This app is easy to implement and customize with a variety of rewards for customers. The support team is quick to respond to questions with several solutions for our program.

This app is easy to set up since there is no coding needed, but customer service is very fast to respond if you have a question.

Very helpful, thank you! Would be great to have the option of 1 point = 1 dollar, but the app won't let you accrue points less than 1. For example, you can't set it to give 0.5 points for every dollar spent.

Great customer service. Shelby was very knowledgeable and kinds. The app is easy to navigate. Wish I could change the name of the loyalty program and look of it without upgrading though.

We’ve been using Smile for our rewards program for over a year now, and I couldn’t be happier with the service. The customer support is exceptional—they consistently resolve any issues and respond to my inquiries quickly. A special shout-out to Erin, who went above and beyond in helping me with a recent discount issue. Her responsiveness and helpfulness truly made a difference. Highly recommend it!

Great platform that has given our customers a great buying experience and encourages repeat orders. The Support was very quick at assisting me with a query. Would recommend :)

The most comprehensive rewards app out there. Very easy to set up and blends seamlessly with any theme. Support is superb! Special thanks to Ezra, Maggie, Andreandana and Jade. The whole team is very responsive, provides first touch-point resolution and checks in if everything has been resolved. Highly recommended!

In the grind as a business owner, quick and simple solutions are vital! Hannah was very helpful and provided clarity by answering my question. This really gave me more confidence in using smile to better serve my customers to keep growing my business!

While trying to set up our loyalty program, I had a few questions about how to make it work on our checkout page. Ezra was very friendly and helpful in making it work. I'm looking forward to seeing how our company can grow with the Smile Loyalty program. Thanks again Ezra! Richie

I had a fantastic experience with Karen in customer service! She was incredibly helpful, patient, and went above and beyond to resolve my issue quickly. Her friendly attitude and professionalism made the process so much easier. Thank you, Karen

Karen from Smile made such a big impact on how we ran our business specially with her insight. She is 100% a caring and proffesional person to work with. She understands how business is ran and I 10000% recommend the smile app.

We had an excellent experience with customer service. Erin was an absolute pleasure to deal with — she quickly understood our issue and provided a solution in no time. Her professionalism, clarity, and efficiency made the whole process seamless. Thank you, Erin, for your outstanding support!

Initial Experience with Support – Disappointing So Far I just installed the app and reached out for help through the chat box. It’s been over an hour and still no response from the support team. I received an automated message saying someone would reply to my email within 30 minutes, but I’m still waiting with no update. I haven’t had a chance to fully test the app yet, so I will hold off on a final review — but I may consider changing my rating if I receive professional and timely support. However, if this is how the support team handles the very first interaction, it raises serious concerns about the level of support I can expect after activating the app on my store. First impressions matter — and unfortunately, this one has not been great.

I really enjoy using Smile app. It's easy to set up and when an issue arises it gets resolved promptly. Highly, highly recommended.

Really easy to use and the support has been great - especially Angie who got back to me really quickly with the technical issue I had around how coupons were showing for customers. She sent me a very thorough email explaining things really clearly and she had also done some tests in the background to double check. Thank you so much!

Incredible customer service. Joana was simply amazing. She help overcome a huge obstacle in our Smile migration from BigCommerce to Shopify. 5 stars over and over again!

A customer couldn't claim her points. Jade helped me solve the problem by letting me know that her points had expired. Problem solved.

The support is the best I've ever had for an app. I've never gotten a canned response, they have addressed every question I've had and helped me figure out things even if it wasn't an issue on Smile's end. The best!!

Smile.io has been an incredible tool for reconnecting with our customers and enhancing brand loyalty. The platform is easy to use, and the features make it simple to reward and engage with our community. What truly sets Smile.io apart is their support team—they have been incredibly helpful, providing all the resources we need and ensuring our program is fully optimized. Their guidance has made a huge difference in our experience. Highly recommend Smile.io to any business looking to build stronger customer relationships! Thank you to Joana who has helped us tremendously!

Smile is great especially because of their customer service! Shelby was SO helpful! Within 5 minutes she was on a live chat with me, and took extra measures to help me find an answer to my issue. She was quick, friendly, and professional. Customer service chats are often unhelpful and frustrating, but I never have that issue with Smile! I would definitely recommend.