Jade was great! She addressed my concerns promptly and did what was necessary to make a customer happy. That's what I call customer service :)

Really thoughtful customer support. We’ve used this app for years and have grown our customers and loyal customers so much since working with them!

Support is difficult to communicate with. If you have B2B transactions on the same website, don't use this app.

Great Support! Well done guys... on the pricier side, but functional and like the klaviyo integration.

Great app and awesome service. We have been a customer since 2023. I had a technical issue integrating Smile with Shopney app. Joanna gave me excellent service and was extremely patient while trying to set up the integration. Thank you, Joanna, for being patient with a non-technical person!

Had a z-index issue where the rewards button was sitting on top of the checkout button. Reached out to support and they walked me through the fix! \

The team at smile is so responsive and helpful! Very happy I chose to use this app for my business.

I'm sooooo happy with my Smile app. They are SOOOOO helpful when i have problems. Absolutely everytime i go to them for issues, they always are helpful and i learn more on how dope this platform is. Thank you, Andrea! You're the bomb girl!

**Update** Smile.io reached out and resolved the issue via email. Turns out strict tracking settings prevent access to their app via Shopify. Anyone else experiencing issues, try 'balanced' as an initial fix. They resolved this issue in 2 days via me leaving a review on the Shopify App Store. I couldn't ask for support through the app due to not having access. 'W' for their support team. ********************* Currently doesn't work with Microsoft Edge. I'm unable to access the app within my Shopify Interface. Aside from that, the app has been good. Please fix!

Currently doesn't work with Microsoft Edge. I'm unable to access the app within my Shopify Interface. Aside from that, the app has been good. Please fix!

I have been using the app for a months now on the free plan and so far it has everything that I need. I had a small issue with locating where to customize some settings (there could be a few tiny tweaks to the UI to help with this), however my support rep was extremely helpful and very quickly provided a solution. The support I received alone is a great reason to carry on with this app. Looking forward to building out more with Smile.io.

Very impressed with this app. Extremely clean and indepth UI. Integrates very easily. Looks highly professional. Best part: The support staff are probably the best I've deal with in 3+ years of using Shopify daily and working with numerous apps.

We've been using Smile.io for a while and have upgraded over time. The features are very useful and the loyalty programme definitely increases our customer retention and sales. The customer service is fast and knowledgeable!

Really helpful and attentive customer service from Erin. Patience of a saint as I try to navigate setting up referrals and making changes to our company's point system. Not that it's overly complicated, I'm just not tech savvy at all!

Loyalty Rewards that drive customer engagement. Many Tanks to Joana and the Smile team for this long partnership =)

Really excellent customer service from Joana! Helped me sort out my issue super fast! Smile has always been fab at really quick response time and great customer service!

Support is sluggish and ineffective, with automation failing to resolve issues properly. The chat is the only way to reach me later, and it is through an email address.

We came to Smile.io feeling stuck on API access and worried we couldn’t promote our Bakery Rewards balance in Klaviyo. Ezra responded quickly, listened, and solved the problem with a pragmatic offer to add a complimentary Klaviyo integration slot. He shared clear guidelines, set expectations, and even said he’d advocate internally on pricing —precisely the kind of ownership and empathy you hope for in support. Implementation has been smooth, and we can now encourage our customers to focus on loyalty-led value rather than one-off discounts. Smile.io went from “nice idea” to a genuine partner because of Ezra’s help—five stars from The T-Shirt Bakery.

Great customer service and communication from Erin - very quick response and fixed my issue immediately.

The Smile.io app is great. Their support team is simply amazing! We have really enjoyed our experience.