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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Reviews (1,127)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

SOPHIEGRACE

Mar 20, 2025  on Shopify

Okendo is a useful tool for our website. I had a meeting with Laura Gomez, and she's super helpful helping us optimize the platform!

Mariani

Mar 20, 2025  on Shopify

I recommend Okendo for the relative ease of use and ability to integrate with Klaviyo to boost growth. Henry Thompson is an exceptional human who listens intently and provides lightening fast, pertinent feedback for solutions and brand growth.

LoveBug Probiotics USA

Mar 20, 2025  on Shopify

Okendo's team have been forthcoming and available to jump in on a call whenever needed. Especially Karen Vargas, she's been incredibly helpful. The integration has been seamless, and the metrics and attributes are a brilliant feature.

WiFiBOX

Mar 19, 2025  on Shopify

It has been an excellent experience using Okendo for our products. With one SAAS, we are able to collect reviews, run referral program and even conduct the quiz. Our SEO has been greatly improved as shown by the higher ranking of some keywords in Google search result, after the use of Okendo for only half a year, especially in the Japanese side. I would highly recommend Okendo for any merchant using Shopify!

True Classic

Mar 19, 2025  on Shopify

Laura Ann has been an incredible Success Manager at Okendo! She is always proactive, responsive, and genuinely invested in helping us optimize our customer experience. Her deep knowledge of the platform, combined with her strategic insights, has made every interaction seamless and valuable. Whether it's troubleshooting, providing best practices, or suggesting new ways to leverage Okendo, she consistently goes above and beyond. Working with her has been an absolute pleasure, and her support has been instrumental in our success!

Ben Buckler Boards

Mar 17, 2025  on Shopify

Shiela from Okendo has been absolutely fantastic to work with! Her service is top-notch—she’s incredibly knowledgeable, responsive, and always goes above and beyond to help. No matter the issue, she finds a solution quickly and makes the whole process seamless. Highly recommend!

VidaVibe Volleyball

Mar 13, 2025  on Shopify

Our company has been using Okendo for over a year and it has been amazing! We've seen a huge increase in reviews which was our goal when signing up with Okendo. There are so many other useful features that we are starting to branch out to, and we can't wait to see the results! The set up is easy and they walk you through everything step by step. We highly recommend Okendo! Shout out to Amanda Calderon for showing us the new features we will definitely we implementing!

Matter of Monday

Mar 11, 2025  on Shopify

Okendo is the best! Excellent in flow design and customer service. Special shout out to Karen and Adrian for the amazing customer support and professionalism. As a new comer to E commerce, I relied a lot on their knowledge and guidence. I can't thank them and the team enough.

Susanne Kaufmann EN

Mar 11, 2025  on Shopify

No delays connecting to an agent, and no annoying chat bots. The agent was helpful and resolved my query quickly and efficiently.

ARDE

Mar 10, 2025  on Shopify

Super happy with the app and with the Customer Support they have. Juan answered me in just a few minutes and helped me styling the review Carousel with CSS as if he was a real wizard. So happy. Thanks again Juan!

Hold Me Coco

Mar 08, 2025  on Shopify

Such an amazing product! I need my hand cream to be non sticky as I'm constantly working on my laptop and this does that so well!

Daniel Patrick

Mar 07, 2025  on Shopify

We've had Okendo for quite a bit now. Love all the features and the ability to customize the app to fit in flawlessly with the design of our website. Easy integration with our other digital marketing platforms. Laura has also been extremely helpful in providing insights into better utilizing the platform and gave recommendations to optimize for reviews.

The Leprosy Mission Shop

Mar 05, 2025  on Shopify

Okendo has helped our website UI and UX. Good and fairly timely support available. Previously, Alannah, our on boarding person was great and very helpful and good at communitcation too. I recently completed a support call with Shiela Sevilleno from support team, she was friendly and helpful. Thank you.

Happy Mammoth

Mar 04, 2025  on Shopify

We've been using Okendo Reviews for over six years, and it has been an excellent experience. The platform is easy to use and set up, and whenever we need assistance, their customer care team is always there to help. Recently, we expanded our plan to include Loyalty, Referrals, and Quizzes, and the Okendo team did an AMAZING job! They handled everything—from project management and migration to design, launch support, and even fine-tuning the details post-launch. Their support has been outstanding every step of the way. We 100% recommend Okendo to any business looking for a powerful and reliable reviews and loyalty platform!

Farm Hounds

Mar 03, 2025  on Shopify

Great app - happy with all the features and ability to integrate with google, meta, and other apps. Laura was super helpful showing us ways to improve engagement.

Julep

Mar 03, 2025  on Shopify

My onboarding with Brock was amazing, he went above and beyond to help me with my massive review uploads and always available to answer questions and connect me with the right person. would highly recommend asking for him for your onboarding process. Overall I think Okendo is very easy to use, there definitely is room for improvements with reporting but I have given feedback and I know they are being worked this year!

Bowy Made

Feb 27, 2025  on Shopify

We have been with Okendo for some time now. The reviews product itself works flawlessly. The new products they continue to release are all a value add. 5-star customer service always, the team there really understand the landscape - SEO, Customer experience, all of the above.

Airze

Feb 27, 2025  on Shopify

Very good app, design features and functionality is impressive. Customer support is what keeps me around - Juan especially was awesome recently helping me fix an issue on my site (not directly related to the app) and providing insight into how I would be best setting up my product listings in correspondence to what I needed to achieve with reviews. Thanks guys, 5-stars.

Audrey Hamilton Apparel

Feb 26, 2025  on Shopify

Great app in general. Had an issue and it was handled with incredible attention and support from Josh. Went the extra mile to accommodate and assist us in every step of the way. Highly recommend.

Kyle Cavan

Feb 25, 2025  on Shopify

Me and my team have been using Okendo for a few years and are very happy with it's capabilities. It's user friendly and integrates very well with our website. I recently connected with Laura Gomez from their support team and she provided excellent recommendations for optimizing our reviews!

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