We’ve had an excellent experience with this app and the support team behind it. The features have been incredibly useful for our store, and the customization options are fantastic. When we needed assistance, the support team was prompt, responsive, and handled our request quickly and professionally. The level of customer service has been outstanding, and it’s clear that the team truly cares about their users. This experience has given us confidence in the app, and we’re now considering upgrading to a paid plan. Highly recommend this app to any store owner looking for a reliable and user-friendly solution!

Super awesome and helpful support.. Prob the best Loyalty & Rewards app you can use on Shopify right now by far..

Great app with a good range of options to reward customers for their loyalty. Super helpful customer support, Joana spent time working through different options that might work for me both now and in the future for the type of rewards I would like to offer.

The app is easy to navigate, you can tailor it to best suit your website, but some portion you won't be able to which is fine with me. But with their customer service is quick and helpful. Shelby has help me navigate and find out why my customer wasn't getting her point and I was able to adjust it and explain to my customer the reason why. I would recommend for others who want to start on loyalty program on their website.

Amazing loyalty program. We switched because of rampant code leaks and saw immediate savings due to fewer discounts. I recommend this app (if you have the budget). Update: The customer service is very good.

Lisa and Andreandana were both extremely helpful. They went above and beyond. App functioned great as well.

If I was just reviewing the customer service and troubleshooting/help I just received from Shelby then it would be 10* (seriously, I can't express how grateful I am for her help because without it I would have given up and just taken the hit and removed Smile.io completely rather than deal with the tech issue!), however it seems like I'm reviewing the whole app and my experience so far is that if you're not amazingly tech-savvy (I'm reasonably adept) then it takes a while to get your head around the intricacies. Overall, fantastic support and I have very little to complain about considering that I'm currently using the free plan which gives a great 'basic' offering plus unfaultable customer service. I'm looking forward to understanding Smile.io more and hopefully it won't be long until we're able to upgrade to the better paid plans. (Thank you again, Shelby. You're a star!)

Shelby chatted with me for over an hour answering all my questions about the referral program - so helpful, patient, and fast. Thank you so much!

Excellent Loyalty and Rewards app! I had some issues implementing a few of the features and was helped and taken through it step by step. Thanks so much Hannah!

As a small business owner at Stellarance, we have found Smile.io to be a fantastic tool for building customer loyalty and engagement. The support team was incredibly responsive and helped us set up the mobile widget seamlessly, making it easy for our customers to access rewards on any device. This app has been invaluable in enhancing our customer experience and encouraging repeat purchases. Highly recommended!

Amazing experience with a very thorough onboarding. We've been Smile customers previously with another store but we are still amazed by the level of service offered by Joana, Jade, Andreana, Angie, Maggie and Lisa. All amazing and the perfect ambassadors for an outstanding review platform. Thank you for all your support team.

So far we are loving this app. Any issues we have had were dealt with quickly and easily via the online chat with Shelby.

App assez facile à paramétrer. Service support réactif et qui m'a bien aidée. Juste dommage que certaines fonctionnalités basiques soient réservées au plan le plus cher.

Excellent documentation, easy to set up and customize. Support is responsive and helpful. New features released fairly often. Much more affordable than some of their competitors for more features. Easily integrates with most major marketing and reviews software.

There are some things when setting up the program that may not be as straight forward as they seem. I am thankful for the step by step help on the backend.

Extremely satisfied with the customer service and speed of conversation. The demo was excellent, and our rep (Cole) was knowledgeable in the app and general Shopify information, which was especially helpful for our team, as we don't have technical staff on board. Excited to kick this program off for our customers.

Just installed and configured, so far so good. I like the flexibility and the ability to scale with little cost up front.

I am just launching the app so had a lot of questions during set up. Shelby was extremely quick to respond and helpful in guiding me through the process and what would work best for us!

I really appreciate the support that addresses customer issues right away. I highly recommend this website for anyone who needs points and referrals.

I recently had an excellent experience with Joanna from the Smile.io help desk. She was extremely helpful in addressing my queries and provided prompt responses that made the entire process seamless. Joanna's expertise and quick replies ensured that I received the assistance I needed without any delays.