I was shopping around for a rewards program for our store and I reached out to Smile with some questions. Their team was super helpful and responsive. Andrea, Lynn, Cole, Shelby and their entire team helped answer any questions I had. Setup was easy too. EDIT: I had some follow up questions and Lynn was super helpful and answered all my questions very quickly!

10/10, Lisa went out of her way to provide me screenshots to explain my question. She also checked back in with me after a day to see if I had any more questions. Thank you so much for your help!

I reached out to Smile to help me resolve an issue that I was having with a customer using her points. Lisa was very helpful. She resolved my issue quickly. Thank you!

Lisa was great! She helped me phase out my rewards program and help my customers with the transition. Thanks Lisa!

excellent app and support. please make grow plan accessible to asian merchant and market, that would be perfect, thank you

Andrea was so responsive and helpful. I was able to upgrade to a higher plan thanks to Andrea. I really appreciate it and I am looking forward to seeing the growth this brings.

Quick response times. Super appreciated! I appreciate when one Smile Team member picks up on the conversation seamlessly to keep the ball rolling.

Excellent support team! They also offer a broad range of highly customizable features which is important if you're a business wanting to make sure that your brand is homogenous with apps like Smile!

We installed Smile recently on our website and so far we are very happy with it. Their customer service is outstanding, always available to help.

So far it has been great, we ran in to some issues that wasn't smile app related I just thought it was and the team worked hard to help us and went above and beyond to find a solution to our issue turned out it was another app that was blocking smile and we were able to have this resolved with the information received from smiles technical team, thank you Angie!

Smile.io has been an excellent addition to our Shopify store. The app is intuitive, reliable, and has helped us create a rewarding experience for our customers. The support team is fantastic—always quick to respond, friendly, and genuinely helpful. I truly appreciate the personal touch and professionalism. Highly recommended!”

Smile is truly amazing. We do love the app that genuinely care about their customers. Many thanks for Lynn, Erza, and Andrea for being super responsive, patient, and helpful every single time to guide us through setting up our loyalty program. And thanks to Cole and Karen cuz they really listen to what we need, help us improve, and always help us get the most out of the app. Honestly, it feels less like working with an app provider and more like having teammates who have your back. Highly recommend!

Jade was very helpful with the questions i had today on live chat. They answered my questions, and resolved my issues quickly and clearly.

Erin was absolutely fantastic! She not only quickly understood the issue I was having but also explained exactly why it was happening in a way that was easy to understand. She walked me through the solution step-by-step, stayed friendly and patient the entire time, and even made sure to confirm everything was working perfectly before wrapping up. Her communication was clear, her expertise was obvious, and her positive attitude made the whole process a breeze. I truly appreciate the extra care she took to ensure I felt confident moving forward. If all support experiences were like this, troubleshooting would never be stressful. Thank you, Erin!

Customer service is exceptional! The team has been very timely in their responses and always come back with solutions.

Excellent Customer service. Very helpful, helped me through when I did not understand and was patient and kind. 10/10

They responded in 5 hours and we got the issue resolved in less than 24/hrs. Great help, thanks Lynn & Shelby

The customer support staff was very helpful. Both Shelby and Erin got back to me quickly, we very helpful, and provided solutions to my problems.

Lisa was amazing! She took time answering all my crazy questions as I got set-up. There was nothing she left unsolved. If I need help again, I hope she is available!

The team at smile go above and beyond in ensuring you are happy with your set up. Shelby and Erin have been amazing over the support chat with any questions or issues we came across when intergrating with other softwares - which was super easy to navigate through with the directions from the team. David has also been a great help, once we installed the app he arranged a google meet to go through all the details we needed and shared with us reccomendations based on our store and targets. I highly recommend using the app it is really simple to manage and the team are on hand always to help with any questions you have.