Lisa was incredibly helpful with setting up the account. Not only did she assist, but she went above and beyond, offering documentation for my staff. Great job Smile.io and Lisa! Side note - Lisa is going to mention this to the developers but offering a point multiplier for birthday rewards would be fabulous

I had an amazing experience working with Lisa from Smile.io. She was incredibly knowledgeable, patient, and went above and beyond to make sure all my questions were answered. She not only helped me understand the platform clearly but also walked me through the setup step by step with genuine care and professionalism. Her support made the entire process smooth and stress-free. Truly outstanding service — Lisa is a wonderful representative of Smile.io!

The team at Smile is amazing to work with. We encountered an issue we couldn't resolve so we reached out looking for a solution. They fixed it quickly. Was amazed at how quickly they resolved it!

Joana, me ha aclarado todas mis dudas de manera rápida y efectiva, además logro solucionar una incidencia en tiempo record ¡Excelente servicio!

Joana had been a great help and provided me the assistance that I needed at the most crucial time. She's simply amazing!

Super Amazing App! Customer service is GREAT! Lynn is a true blessing with helping me solve a minor issue that I was having. She walked me through how to fix it super easily.

I have recently switched to this app from another popular app that bumped the prices up out of my price range. The install was all very simple and easy to follow even for a beginner like me. I came into an issue today where the rewards app wouldn't load on my site. I tried everything on Google but nothing worked and I'm useless with coding. I reached out to their support but thought being a weekend I would be left until Monday with no help but I was wrong. Right away I had a message from Joana and the problem was fixed really quickly and Joana was a pleasure to work with. Really impressed by this experience especially as I only have the free version of the app. Highly recommend.

Some of the best customer service around - so fast, helpful and goes above and beyond what you would expect. I love Smile just for this type of service - as well as their best in class approach to Loyalty - and will continue to recommend to everyone!

Lynn, Shelby, Joanna and Andrea all are great in providing prompt support so far. They are understanding and considerate and we looking forward to having success with Smile. So far so good. Thank you.

We've had smile for about 7 years, and we were grandfathered into our plan. Last year we reached out for help and the rep advised us to upgrade to get a specific feature, we did.. but we realize the landing page was not actually functional. We downgraded that same cycle, Once we downgraded I saw that our VIP and many features that we were grandfathered into were gone and they wont let us have it back. After 7 years im so disappointed in their service.

I really enjoy this reward program & so do my customers! I had some questions, and I got a response quickly from the customer service team. Lynn in particular was very helpful and accommodating!

We had a specific scenario where we wanted to offer rewards only on our POS and not on our website, and the customer service team was very responsive in helping us implement this, and it has been working super smoothy ever sine!

It’s hard to get support. I had an extended conversation with support asking unnecessary questions only for them to turn and say it has to be escalated. When it was escalated I still have yet to hear from anyone. This app is giving customers free products and up to 40% off and I did not authorize this. Please I need help or I will have to uninstall this app.

Shelby was quick to respond and provided thorough step-by-step instructions that helped me successfully acheive my task. Thank you!

Customer service is outstanding. The team worked quickly to get someone to resolve an issue where the landing button had disappeared from my site, and were quick to respond to emails.

It's not cheap for the higher plans (and ultimately you will need the higher plans to do this effectively), but they are an A+ for functionality and customer service. Always there to help and the app seamlessly integrates into your site - which is extremely important when you want to match the aesthetic of your brand. There are a few more customizations I would like to see (for example points awarded to X number of orders as opposed to amount in order value - so you can properly award customers for ordering often. I would like to see this in tiers, as well. Customer orders 10 times and they get to a special tier, as an example.) My guess is these features will eventually come. And ultimately if you are spending thousands on ads, this is nothing in comparison for the same sort of value for your business. So far, it's worth every dollar.

Jade was great! She addressed my concerns promptly and did what was necessary to make a customer happy. That's what I call customer service :)

Really thoughtful customer support. We’ve used this app for years and have grown our customers and loyal customers so much since working with them!

Support is difficult to communicate with. If you have B2B transactions on the same website, don't use this app.

Great Support! Well done guys... on the pricier side, but functional and like the klaviyo integration.