Lynn helped me for a long time and helped me figure everything out I needed to know! So thankful for her hard work and dedication she never left the chat!

Very helpful customer service - actually able to chat with a real person and sort issue with a few clicks

We had some issues with the Smile.io app syncing to our Shoplify POS when it updates. It was easy enough to get help from Smile.io and they were able to figure out our problem within minutes! I can see why we choose you for our loyalty program!

Angie is a responsible staff as she constantly follows up with me regarding my enquiry and after following her instructions, i was able to resolve the issue successfully. Really appreciate her follow ups.

We've had an amazing experience with Smile.io! The platform is user-friendly and offers powerful loyalty and rewards features that help us keep our customers engaged. A special shoutout to Ezra, who provided outstanding support throughout the process—ensuring that our VIP program was correctly set up and all customer tiers were properly adjusted. His expertise, responsiveness, and dedication made all the difference.

Very good app so far! It allows me to do what I need and Jade has been very helpful helping me out with some questions I had :)

This app works well for us, does exactly what we need it to, and the support team is excellent and responsive. Thank you Smile.io!

I really enjoy using the Smile.io app! It is easy to use - very user friendly. Recently, I needed some custom reporting, and their customer service team (Cole) was able to get me exactly what I needed! Very helpful.

Customer Service is amazing! They answer very quickly and have always helped me learn how to use the app for my business. I am a new user of Smile and have alredy had my own customers enjoy the app. Jade was very helpful in helping me resolve an issue I was having in using the app. Thank you guys for a great product.

Incredibly helpful, good response time and was able to get help from a real person without going through the runaround with an AI. So wonderful to work with.

Great app even in the free version. CSR Shelby was very helpful when asked about multiple areas of the app. She provided step by step instruction and links to further guidance for each issue and was very friendly as well - a bonus!

Haven't officially launched to our customers yet, but the help I received from Jade was wonderful! Looking forward to seeing how Smile helps increase our sales!

the app is amazing and the service is amazing. I thought that building a loyalty program for my business was gonna be sooo complicated. I was soo happy to find out that Smile exists

We are just installing this program so have to provide feedback on success in about 8-12 weeks but I can already say that the customer support has been very helpful so far.

Shelby and Angie were both very helpful when I contacted customer service. We love the app, thank you!

The app is super great and it helps you a lot to keep loyal customers and get new ones. The support is stunning and the Smile team will help you in anything you need. I totally recommend using this app.

Smile has been great for our business. It has been simple to setup and operate and gets a high percentage of customer uptake and retention. Support has been helpful at all points through our journey.

Andrea was awesome helping me figure out the latest update! Appreciate her help. Love this feature with the rewards point being on POS.

Very helpful customer service. Very quick to respond to questions and help you get your rewards set up.

This is an amazing rewards app. I highly recommend going with Smile. They offer a ton of different cool features and give you a lot of good things to work with!