Not recommended at all. This app is just such a "pay-to-win" app type.. They have a really basic personalised points program, which does not allow you to make any little modification. In my case, I reached out the max capacity of the starter plan and started considering upgrading to the 199€ / month, but wanted to see how a couple of new things would work inside of the app first. I found out you can't even access your app with all your customers points and information if you don't pay the upgraded plan in advance. I talked with customer support but, in their words: "they cannot do anything bc I maxed it out my plan" I am very disappointed with this greedy policy they work with, and now I am looking for another options.

Lynn was absolutely wonderful to work with! She was attentive, knowledgeable, and genuinely kind throughout our interaction. Her professionalism and prompt support made the experience not only smooth but also very pleasant. Thank you, Lynn, for your outstanding service!

Andreandana was an amazing help, and resolved my issue professionally and super fast, Thanks Andreandana!!!

We’re new to loyalty apps, and setting Smile up has been simple and intuitive. But what really stands out is the customer service responsive, thoughtful, and genuinely helpful. That alone makes it worth using.

Smile has made it easy for my business to reach out to customers about loyalty points they've gained with us without even knowing! It integrates with our POS as well, making using points in-person easy. Due to the nature of my business, Smiles tiered price structure meant sometimes I'd pay for orders that weren't points-eligible, but upon reaching out to their customer service, Cole was able help me and my somewhat unique situation so I could retain my customer base as is. And in less than 10 minutes! Definitely would recommend for ease of use and customer service!

Jade from Smile was very helpful. She assisted in setting up the loyalty program. Superior program compared to others

As a small business, staying on budget is important—and Smile made it easy. Their team helped me upgrade my loyalty program with a plan that fit my needs and budget perfectly. They were incredibly responsive, answering all my questions and making the whole process smooth and stress-free. I highly recommend Smile for anyone looking to build a strong, customer-friendly loyalty program!

I was having issues with the app and emailed customer service. Honestly, I never expected to receive a response, but 5 minutes after I emailed, I got a response from Shelby and she was so helpful and thorough. Turns out the error was on our end, but the customer service was great.

Very intuitive app, works from day 1 with no friction. Its very user friendly but most importantly, I had a few doubts to resolve and in a world right now where you only get answers from faulty AI assistance, their customer service was on spot, fast and most importantly... HUMAN! Shout out to Erin for being a wonderful help for us

We've been working with Smile.io since 2020, and the experience has always been seamless. Ezra and Andrea have been especially helpful, responsive, kind, and genuinely supportive. It's great to work with a team that truly cares. Highly recommend Smile.io and their incredible support team!