Jade was great! She addressed my concerns promptly and did what was necessary to make a customer happy. That's what I call customer service :)

Really thoughtful customer support. We’ve used this app for years and have grown our customers and loyal customers so much since working with them!

Support is difficult to communicate with. If you have B2B transactions on the same website, don't use this app.

Great Support! Well done guys... on the pricier side, but functional and like the klaviyo integration.

Great app and awesome service. We have been a customer since 2023. I had a technical issue integrating Smile with Shopney app. Joanna gave me excellent service and was extremely patient while trying to set up the integration. Thank you, Joanna, for being patient with a non-technical person!

Had a z-index issue where the rewards button was sitting on top of the checkout button. Reached out to support and they walked me through the fix! \

The team at smile is so responsive and helpful! Very happy I chose to use this app for my business.

I'm sooooo happy with my Smile app. They are SOOOOO helpful when i have problems. Absolutely everytime i go to them for issues, they always are helpful and i learn more on how dope this platform is. Thank you, Andrea! You're the bomb girl!

**Update** Smile.io reached out and resolved the issue via email. Turns out strict tracking settings prevent access to their app via Shopify. Anyone else experiencing issues, try 'balanced' as an initial fix. They resolved this issue in 2 days via me leaving a review on the Shopify App Store. I couldn't ask for support through the app due to not having access. 'W' for their support team. ********************* Currently doesn't work with Microsoft Edge. I'm unable to access the app within my Shopify Interface. Aside from that, the app has been good. Please fix!

Currently doesn't work with Microsoft Edge. I'm unable to access the app within my Shopify Interface. Aside from that, the app has been good. Please fix!