A very competent team, always ready to help and always trying to find solutions. A very well-developed app that I would recommend! Keep up the excellent work!

I had a great experience with Lisa from customer service. She helped me navigate the app and solve some concerns I had. She was quick and very easy to talk to :)

Great FREE program with lots of options as well as fairly priced paid upgrades. Quick and helpful chat support. Great integration with Shopify POS as well. Customers love that I can help keep track of and redeem their points for them when they shop in-store as well as online.

Although I’m currently only using the free plan, the explanations for each section are clear and easy to understand. I encountered some issues during the setup, but after consulting customer support, they made adjustments for me based on my specific problem. It was really helpful and friendly!

The customer service of the Smile.io team is such a gold standard! They have really went above and beyond to accommodate my account to really fix all my needs. Their follow up has really shown how much they care that their customers are able to use their software effectively and I would highly recommend this app! Shout out to Karen, Jade and Joana for showing how much they care.

It’s been helpful to a point, but once you go over your only allowance you can’t access any admin. If it doesn’t ever go back under the limit I was told I still can’t access it unless I go up to the next level which as a small business is out of my league. Fortunately Andrea came and answered my call and helped me out. So I can access the admin section and amend it and answer customer questions.

Lynn P. was super helpful, and even taught me something about shopify that I didn't know was a thing, which she didnt have too, because Shopify technically isn't her product..

Shelby was wonderful. Prompt, professional, and made sure to follow up to see if I had any further questions. Thank you!

Our tickets are always resolved quickly and effortlessly! Shelby jumped in right away to help with a customer segmentation issue, making it easy for us to take action.

We just started using this app a few weeks ago, but their customer service has already been more than helpful! They were able to add a needed feature for us, to help streamline our workflow!! Thank YOU Smile!

Because they were cheaper than Loyalty Lion, we tried Smile.io five years ago and held our breath. Would it work? Fabulously! Did everything we wanted and more. Easy usability, 100% performance, excellent service crew. And constant improvements with no raise in price and no "contracts". Just like it's all supposed to be.

An easy to use, easy to understand, and versatile loyalty program that can't be recommended enough! Joana was extremely helpful with the ton of questions I had - excellent customer service. Highly recommend!

Lisa was super helpful and very friendly. She was able to send screenshots and we figured out the issue and resolved it quickly!

The helpdesk team are really proactive and responsive. Programme is fairly easy to set up and integrate The missing star is because some features are not yet available inc but not limited to - being able to view invoices, being able to edit all assets available, some bugs in the system where uploaded content deletes itself. Dont think the analytics are that straightforward yet or intuitive Overall though I would recommend as the team really want you to succeed and give their support whereever and as much as possible and I do think the few remaining bugs will get ironed out. Do I think this has driven increased loyalty? I am not sure yet as the analytics dont make that easy to monitor BUT I do think the goodwill this creates among customers is worthwhile

Shelby was super great! She assisted me on something that really wanted and she was able to provide the beyond of customer service there is! Is also went out of her to way give me some extra pointers on marketing. Simply the best!!

Good app makes it easy to reward customers. Customer service is especially helpful and very responsive. Thanks to Cole for his help with my questions!

So far so good! I had a question about set up and customer service was so kind and helpful! Really excited to see this program blow up on our site :D Thanks y'all!

I just installed the app yesterday and have had a great experience with the support team so far. I'm really looking forward to utilizing my new rewards & referral programs.

We've been happy with Smile as our main rewards platform for several years and have consistently received great support from Lisa and the rest of the team. We'd like to see some additional features such as full integration without a pop-up (harder now with new customer accounts), more granular reporting for ootb emails, and a more robust segmenting engine, the cost and stability has made up for any lack of features. Great app.

This seems to be a great app. I am just installing it and getting set up today . The support has been great, allowing for an easy set up for a non techy person.