The wait time was long (over an hour) but once connected they were fast and efficient at helping me solve my issue! They were also kind and welcoming.

The app is very helpful in creating a sense of reward and motivation to clients. It is highly encouraging to have this app in place, especially with such a supportive and responsive team behind it. Shoutout to Joana, Erin, and Ezra for their dynamic, efficient, and consistently helpful assistance whenever needed.

Great app - could use some minor changes but otherwise it's very easy to use.

We use Shopify (Symmetry)for our women's fashion store and the Smile app works well for us. We recently requested help with accessing loyalty points more quickly at the till point and the Smile team provided swift and clear instructions. Thank you.

Smile Rewards works well!

After a few emails bouncing around between agents, I finally got to Lynn. Once I explained the situation, she had me squared away in no time. If I’d gotten Lynn from the start, this would’ve been a no-brainer 5/5 — she’s the MVP here!

Great app and even the free version does what I need it to be.

This app works pretty great. The only complaint that I have is that the starter plan has a really low maximum number of monthly orders, only being 500, but I love it besides that. Also, Shelby - the person I talked to for getting help - was so nice and helpful! It's also a great app if you use Klaviyo :)

The customer service is absolutely FANTASTIC! Special thanks to Lisa and Andrea for their kind patience in answering my many questions. I'm giving 4 stars because the starter (paid) plan could offer more "rewards" than it does currently. Also, the interface/navigation is very frustrating. Certain things like the widget are edited via two seprate sections, which can be a nightmare if you're still familiarising yourself with the setup........And there's so many additional options/settings available and you don't know your plan is not entitled to them until you start clicking and try activating them. That, is very frustrating as a user.

The app doesn't feature all the tools we need to start our loyalty program, but the support was really helpful and fast in resolving our problems.

The team have been very responsive, and we look forward to the benefits of implementing the app.

I was upset about the costs with the app. Cole reached out and made everything better. He assured me and helped with the issues I was dealing with