Great program - ran into a technical issue and the team jumped on and responded and fixed my issue within 1 business day. Highly recommended this integration!

Great app that has helped boost sales and customer experience already. When reaching out for support with a query, Joana replied within 2 hours (on a weekend too!) and was incredibly helpful with my multiple queries. Highly recommend.

I've had some questions about the app and always get a quick and efficient answer from customer service (Lisa most recently).

Joana was amazing! Always here to help, giving me advice, print screen and appreciating our store for its aesthetic. Thank you, I will definitely buy the premium plan!

We are using this app and it is very helpful. It helps me a lot in resolving issues with quick feedback and friendly help for inquiries.

This app is user friendly and the customer service team was very helpful and promptly addressed any questions or concerns that we had. I would recommend this app.

Smile has been a great loyalty program for our customers for the last 3 years! We have enjoyed the customizable features and fantastic support.

Smile is a great program, though the price is a lot for me as a small business, so I have downgraded back to the free one. I had it for about a year on the paid plan. I would prefer a yearly cost so hopefully once my sales have grown to over 100 orders a month they will have this option.

We’d like to give a big thank you to Jade for the outstanding support! He was incredibly kind and quick to find a solution to our issue. The app itself is extremely useful, and we’re excited about fully integrating it into our workflow. At one point, the pricing almost made us reconsider using it—but thanks to Jade’s help, we found a solution that works perfectly for us. Truly appreciate the support!

Great customer service! We appreciate the assistance and for the wonderful follow up! Lynn was very helpful! Thank you!

Great app with excellent support! We’ve been using Smile.io for our store’s loyalty program and have had a great experience so far. The app is easy to use, integrates well with Shopify, and offers exactly what we need to keep customers engaged and coming back. A special thanks to Lisa from the support team — she was incredibly helpful and quick to respond when we had questions about point eligibility for guest customers. She provided clear guidance and even offered to connect us with the Merchant Success team for further optimization tips. Highly recommend Smile.io if you’re looking to build a solid rewards program with top-notch support!

Smile.io staff are kind and helpful. Answered all of my questions promptly and accurately. The knowledgeable, helpful staff made migrating from our previous loyalty program a breeze. Special thanks to Lisa and Angie for your patience and help!

Hannah and Erin helped me resolve a frustrating Shopify Flow issue very quickly, and they were both extremely friendly and responsive the whole time. Thank you!

Smile has gone above and beyond helping me with all the questions I have. Great company with great support!

Lynn was amazing in helping us sorting out the billing info! Thank you so much for all the changes. Such a pleasure dealing with an efficient and competent person!

I would highly recommend this app. I was not able to get the app to work correctly on my website. Lynn checked out the issue and found an error in less than 30 minutes.

Simple integration and great ways for customer to earn and redeem rewards. Dev team is very helpful with any issues. Angie really helped find my code errors with her eagle eyes.

Not only is the app a great addition to my Shopify site - but also customer service is so quick to help and solve problems!! (Shout out to Lisa!)

Smile: Loyalty Rewards Program is great overall. What stood out the most was the support from customer care. They were responsive, friendly, and genuinely helpful whenever I had questions or needed assistance.

So far, so good! We are switching from one Rewards Program to Smile, and Jade was wonderful with helping me overcome obstacles about starting, and Andreandana was helpful with answering a question we had about set up.