Smile is a great program, though the price is a lot for me as a small business, so I have downgraded back to the free one. I had it for about a year on the paid plan. I would prefer a yearly cost so hopefully once my sales have grown to over 100 orders a month they will have this option.

We’d like to give a big thank you to Jade for the outstanding support! He was incredibly kind and quick to find a solution to our issue. The app itself is extremely useful, and we’re excited about fully integrating it into our workflow. At one point, the pricing almost made us reconsider using it—but thanks to Jade’s help, we found a solution that works perfectly for us. Truly appreciate the support!

Great customer service! We appreciate the assistance and for the wonderful follow up! Lynn was very helpful! Thank you!

Great app with excellent support! We’ve been using Smile.io for our store’s loyalty program and have had a great experience so far. The app is easy to use, integrates well with Shopify, and offers exactly what we need to keep customers engaged and coming back. A special thanks to Lisa from the support team — she was incredibly helpful and quick to respond when we had questions about point eligibility for guest customers. She provided clear guidance and even offered to connect us with the Merchant Success team for further optimization tips. Highly recommend Smile.io if you’re looking to build a solid rewards program with top-notch support!

Smile.io staff are kind and helpful. Answered all of my questions promptly and accurately. The knowledgeable, helpful staff made migrating from our previous loyalty program a breeze. Special thanks to Lisa and Angie for your patience and help!

Hannah and Erin helped me resolve a frustrating Shopify Flow issue very quickly, and they were both extremely friendly and responsive the whole time. Thank you!

Smile has gone above and beyond helping me with all the questions I have. Great company with great support!

Lynn was amazing in helping us sorting out the billing info! Thank you so much for all the changes. Such a pleasure dealing with an efficient and competent person!

I would highly recommend this app. I was not able to get the app to work correctly on my website. Lynn checked out the issue and found an error in less than 30 minutes.

Simple integration and great ways for customer to earn and redeem rewards. Dev team is very helpful with any issues. Angie really helped find my code errors with her eagle eyes.

Not only is the app a great addition to my Shopify site - but also customer service is so quick to help and solve problems!! (Shout out to Lisa!)

Smile: Loyalty Rewards Program is great overall. What stood out the most was the support from customer care. They were responsive, friendly, and genuinely helpful whenever I had questions or needed assistance.

So far, so good! We are switching from one Rewards Program to Smile, and Jade was wonderful with helping me overcome obstacles about starting, and Andreandana was helpful with answering a question we had about set up.

This app is easy to implement and customize with a variety of rewards for customers. The support team is quick to respond to questions with several solutions for our program.

This app is easy to set up since there is no coding needed, but customer service is very fast to respond if you have a question.

Very helpful, thank you! Would be great to have the option of 1 point = 1 dollar, but the app won't let you accrue points less than 1. For example, you can't set it to give 0.5 points for every dollar spent.

Great customer service. Shelby was very knowledgeable and kinds. The app is easy to navigate. Wish I could change the name of the loyalty program and look of it without upgrading though.

We’ve been using Smile for our rewards program for over a year now, and I couldn’t be happier with the service. The customer support is exceptional—they consistently resolve any issues and respond to my inquiries quickly. A special shout-out to Erin, who went above and beyond in helping me with a recent discount issue. Her responsiveness and helpfulness truly made a difference. Highly recommend it!

Great platform that has given our customers a great buying experience and encourages repeat orders. The Support was very quick at assisting me with a query. Would recommend :)

The most comprehensive rewards app out there. Very easy to set up and blends seamlessly with any theme. Support is superb! Special thanks to Ezra, Maggie, Andreandana and Jade. The whole team is very responsive, provides first touch-point resolution and checks in if everything has been resolved. Highly recommended!