Smile.io is an excellent loyalty and rewards app — very easy to use and well-integrated with our store. What truly stood out was the outstanding customer support from Erin. Erin was incredibly patient, professional, and responsive. She clearly understood our needs and provided step-by-step guidance that made everything easy to implement. Her attitude was friendly, proactive, and genuinely helpful, which made the whole experience stress-free. Big thanks to Erin for the amazing support! Highly recommend Smile.io to anyone looking for a reliable and user-friendly rewards solution.

We have used this app on our store for a good few years and find it great.

Good experience, good team, good advices. Perfect !

Excellent customer service - sorted out my issue quickly and listened to my concerns.

Smile.io has been an excellent platform to work with. The tools are intuitive, reliable, and easy to customize, making it simple to build and manage a loyalty program that genuinely engages customers. Everything is clearly laid out, and the platform integrates smoothly with existing systems, which saves a lot of time and effort. What really sets Smile.io apart, though, is their customer service. The support team is responsive, knowledgeable, and genuinely invested in helping you succeed. Every interaction feels thoughtful and solution-oriented, with quick turnaround times and clear guidance. Overall, Smile.io delivers both a powerful platform and outstanding customer support—I’d highly recommend it to any business looking to strengthen customer loyalty.

Super schneller und kompetenter Support. Sehr intuitive App.

issue had been solved in reasonable time frame. Thank you

This has been our rewards app for several years and we really love it. The support is unreal and everyone is super helpful.

Solid loyalty app, and super appreciate the support team!

Had a minor issue, Support replied within *minutes* and addressed my issue perfectly (I wasn't waiting long enough to see changes on the live site). Aside from that, the app has worked flawlessly since I installed it about 8 months ago.

We are yet to go live with this on our website, but we are so excited to push go soon! The SMILE team have been the most wonderful crew of people to work with! They have been SO helpful and literally walked us through step by step with our initial set up! We couldn't have done it without their guidance. We are going live soon but the program itself is so user friendly, and looks amazing for customers and building our community. We are so excited to have smile and we could not recommend them any more.

Excellent App. Works flawlessly and support rep Lisa is amazing and fast to respond. She also has a cute doggie!

Had the best customer support experience with Matt and Lisa. Matt helped me analyze what the problem was and walk me through everything step by step. Even after they followed up the next day to give me an update that everything looked good on their end.

Great service thanks!

Très facile d'utilisation, j'aime beaucoup!

Lynn and the Smile.io technical team provided excellent service! We had a tricky JavaScript TypeError conflict preventing the points balance from displaying on our legacy Shopify customer account page. The team was professional, efficiently debugged the underlying issue, and verified the custom code solution. Our points are now displaying in real-time. Highly efficient, responsive, and genuinely helpful technical support. Thank you!