The customer service I received with Smile has been TOP NOTCH!! Jade my customer service rep helped me with a big issue. I am so impressed by this app so far. Thank you, customer service is top priority for me, I felt really taken care of.

So far customer service is very helpful. They actually continue to reach out until my questions are answered which is so rare. So far my rewards program isn't life changing, but I hope it imporves.

Very easy to use and integrate into our existing shop and theme ! Exactly what we wanted for the lifecycle of our shop

I cannot say enough about Angie at Smile.io. Absolutely fantastic knowledge and response. Thank you so much for your help Angie.

Smile.io is working much better than our previous loyalty app and the response from team has been great. Thank You!

Great app and features even with only using the free plan. I reached out for support with something and Shelby was very fast with responding and gave me great tips with detailed instructions on how to help me and it worked! I am satisfied and would recommend especially for small businesses who can’t afford an expensive plan but want to offer rewards to their customers.

Smile is awesome and super easy to use!!! Erin is great and was very helpful! Answers were quick and clear!

The pricing and lack of features has gotten out of control. We are unsure how Smile calculates the 500 order threshold, but it is not accurate. Beware of the bait and switch for pricing and features that should be included but behind paywalls. You'll be paying $200/month shortly. We constantly get customer complaints how hard it is to redeem rewards. We have been loyal customers, but it is time to move on and I would bet many are looking for ways out.

Hannah, as the Merchant Experience Manager, was incredibly efficient and responsive, providing me with exactly what I needed in a timely manner. Her attention to detail and quick responses have positioned our account for a healthy future.

So far this app is exactly what I needed. I haven't gotten far in the process or launch yet, but the customer service has been spectacular.