Andrea was awesome helping me figure out the latest update! Appreciate her help. Love this feature with the rewards point being on POS.

Very helpful customer service. Very quick to respond to questions and help you get your rewards set up.

This is an amazing rewards app. I highly recommend going with Smile. They offer a ton of different cool features and give you a lot of good things to work with!

Best support ever! The app is pretty intuitive and easy to set up, but I began to write down some questions along the way more so about how the rewards program works in conjunction with your own discounts. I sent quite a list on the chat, and Lisa really went the distance and answered ALL of my questions and then some! Very happy and excited to get these rewards to my customers! Thank you!

We used Smile for a few years now, excellent reward system, easy to set up, manag,e and use for customers. UI and UX are super friendly. Customer Support Shelby was wonderful in helping me with inquiries.

Great service and excellent communication! Lynn was able to help us resolve our concern. Highly recommended!

Excellent app! Increased our customer engagement and customers actually love it! The tiered program is a big plus for our customers. The dashboard is very complete and the features are better than similar apps we tried. Also, the support staff has been a delight to work with. Quick, competent and courteous.

We have been using Smile for our rewards system for many years now and have never had any issues. The couple of times we have had questions over the years, the staff at Smile have been very helpful and prompt in responding. Our customers love that they can be rewarded by shopping with us, and cash in points for discounts without needing to wait for a sale.

We’ve been using the Smile.io app for many years now and are really happy with the way it manages our loyalty programs. The interface is user-friendly, making it easy to navigate and implement various features that enhance customer experience. Recently, I encountered an issue that I thought might be difficult to resolve, but I was fortunate to receive assistance from Enzo. He went above and beyond to ensure my problem was addressed promptly and effectively. His dedication and support made a significant difference, and I truly appreciate his efforts. I’d recommend this app to anyone looking for an easy to use loyalty program with five star support when needed.

Ezra was super helpful and quick to respond! They provided a clear, detailed answer to my question and even followed up to make sure everything was covered. Great support experience—thanks again!

Smile.io was easy to install and configure. The support team was very helpful and responded to all my questions promptly. I highly recommend Smile.io

A very competent team, always ready to help and always trying to find solutions. A very well-developed app that I would recommend! Keep up the excellent work!

App (also in the free version) is great! You get more or less really great value for nno money at all - hard to find in other apps on the store. Also support team is more than helpfull and has a great feeling for customers and their special needs (especially for small businesses)! I can totaly recoomend the app the the support team! Love it!

We ran into an issue after launching with Smile.io, but Shelby from their support team was absolutely fantastic. She was super friendly and incredibly helpful, quickly jumping in to sort things out for us through live chat. It was such a relief to connect with someone knowledgeable in less than 5 minutes! In a world where customer service often slips as companies grow, Smile.io really stands out. I totally recommend them if you're looking for a service that truly supports you.

I had a great experience with Lisa from customer service. She helped me navigate the app and solve some concerns I had. She was quick and very easy to talk to :)

Great FREE program with lots of options as well as fairly priced paid upgrades. Quick and helpful chat support. Great integration with Shopify POS as well. Customers love that I can help keep track of and redeem their points for them when they shop in-store as well as online.

Although I’m currently only using the free plan, the explanations for each section are clear and easy to understand. I encountered some issues during the setup, but after consulting customer support, they made adjustments for me based on my specific problem. It was really helpful and friendly!

The customer service of the Smile.io team is such a gold standard! They have really went above and beyond to accommodate my account to really fix all my needs. Their follow up has really shown how much they care that their customers are able to use their software effectively and I would highly recommend this app! Shout out to Karen, Jade and Joana for showing how much they care.

It’s been helpful to a point, but once you go over your only allowance you can’t access any admin. If it doesn’t ever go back under the limit I was told I still can’t access it unless I go up to the next level which as a small business is out of my league. Fortunately Andrea came and answered my call and helped me out. So I can access the admin section and amend it and answer customer questions.

Lynn P. was super helpful, and even taught me something about shopify that I didn't know was a thing, which she didnt have too, because Shopify technically isn't her product..