Absolutely love this product! The app is top-notch, and it has exceeded my expectations. It has elevated our website, we hope to continue to see upgrades to it. I would recommend this product for certain.

They were very helpful in helping me set up my account and making all the necessary changes. I really like their customer service. Extremely helpful.

Lynn P from the Billing/Technical support team was exceptional. Great service and prompt replies. She is so awesome and really deserves a raise. Pay her more

Lynn answered my question quickly and accurately, and followed up to make sure that I understood the instructions

We had nothing but issues with 3 other Loyalty Programs, and are so happy to say that Smile is the only app that ticks every box we need (and what we believe is the absolute fundamental features of a loyalty app to engage customers during purchasing and checkout). Well done Smile! And a special shout out to Lisa for all her help during the onboarding and my endless questions and need for support. Thank you so much for all your help Lisa!

Great app with lots of features. The support team is great, we made a mistake leaving the rewards program on during migration and had to remove all the points from the old customer orders. In just a few minutes they sent a csv file to zero everyone out. Excellent support!

Shelby (Live Chat Representative) promptly and efficiently guided our team to quickly resolve an issue that one of our customers had with a referral by showing us where to go in the app. Great job!

App does not support post-purchase upsell points, they do not count towards the total automatically and need to be added manually to every order, what a joke!! Also, the app does not retroactively add points for previous orders a person made before you installed the app.

Lynn P. was very helpful in the process of helping me retrieve my billing receipts as well as adding my email to receive the receipts every month. Thank you Lynn!

Andreanda, thank you for your abrupt response to fix the app installed on our website. Job well done!

Malísimo. Su servicio sí da puntos, pero la gente no puede usarlos. Y al abrir el caso con soporte, más de 24 horas y nadie es capaz de responder el chat. Más de 3 días y nadie responde por correo.

First: Shelby in Customer Care is very professional and responsive. Secondly, Smile.io continues to evolve their platform. Third, they also look for opportunities to leverage the brands on the platform.

I am very satisfied to every features I experienced with Smile. The team also has a great customer relationship management that very helpful to find the best solution for every case we found.

The few times I have had to speak/write with the staff at Smile have been nothing but exceptional. They really are there to help and made sure all my concerns and/or issues were resolved. It is very nice to still see some companies out there will great customer service. Best, Mike Brown

Smile has been wonderful for us. When we ran into an issue support was immediate and extremely helpful!

New to the app but so far it's been great! Easy to set up and use with many options. Support has been amazing

I had a brief play with the free to install version but you'd need to upgrade to the $49 a month to get any value. I upgraded but within 2 days noticed huge delays throughout the app. New customers were not getting points immediately and it would sometimes take 5+ minutes before they were being awarded. Customers who signed up to get money off their first purchase were then getting frustrated and leaving the site when they didn't get their points resulting in loss of sales You have to pay $199 a month to get access to a landing page. I realised this is essential as working through the popup is frustrating for users. I had no support from Smile as I was trying to work through my problems so within a day of paying $49 I asked for my money back and they said no. I've since found Rivo which is cheaper and so much better. Their starter plan includes the landing page which smile wanted $199 a month for.

Jade Davis was such a huge help. She helped answer all my questions and got me going in the right direction.

Very responsive and helpful! I have recently re-vamped my plan and they were very helpful in navigating best practices for best results :)

I recently installed Smile: Loyalty & Rewards onto my shopify store. The entire process was simple and streamlined. Hannah followed up several times to ensure that my implementation went well. So far, excellent.