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Customer reviews: Smile: Loyalty Rewards Program

Develop by Smile.io

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (4,000)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

  • Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
  • Easy setup and user-friendly interface.
  • Simple integration with existing platforms like Shopify.
  • Effective in enhancing customer loyalty and repeat sales.
  • Wide range of customization options for rewards programs.
  • Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

  • High costs and steep pricing tiers.
  • Some features require higher paid tiers, limiting small businesses on basic plans.
  • Issues with integration and redemption of points across platforms.
  • Reported challenges with some language limitations and feature availability.
  • Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

The Sugar Art, Inc.

Mar 13, 2025  on Shopify

Our customers really enjoy the Rewards program! The team is also very responsive and helpful. I do recommend Smile to any business.

The Hub TCG

Mar 13, 2025  on Shopify

I’ve been using smile for the past 3 years. It’s a simple way to reward your loyal customers and can be used to drive sales really well. I’ve enjoyed using it to build my email list as well. Recently my store has seen huge growth and has pushed me over the starter package limit. Hanna was super helpful to help me no go over budget and keep the program running. I definitely recommend this app if you are interested in growing a loyal customer base.

The Tool Tuckshop

Mar 13, 2025  on Shopify

Great app, seems to have good free functionality. I am trying it out still, but for now it's easy to use!

FAYS, terroir chocolaté

Mar 13, 2025  on Shopify

New to Smile. Just about to launch the program. Had an issue this morning and received a quick and efficient response withing minutes. Pretty impressive. Thanks Carla. Glad we chose Smile.

Nine Worths

Mar 13, 2025  on Shopify

Programme de fidélité complet, même en version gratuite ! Le support client est réactif et efficace

FreeMet 🌎 💙

Mar 13, 2025  on Shopify

Recomiendo la app para fidelización de clientes, tienes bastantes funciones que permiten establecer una relación más cercana y de beneficios para los clientes.

Adrift Clothing

Mar 13, 2025  on Shopify

Very helpful response from Lynn when I had an issue with segmenting/flows for one of our loyalty tiers Very quick to respond and help me get to the bottom of my issue! Thanks for your help Lynn!!

Marist MPorium

Mar 12, 2025  on Shopify

As we continue to navigate and learn more about all Smile has to offer we continue to be wowed! The integration with Omnisend and Shopify truly simplifies the rewards program. Smiles customer service is great too! Cole and Shelby were a great team and resolved our issue! Looking forward to continuing to work with Smile.

Elijah's Xtreme

Mar 12, 2025  on Shopify

Been a great app so far, and Lisa in support helped us out quickly and efficiently. Awesome support and good integrations with shopify.

THE BARN Coffee Roasters

Mar 11, 2025  on Shopify

Jaded and Angie have been a great help in implementing this feature on our webshop. I find this app excellent—the customization is optimal, allowing for well branded pop-ups and effective loyalty program triggers. I highly recommend it.

Base Camp Food

Mar 11, 2025  on Shopify

We've used Smile for years and it has proven to be a popular loyalty program for our customers. Recently when upgrading our Shopify theme, their support were prompt in responding to my questions regarding this upgrade and what impact it could have, ensuring we were also integrating Smile in the best way going forward. Special thanks to Ezra who personally handled my support ticket.

Winter Water Factory

Mar 11, 2025  on Shopify

Shelby was amazing to work with as I set up my SMILE program—friendly, knowledgeable, and incredibly helpful every step of the way. She made the whole process feel easy and even fun. Five stars!

Detail Studio

Mar 09, 2025  on Shopify

We have recently implemented this into our business. We were looking for a referral program to incentivize our customers. So far we have already seen some benefits of adding this to our shopify store.

CLOVER

Mar 08, 2025  on Shopify

Lynn helped me for a long time and helped me figure everything out I needed to know! So thankful for her hard work and dedication she never left the chat!

Schoose

Mar 08, 2025  on Shopify

Very helpful customer service - actually able to chat with a real person and sort issue with a few clicks

Hydro-Lite Hydroponics

Mar 07, 2025  on Shopify

We had some issues with the Smile.io app syncing to our Shoplify POS when it updates. It was easy enough to get help from Smile.io and they were able to figure out our problem within minutes! I can see why we choose you for our loyalty program!

Spectrum Store

Mar 06, 2025  on Shopify

Angie is a responsible staff as she constantly follows up with me regarding my enquiry and after following her instructions, i was able to resolve the issue successfully. Really appreciate her follow ups.

Wlidaty

Mar 06, 2025  on Shopify

We've had an amazing experience with Smile.io! The platform is user-friendly and offers powerful loyalty and rewards features that help us keep our customers engaged. A special shoutout to Ezra, who provided outstanding support throughout the process—ensuring that our VIP program was correctly set up and all customer tiers were properly adjusted. His expertise, responsiveness, and dedication made all the difference.

Let's Puzzle

Mar 05, 2025  on Shopify

Very good app so far! It allows me to do what I need and Jade has been very helpful helping me out with some questions I had :)

Matcha Dive

Mar 05, 2025  on Shopify

This app works well for us, does exactly what we need it to, and the support team is excellent and responsive. Thank you Smile.io!

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