Smile has been great to work with and my customers love the loyalty rewards program. Highly recommend this app.

Amazing customer service from Hannah. Smile works WITH small business - not against which is amazing these days. Appreciate all you guys do!

Cole was so helpful as we had to reset our system due to an update with our loyalty program. He walked me through every step of the way and assisted, which we appreciate as busy small business owners.

Had an issue during setup importing points. Karen, Angie and the service team responded very quickly and helped get it sorted. Thanks!

We've been a Smile and Shopify user for several years. Recently ran into some syncing issues and after working with several support agents, we were connected to Angie. She was kind, patient & responsive and was finally able to resolve the issue for us. Angie gets 5 stars.

I've been using Smile for 9 years. Support is very helpful and easy to contact when needed. Thanks, Erin!

Just getting started with the app in my shop, so far so good. Appreciate a starter level for smaller, small businesses. Leaving a 5-star rating for Shelby a live chat representative. They assistance me with some questions I had before even signing up for the service, and followed up with me a few days later to see how everything was going. It took me a while to reply and then they followed up AGAIN, to make sure things were good. Really appreciated them taking the time to follow up and making sure I was in a good place with the app.

We've been using Smile for 5 years and it has been a very valuable tool in our customer growth and retention strategy. They have always been reliable when issues come up and we've seen their app grow and adjust to the technological changes over time. Highly recommend.

Ich hatte ein Problem mit meinem Code und die App wurde mir nicht in meinem Shop angezeigt, obwohl sie aktiv war. Durch die schnelle Problemlösung durch den Kundenservice (Ezra Alamsyah) funktioniert jetzt alles reibungslos!

Not recommended at all. This app is just such a "pay-to-win" app type.. They have a really basic personalised points program, which does not allow you to make any little modification. In my case, I reached out the max capacity of the starter plan and started considering upgrading to the 199€ / month, but wanted to see how a couple of new things would work inside of the app first. I found out you can't even access your app with all your customers points and information if you don't pay the upgraded plan in advance. I talked with customer support but, in their words: "they cannot do anything bc I maxed it out my plan" I am very disappointed with this greedy policy they work with, and now I am looking for another options.

Lynn was absolutely wonderful to work with! She was attentive, knowledgeable, and genuinely kind throughout our interaction. Her professionalism and prompt support made the experience not only smooth but also very pleasant. Thank you, Lynn, for your outstanding service!

Andreandana was an amazing help, and resolved my issue professionally and super fast, Thanks Andreandana!!!

We’re new to loyalty apps, and setting Smile up has been simple and intuitive. But what really stands out is the customer service responsive, thoughtful, and genuinely helpful. That alone makes it worth using.

Smile has made it easy for my business to reach out to customers about loyalty points they've gained with us without even knowing! It integrates with our POS as well, making using points in-person easy. Due to the nature of my business, Smiles tiered price structure meant sometimes I'd pay for orders that weren't points-eligible, but upon reaching out to their customer service, Cole was able help me and my somewhat unique situation so I could retain my customer base as is. And in less than 10 minutes! Definitely would recommend for ease of use and customer service!

Jade from Smile was very helpful. She assisted in setting up the loyalty program. Superior program compared to others

As a small business, staying on budget is important—and Smile made it easy. Their team helped me upgrade my loyalty program with a plan that fit my needs and budget perfectly. They were incredibly responsive, answering all my questions and making the whole process smooth and stress-free. I highly recommend Smile for anyone looking to build a strong, customer-friendly loyalty program!

I was having issues with the app and emailed customer service. Honestly, I never expected to receive a response, but 5 minutes after I emailed, I got a response from Shelby and she was so helpful and thorough. Turns out the error was on our end, but the customer service was great.

Very intuitive app, works from day 1 with no friction. Its very user friendly but most importantly, I had a few doubts to resolve and in a world right now where you only get answers from faulty AI assistance, their customer service was on spot, fast and most importantly... HUMAN! Shout out to Erin for being a wonderful help for us

We've been working with Smile.io since 2020, and the experience has always been seamless. Ezra and Andrea have been especially helpful, responsive, kind, and genuinely supportive. It's great to work with a team that truly cares. Highly recommend Smile.io and their incredible support team!

Highly recommend this app to any company looking to grow their loyalty and rewards program. Very easy to integrate and easy to use!