Had a minor issue, Support replied within *minutes* and addressed my issue perfectly (I wasn't waiting long enough to see changes on the live site). Aside from that, the app has worked flawlessly since I installed it about 8 months ago.

We are yet to go live with this on our website, but we are so excited to push go soon! The SMILE team have been the most wonderful crew of people to work with! They have been SO helpful and literally walked us through step by step with our initial set up! We couldn't have done it without their guidance. We are going live soon but the program itself is so user friendly, and looks amazing for customers and building our community. We are so excited to have smile and we could not recommend them any more.

Excellent App. Works flawlessly and support rep Lisa is amazing and fast to respond. She also has a cute doggie!

Had the best customer support experience with Matt and Lisa. Matt helped me analyze what the problem was and walk me through everything step by step. Even after they followed up the next day to give me an update that everything looked good on their end.

Lynn and the Smile.io technical team provided excellent service! We had a tricky JavaScript TypeError conflict preventing the points balance from displaying on our legacy Shopify customer account page. The team was professional, efficiently debugged the underlying issue, and verified the custom code solution. Our points are now displaying in real-time. Highly efficient, responsive, and genuinely helpful technical support. Thank you!

Erin is amazing! She helped me resolve my issues quickly, which I thought would take me months to fix on my own. Thank you for being so helpful and responsive!

Smile doesn't do everything I've dreamed up (could be a little more customizable), but it covers most needs, and the customer service is above par. Just wonderful to deal with. It's a great loyalty option, for sure!

Our company is a bit more complex than others, and the Smile customer service team has been great to work with through issues, Lisa in customer service has been very helpful answering every question we've come across so far!

I am not a tech person at all. Lynn provided excellent customer support and resolved the issue quickly. I am so grateful and thankful! I’m excited to use the Smile.io app for my boutique.

Jade help me out on support. It was quick and efficient! I highly recommend them for your Shopify Loyalty program.

Lynn from Smile.io was a huge help, and very kind and easy to work with. I deeply appreciate the customer service she provided.

I’m currently testing the application, and Joan’s support has been absolutely crucial in helping me make my decision. I’d like to thank her for her patience, clear explanations, and willingness to guide me through every step of the process. Her assistance made the experience much easier and more enjoyable.

I'll be honest with you, as a small business owner trying to wear a million hats I lost track of just how valuable this program has been for us until recently. And when I opened up the details and saw just how many of our customers are using it, it speaks for itself. To be honest, we almost canceled this service because the rates seem daunting when you first look at them. But when you compare it to the incremental revenue that it drives, it does pay for itself fast and then generates a great ROI. Also the customer service has been terrific!

Customer service was excellent. Even though I wasn't able to achieve what I needed to, I was guided through different ways to get the same outcome from an experienced customer service representative. Thanks!

Erin is super helpful, now on a few occasions ive needed help and ive had chat conversations with her. They really do put their customers 1st!! Highly recommend Smile Till next time, thanks Jo - Chop n Grow

Andrea was great to work with. Smile earned the business of a very happy customer... That is all because of her professional communication, positive attitude and great customer service skills

Shelby & Lisa assisted me well in all my countless inquiries. Kudos to your CS team; she deserves a raise! :)

Apps need to work how you need them too. When they dont you need to know why. The support from this team was excellent in discovering why something wanst working and letting me know so I can change the right settings. Having a REAL person to interact with was more helpful than any AI.

We decided to launch our first loyalty programme alongside our Black Friday campaigns this year and after a bit of research, we landed on Smile as the best option. It’s only been around a week since we launched but so far we have been delighted by the results! The app is really simple to set up and you can be up and running in just a few minutes with a basic set up. Customers started to engage with the programme straight away and we are already seeing customers starting to redeem their reward and we have just received our first referral! The support team at Smile have been incredibly helpful, first in arranging a demo call to walk me through the app and it’s features, which was super helpful when making a decision. They have also been incredibly helpful in answering any questions I have had along the way. A special thanks to Andrea and Cole for all of there support – they have both been superb. Overall very pleased with he app so far and can’t fault the customer support. Would highly recommend!

There is no proper onboarding (only slow chat support) and there is a lot of things that do not work. just to name a few: 1) settings say that my mobile launcher is supposed to be on the left -> still shows up on the right side, even after waiting for over an hour 2) I created my loyalty page. Has no content. Cannot add "ways to earn" to page 3) Analytics are wrong. I had a "Member CLV" of 554 while loyalty driven revenue is 0. 4) ... and a few more If I wait for the chat to give me all the info, I will not be ready before next month.