I am very satisfied to every features I experienced with Smile. The team also has a great customer relationship management that very helpful.

App works really well, Had some trouble but I was contacted by a Manager and they were able to help me out!

Brandon and Hannah from the Merchant Experience team were super helpful and very quick to help our team solve an questions we had!

Lisa was great. Her communications were clear and helpful - including step-by-step screen shots and suggested text when I needed it. Thank you!

The customer service is outstanding! Quick response and talked me through any questions I had as I was setting this up. so good

A minha experiencia com a Smile tem sido ótima, tem sem duvida ajudado a fidelizar os meus clientes e o suporte deles é fantástico, respondem prontamente a qualquer dúvida ou problema.

Support team is helpful and responsive! They reply promptly on our issues/requests and always strives to provide a solution that helps our business :) Definitely the top loyalty program apps in the market. Special thanks to Lynn for helping on our billing/account related requests, as well as Hannah, Andrea and team for providing the necessary data requests.

Easy to set up, looks great, and when I needed help, Lisa was on top of it and got my questions answered within 5 minutes!

Absolutely a game changer for retention, re-engagement, and increasing average order value! Can not speak highly enough about their customer support - any time we've had a question, the team is knowledgeable and quick to respond. They're also highly creative - helping us think differently about the programs we're running, and how to make them even better!

We've been using Smile for a few years and we really like the features and design. Above all, the customer service from Andrea and Hannah have been amazing. Always helpful and they do their best to solve any issues that we might have. Great job, guys!

It was great working with the Team. The issue with our customer has been resolved. Thank you, Angie!

I just downloaded the app and I couldn't find the dashboard. I opened a chat with support and Lynn was amazing. The agent was so patient, kind, and knowledgeable. I will definitely suggest this app to others.

Shelby was very responsive and detailed in her support of my second chat request. Very professional and answered my questions exactly. Thank you!

This app is pretty user friendly and the customer service is fantastic! We added this app to two of our shopify stores now and we already have customers signing up and eager to earn.

I wanted to thank you guys for some elite customer support. Lynn P went above and beyond to solve my issue, super fast and very personable - Thanks again!

Could be a good app but you can't control what points are earnt on. Needs to be more control so you don't reward points on low margin or low supply high demand products. Developer says they may add to get you on board but no action yet.

I run the Smile app on both my boutique and nail stores. It's a great loyalty program to have to build a solid returning customer base! Andreandana and Brandon were super helpful when I had to pause my one store for a while and relaunch the Smile app.

Great customer service! Helpful as always. Thanks to Ezra for patiently answering all our questions.

To be honest and transparent, this app exceeded our expectations! It did everything we needed and more. While it can get a bit pricey, I believe that's a subjective consideration. The staff is fantastic—always helpful, and Lisa is an absolute gem to work with.

Today I received great service from Joana. She was very quick with her response time, friendly and very helpfull. We managed to fix the problem and was happy with the service. Thank you Joana