Smile: Loyalty Program Rewards

Develop by Shopify

$49-$999

/ Month

Built for Shopify

Free plan available

Verified

Loyalty program - points, rewards, referrals, & VIP

App integrations

Multi-language support

Coupons and discounts

Vip tiers

Membership perks

Referral programs

Engagement nudges

Customizable rewards

Guest shopper points

About Smile: Loyalty Program Rewards

Launched Dec 01, 2014

Built by Shopify

Address

701 Tillery Street #12 #148, Austin, TX, 78702, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Launch a loyalty program in minutes — with points, rewards, VIP tiers, referrals and more.

Smile makes it easy to create a fully branded loyalty program that keeps customers coming back. Reward purchases with points, offer exclusive VIP perks, and thank your biggest fans for sharing with friends. Run engaging promotions like 2x points weekends and special VIP pricing to drive conversions, amplified across every channel with Klaviyo. Powerful analytics give you clarity, confidence, and benchmarks against top brands. Join thousands of Shopify merchants growing with Smile today!

Create a powerful loyalty program in minutes — points, VIP, referrals & more
Customize every detail to match your brand's look and feel
Embed loyalty on product pages, at checkout, with a modern loyalty page
Loyalty Hub: Offer the ultimate home for rewards inside customer accounts
Deeply integrated with Klaviyo, Judge.me, Gorgias and 30+ other tools you love

Tutorial Video

Pros

No coding required for setup
Easy integration with various apps
Highly customizable to match brand aesthetics
Supports multiple languages
Offers various types of rewards and programs
Comprehensive support from a responsive team
Positive feedback on customer service and support
Effective at boosting sales and brand loyalty
Good documentation available
Free plan available that works well for some users

Cons

High cost for small businesses
Some features locked behind higher-tier plans
Issues with translating certain elements fully
Complaints about slow response time for support
No live chat support for quick assistance
Difficulty in setup for some users
Not available for Shopify's Starter Pack users

Top Helpful Reviews

BINS AND BOXES

Nov 22, 2025 on Shopify

There is no proper onboarding (only slow chat support) and there is a lot of things that do not work. just to name a few: 1) settings say that my mobile launcher is supposed to be on the left -> still shows up on the right side, even after waiting for over an hour 2) I created my loyalty page. Has no content. Cannot add "ways to earn" to page 3) Analytics are wrong. I had a "Member CLV" of 554 while loyalty driven revenue is 0. 4) ... and a few more If I wait for the chat to give me all the info, I will not be ready before next month.

ALLARA

Nov 20, 2025 on Shopify

Lisa one of the employees of the app is an absolute rockstar. i had a major problem and she stayed on for hours until it was fixed. the problem was because of a poor set up by a 3rd party person who didnt configure the account correctly. high recommend

Spirit Fashion UK

Nov 18, 2025 on Shopify

We use Shopify (Symmetry)for our women's fashion store and the Smile app works well for us. We recently requested help with accessing loyalty points more quickly at the till point and the Smile team provided swift and clear instructions. Thank you.

Five Plus Protein

Nov 14, 2025 on Shopify

I am completely satisfied with Smile. The support Cole provided was exceptional. Setting up apps and programs on Shopify isn't my area of expertise, but Cole and the user-friendly Smile app guided me through every step. He also provided crucial best practices to ensure my loyalty program was launched successfully. I would recommend this program.

Toska Spa & Facial Bar

Nov 14, 2025 on Shopify

Great app to customize your Loyalty Rewards program. And the team is super helpful if you have any questions!!

Psylo

Nov 13, 2025 on Shopify

Straightforward app to use, and Erin is always there with helpful links and clear answers. I upgraded my plan today. My customers are showing more and more interest.

ZippyJamz

Nov 10, 2025 on Shopify

App is easy to use - from set up to activation with lots of really useful integrations! Support is fantastic - especially Shelby! - Quick to reply and so helpful, even when one question becomes two (or three!)

Bold Space Candle Co.

Nov 05, 2025 on Shopify

App works great and helps my customers and my business grow. Customer service is quick to respond and Andrea fixed my issue seamlessly!

Sunny Fruit®

Nov 05, 2025 on Shopify

Great app! Easy to use, easy for customers, and when I had an issue, Shelby was super helpful to clarify and support as needed.

Ahlo

Nov 04, 2025 on Shopify

The starter plan is just ridiculous. For 50$ they dont let you do anything. worst costumer support too.

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