5/5 - Incredible Support Team! I’ve been using Smile.io on my website, 4u2heal.ca, and the app has been great for rewarding my customers! What really stands out, though, is the amazing support team. Maggie went above and beyond to help me troubleshoot a design issue, and her dedication to finding a solution was truly impressive. Not only did she explain the issue clearly (apparently, something about a "z-index" ), but she also took the time to make me feel at ease about the process. Even when I hesitated to give collaborator access (because I'm super protective of my Shopify store), Maggie was understanding and professional. It’s clear this team cares about their product and their customers. I’d recommend Smile.io not just for the app, but for the fantastic humans behind it. Maggie, you rock!

We had an issue with Smile where the birthday points weren't being added but Ezra was able to quickly and efficiently resolve this issue and keep me updated along the way.

Fast and efficient service - what I needed when I was in a pinch regarding dealing with repeat orders and how they should be handled in order for customer to receive their points.

Easy to set up and use. The main drawback is that the sign-up for rewards requires a separate process from the standard account sign-up on Shopify. It would be much better if the regular account sign-up page included a checkbox for rewards, allowing for a single, unified sign-up process.

awesome support, Joana was very helpful, greatly extended trial period so I could get a full understanding of how the platform works.

We just finished setting up and launching a Smile rewards program! The Smile team has been super helpful and quick to respond with any questions we have had. The program was very straight forward and there are so many resources that Smile offers to help you along the way. Happy to report that it's been a huge success with our clients!

It's very easy to use. the team was very helpful and guide me for everything I needed. I strongly recommend it

Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.

Great assistance! Very quick to respond to our ask for help and quick to ask questions and followup. Great product :)

Lynn and the Smile.io's support team has exceeded our expectations during our loyalty program migration. They were responsive, knowledgeable, and provided clear solutions to our questions and challenges. We especially appreciate their patience and willingness to go the extra mile to ensure a successful data transfer by reinstalling the app; in which resolved the concern. These options all provide positive feedback while highlighting the value of the support received. You can choose the option that best reflects your specific experience and desired level of detail. Blessings!

Very easy to use and easy to modify to your liking and what suits you and your business. Customer service is friendly and quick to respond.

STRONGLY NOT RECOMMENDED! They doesn't provide real assistance, they are too busy to answer. One of the worst customer service I have ever seen.

Trying to figure out why some of my customers are not able to pull up their reward points to redeem them on their phones. Kind of sounds like a glitch. We are currently working on the situation and customer service has been as helpful as they can be, just still trying to get the problem resolved.

Great app! Been using for several months now! For sure it has boost our sales! A must app to retain customers!

Lynn is amazing! She was able to quickly understand my problem and offered a solution that worked very well! Great customer service from Lynn. :)

We are starting to work with Smile as we think they provide a great solution, but where we think they are excelling is on their customer support!! Shelby has been of a great help and we are sure that we will stick with them for long time. Thanks!

Great solution for loyalty program. Easy to set up and easy to use. Joana was quick to solve my issue at hand. Thank you!

Jade from Smile team was super helpful! Our problem was solved really fast - we like using the app as well.

I've used the app for a while now and have been please with the functionality and ease of use. Customer support is great as well. Highly recommend!

Joana was really helpful in answering my enquiry. The app is super simple to use and not overwhelming at all. Thank you for making it easy!