This app works pretty great. The only complaint that I have is that the starter plan has a really low maximum number of monthly orders, only being 500, but I love it besides that. Also, Shelby - the person I talked to for getting help - was so nice and helpful! It's also a great app if you use Klaviyo :)

This is a quick way to add a robust loyalty program to your store. I love that it will work in store and online! Looking forward to using all the features. I am impressed at how quick it is to install and integrate.

Erin was very helpful in solving my issue and provided advice on how to avoid it in future, Thank you!

Exceptional partner for loyalty implementation Smile.io transformed our app's rewards system from concept to reality. Their API integration was seamless, and their team guided us through every step with genuine expertise. What impressed us most was their commitment to making complex loyalty mechanics feel simple for our users. They didn't just deliver code—they delivered an experience. The implementation was smooth, the support was outstanding, and the results speak for themselves. Our customers love the new rewards system. Highly recommended for any team serious about customer loyalty.

Support is unlike any other i've received, very clear help and instructions on how to get out of certain situations, timely replies are a norm on this app which is crucial for success. Great app and easy to use as well.

The customer service is absolutely FANTASTIC! Special thanks to Lisa and Andrea for their kind patience in answering my many questions. I'm giving 4 stars because the starter (paid) plan could offer more "rewards" than it does currently. Also, the interface/navigation is very frustrating. Certain things like the widget are edited via two seprate sections, which can be a nightmare if you're still familiarising yourself with the setup........And there's so many additional options/settings available and you don't know your plan is not entitled to them until you start clicking and try activating them. That, is very frustrating as a user.

We’ve used Smile.io since 2018 to manage our influencer rewards, and it’s been rock solid. The platform is reliable, easy to use, and their customer support is always fast and helpful. A great long-term partner for loyalty and rewards. /Thomas

Very helpful support! They helped enable us to use the program to it's full potential. Really appreciate their quick and generous support!

overall the app is great. It's working well for us and our customers. I do wish there were some language about gift card purchases and that points are not earned on those purchases. That issue comes up often for us..

Cole at Smile.io has been absolutely amazing to work with! He’s professional, kind, and always provides excellent customer service. You can tell he truly cares about the people he’s helping. It’s been such a great experience communicating with him!

Fantastic app with excellent support! The setup was smooth, and everything works just as expected. I had a few questions along the way, and the support team—especially Ezra—was incredibly helpful and quick to respond. It's great to see an app backed by such dedicated customer service. Highly recommend!

The support team has been incredibly responsive and helpful throughout, making it a smooth experience. Highly recommend this app for building stronger customer relationships.

Smile has been great for building customer loyalty. It’s easy to set up, simple for customers to use, and works seamlessly with our Shopify store. The support team is responsive and helpful. Highly recommend!

Amazing app! Easy to set uo and has any feature that you would want. Lots of customizable options to set your rewards just the way you want them.

Smile support are incredibly helpful and available to support you whenever you are in need. Great values are behind their support team which is rare to find in current times. Thank you Lynn.

We've used Smile for years and are looking for ways to optimize. I reached out to support with multiple questions, and they were very able to help me with all of them, which isn't always the case. I appreciate the quick and thorough responses from their support team.

I'm brand new to this ... but I can say for certain that the help I got through their chat mechanism really helped me along. I had a few questions about how the app was going to work. I dealt both with Cole and Lisa and quickly got answers to my questions, strategy hints and technical help. I waited on average - about 10 minutes for help (they said I'd get it within 4 hours so this was a relief). Hopefully use of the SMILE app will be smooth sailing, but for what it's worth; I'm happy there are people "nearby" to help if I have problems

This app is SO worth it. We recently switched our POS to Shopify and our in store customers are loving the new rewards so much more than our old system. Before they had to wait for a monthly batch to use them. Now they can use them on their next purchase. And the Smile apps customer service is top notch. Andrea helped me weed through a lot of time to fine tune our setup.

The app is great. Customer service is very responsive and diligent. Even the free plan is a winner. You can toggle options on and off and create a dynamic experience for customers to return and keep returning.

This app is decent, but too many issues make it grossly overpriced for what it provides. Customers are constantly being rewarded duplicate discounts for reaching tiered levels. I have had this issue several times now with support telling me it was fixed when it clearly has not been. Also, if you refund orders, rewards then do not get credited back to the user, so it must be done manually. This will always be a headache if you cancel any orders.