Joana was so quick and extra helpful. She had many suggestions to solve my query and followed up with me! Excellent service, many thanks!

So far we had a very pleasant onboarding with Smile.io When we had questions the team was quick to help us.

This app is relevant if you want to use a loyalty program in your Shopify store. I needed help a few times, and their support was very responsive, I am thinking of Joana who responded to me in less than an hour and took the time to help me! So I recommend this app !

Updated review: Customer service contacted me after my first review and we were able to find a solution based on my seasonal company. I think they have a great customer service and for that I give them a 5 stars. I want to say that I hope that in a near future they will offer more packages. Right now it goes from 0$ to 50$ and nothing in between. Maybe with one or 2 options in between they would have even more users. Previous review: I have used this apps for a year or so. This was a wonderful app until they switched some features. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed. I am a seasonal business so some months I have 100 orders and other months 350 orders but because of that, I would need to upgrade to the 49$/month plan and I think it's way too expensive. Not a good solution for small businesses.

After trying several rewards system Apps for years, this is definitely the best, very complete interface and covers all types of possible existing rewards, the only negative point I find is the excessive cost of its plans, which at least for small businesses or businesses just starting out, I don't think it's possible to pay for their plans, but I give it 5 stars since they have a free plan that is also very useful and it is available to everyone.

I have used this apps for a year or so. This was a wonderful app until they switched some features. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed. I am a seasonal business so some months I have 100 orders and other months 350 orders but because of that, I would need to upgrade to the 49$/month plan and I think it's way too expensive. Not a good solution for small businesses.

Usable as a free option but the upgrade price is insane. Nearly a full year of shopify per month cost is insane (base plan is still more than shopify eahc month) for a small business doing small sales. Extremely easy to abuse and manipulate - I had a customer make multiple accounts and fake share and all the points were given every time. The 'tasks' are not real so this does not feel like you are getting the return for the customer to get their points. The free perks are nice enough, but I was looking for another option as soon as I could after the manipulation issue.

Had an issue from a customer not receiving the full amount of points, contacted Smile through chatbox and Lisa was able to resolve promptly by providing step by step instructions for me to follow which was really appreciated, as I'm not great with technology. Thank you so much

Support team, Erza was very helpful in assisting us with the integration of Smile.io to Hydrogen Shopify until it was successful.

The support is excellent. I spoke with Lynn and she was extremely helpful. Overall very good app for customer loyalty which will drive more sales on Shopify stores.

Just started using this app. So far it is working as described. Had one technical issue but it was addressed and resolved fairly quickly thanks to Ezra.

Smile has been a wonderful, easy tool to use on our stores! Mike has curated a wonderful team and really takes care of long time loyal customers. Ive gotten wonderful, easy help from Lisa, David and other team members as well.

Jade from Smile.IO was incredibly helpful explaining the logic behind the Increase account creation pop up. I'd been looking for a way to limit this pop up to a certain page too, and even though this isn't currently possible, she has added it into the feature request list- fab service! I look forward to testing this pop up soon.

This is a loyalty program with tremendous flexibility that is easy to set up and amend and it keeps our clients happy as a value add in a competitive landscape. As a small business, I found the monthly fees to be steep once I hit the threshold to outgrow the free plan, however the customer service team was extremely supportive, diligent and creative in finding ways to help me to maintain the program.

Customer service is so helpful in setup and troubleshooting. We just launched, but very excited to see how this helps grow our business.

This is a useless app even they label it as "FREE" app. You can't even use it in Shopify's Starter Pack. WASTEOF TIME to download and talking to their "so called" advisor. At the end of the day, ZERO accomplishment. I STRONGLY DON'T RECOMMEND THIS APP.

So far so good! The Customer Service has been so helpful with questions as I get set up. My customers are excited and earning and leaving reviews already!

Reached out via chat to ask a simple question about order returns and reward points. Received a straight to the point answer quickly along with reference links to Smile Loyalty & Rewards Shopify page and super cute puppy gifs. Just like the chat interaction, using this app is quick and easy. Thank you Lisa!

The best rewards system ever. It works great with Shopify POS and our online store linking rewards together. Customers also love its ease of use!

Happy Lucky’s loose leaf tea is both brick & mortar and online. What drew me to you all back in 2019, when we set up with Shopify, was Smile was the only loyalty program that worked and facilitated customers to earn and redeem via both channels. We’ve been smiling ever since. And, thank you Brandon for your recent help. Much appreciated.