 10/10!

We had the pleasure of working with Jason at Loyalty Lion to set up a loyalty points scheme for our business, and the experience exceeded our expectations. From the initial consultation to the final implementation, Jason demonstrated deep knowledge, professionalism, and a clear understanding of what would work best for our customer base. He took the time to understand our goals, explained various options in simple terms, and guided us toward a solution that was cost-effective. Jason was consistently responsive to our questions, no matter how small, and his attention to detail helped avoid potential pitfalls. What really stood out was his ability to translate a complex system into a straightforward process that our team could easily manage. He also provided thorough training and documentation, ensuring we felt confident using the platform on our own. Thanks to Jason’s support, our new loyalty program has already begun to show positive results in customer engagement and repeat business. We’ve had great feedback from customers who appreciate the ease of use and transparency of the points system.