Ezra & Team were quick to deploy a bug fix to a small issue the app was having. Other than that the app is outstanding and full of cool features.

Eric is very helpful! The basic plan is already fulfilled most of the functions / features we are looking for.

Helpful and understanding support team. Thanks Jade, for resolving my setup issue with the web platform changes.

I want to give special recognition to my rep - Cole for going above and beyond in helping me customize my loyalty program. It took many conversations and quite a bit of pivoting, but he never lost patience and consistently delivered solutions tailored to my needs. His dedication, professionalism, and outstanding customer service made the process successful. Truly 5-star support—I couldn’t be more grateful!

After a few emails bouncing around between agents, I finally got to Lynn. Once I explained the situation, she had me squared away in no time. If I’d gotten Lynn from the start, this would’ve been a no-brainer 5/5 — she’s the MVP here!

Lynn was amazing! She took time answering all my crazy questions as I got set-up. There was nothing she left unsolved. If I need help again, I hope she is available! Thanks again!

Very clean and easy to use. Very helpful staff - Erin, she understood all my needs and explain things very clearly.

I have had the app for years and it is good for points and rewards and the customer services is great. I just had assistance today from Lynn who was very helpful of refunding my fee for an upgrade I didn't want. Downside. Smile is not customer friendly meaning it is very hard for customers to see their balance and understand how to turn their points into discounts unless you purchase to $200 monthly plan which includes the loyalty hub. I decided to go to another loyalty app just because I wanted to give my customers a more effective app that was cost effective for my business

Aldrig har jeg oplevet så sublim support! Utrolig hjælpsomme og de slipper dig ikke før at du har det hele opsat som du ønsker - så taknemmelig for al den hjælp jeg har fået til opsætning og guidning.

The Smile app has been one of the easiest loyalty and referral apps I’ve set up on Shopify. Their support team, Cole, Shelby, and Lynn, were always quick to respond and incredibly helpful with any technical questions I had. If a feature wasn’t available, they didn’t just brush it off; they passed along recommendations to their product team as possible future enhancements. Unlike many other apps with endless chatbots or large teams of agents giving generic responses, Smile has a small team of real people who actually care and help you get your program up and running. That personal touch really stood out. I’ve been very happy with both the level of service and the product itself, and I’m already seeing Smile make a positive difference in my customer lifetime value. Highly recommend!

I was shopping around for a rewards program for our store and I reached out to Smile with some questions. Their team was super helpful and responsive. Andrea, Lynn, Cole, Shelby and their entire team helped answer any questions I had. Setup was easy too. EDIT: I had some follow up questions and Lynn was super helpful and answered all my questions very quickly!

10/10, Lisa went out of her way to provide me screenshots to explain my question. She also checked back in with me after a day to see if I had any more questions. Thank you so much for your help!

I reached out to Smile to help me resolve an issue that I was having with a customer using her points. Lisa was very helpful. She resolved my issue quickly. Thank you!

Lisa was great! She helped me phase out my rewards program and help my customers with the transition. Thanks Lisa!

excellent app and support. please make grow plan accessible to asian merchant and market, that would be perfect, thank you

Andrea was so responsive and helpful. I was able to upgrade to a higher plan thanks to Andrea. I really appreciate it and I am looking forward to seeing the growth this brings.

Quick response times. Super appreciated! I appreciate when one Smile Team member picks up on the conversation seamlessly to keep the ball rolling.

Excellent support team! They also offer a broad range of highly customizable features which is important if you're a business wanting to make sure that your brand is homogenous with apps like Smile!

We installed Smile recently on our website and so far we are very happy with it. Their customer service is outstanding, always available to help.

So far it has been great, we ran in to some issues that wasn't smile app related I just thought it was and the team worked hard to help us and went above and beyond to find a solution to our issue turned out it was another app that was blocking smile and we were able to have this resolved with the information received from smiles technical team, thank you Angie!