I am completely satisfied with Smile. The support Cole provided was exceptional. Setting up apps and programs on Shopify isn't my area of expertise, but Cole and the user-friendly Smile app guided me through every step. He also provided crucial best practices to ensure my loyalty program was launched successfully. I would recommend this program.

Great app to customize your Loyalty Rewards program. And the team is super helpful if you have any questions!!

Straightforward app to use, and Erin is always there with helpful links and clear answers. I upgraded my plan today. My customers are showing more and more interest.

App is easy to use - from set up to activation with lots of really useful integrations! Support is fantastic - especially Shelby! - Quick to reply and so helpful, even when one question becomes two (or three!)

App works great and helps my customers and my business grow. Customer service is quick to respond and Andrea fixed my issue seamlessly!

Great app! Easy to use, easy for customers, and when I had an issue, Shelby was super helpful to clarify and support as needed.

The starter plan is just ridiculous. For 50$ they dont let you do anything. worst costumer support too.

Super easy to set up and customize & the app integrates seamlessly with Shopify. Smile.io has helped us reward our loyal customers!

Everyone on the team was kind and really helpful! A special shoutout to Lynn — she did such a great job helping me out and made the whole thing super easy. Thanks again!

Shelby assisted me well in all my countless inquiries. Kudos to your CS team; she deserves a raise! :)

It was really helpful to have Erin assist and guide me with solving different technical problems and how to integrate work flow with Smile~ Erin provides detailed and thoughtful assistance and asking the right questions to help me. Really appreciate it! Just that I find Smile system does have a lot of improvement to make, for example customer reminder emails should have more built in customisable functions eg description text space, and more criteria provided to create VIP tier settings (example not only based on customers' purchase amount / points earned, but also specific order numbers, duration, etc) also the bonus campaign is only limited when there is one "earn points by making a purchase method", so now if we got more than one way, we are not allowed to use the bonus campaign unless we pause them. So i find it not friendly enough despite of the fee we are paying for this system.

Andrea was very kind and attentive. She helped me resolve my issue quickly and efficiently. Excellent customer service — thank you so much for your help!

Tried to use for consignment and POS, spent hours trying to get it to work, but couldn't get an exact amount for a customer to carry over to POS. Tried support, their AI was helpful, but it took over an hour to connect me to someone and they didn't look at the issue and then just stopped replying.

Lisa was incredibly helpful with setting up the account. Not only did she assist, but she went above and beyond, offering documentation for my staff. Great job Smile.io and Lisa! Side note - Lisa is going to mention this to the developers but offering a point multiplier for birthday rewards would be fabulous

I had an amazing experience working with Lisa from Smile.io. She was incredibly knowledgeable, patient, and went above and beyond to make sure all my questions were answered. She not only helped me understand the platform clearly but also walked me through the setup step by step with genuine care and professionalism. Her support made the entire process smooth and stress-free. Truly outstanding service — Lisa is a wonderful representative of Smile.io!

The team at Smile is amazing to work with. We encountered an issue we couldn't resolve so we reached out looking for a solution. They fixed it quickly. Was amazed at how quickly they resolved it!

Joana, me ha aclarado todas mis dudas de manera rápida y efectiva, además logro solucionar una incidencia en tiempo record ¡Excelente servicio!

Joana had been a great help and provided me the assistance that I needed at the most crucial time. She's simply amazing!

Super Amazing App! Customer service is GREAT! Lynn is a true blessing with helping me solve a minor issue that I was having. She walked me through how to fix it super easily.

I have recently switched to this app from another popular app that bumped the prices up out of my price range. The install was all very simple and easy to follow even for a beginner like me. I came into an issue today where the rewards app wouldn't load on my site. I tried everything on Google but nothing worked and I'm useless with coding. I reached out to their support but thought being a weekend I would be left until Monday with no help but I was wrong. Right away I had a message from Joana and the problem was fixed really quickly and Joana was a pleasure to work with. Really impressed by this experience especially as I only have the free version of the app. Highly recommend.