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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,096)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Grill Masters Club

Jul 29, 2025  on Shopify

Been using Okendo for a while now. Great on-site integrations, displays great on desktop and mobile, love their third party integrations, too. Makes it easy to publish your reviews on other platforms. Plus, their account reps are great, Laura, specifically was super helpful with checking in and optimizing our account to make sure we're getting the most value out of our plan.

VIP Essentials Soaps & Candles

Jul 29, 2025  on Shopify

I already have a similar app, but one of my suppliers sent me a review request and I thought it was better than the experience for my current review app so I thought I would trial it. I needed assistance with one issue and Josh provided super prompt and friendly assistance (he did it for me), so initial thoughts are I will give it a good few months before uninstalling my previous app (disabled) but first impressions are great, and the review features on the site look great and already have received some review responses :-)

Vitawerx

Jul 27, 2025  on Shopify

I recently had the pleasure of meeting with Sheila from Okendo to discuss their Google Shopping Reviews integration and the suite of features they offer to boost sales. Sheila was incredibly knowledgeable, professional, and attentive throughout our conversation. She took the time to thoroughly explain how Okendo’s tools, including their seamless integration with Google Shopping, can enhance customer trust and drive conversions. Her insights into the platform’s capabilities, such as user-generated content and advanced analytics, were clear and tailored to our specific needs, making it easy to see the value Okendo brings to e-commerce businesses.

Femallay Inc.

Jul 25, 2025  on Shopify

I have been very impressed with the customer and technical support during the migration to this platform. The team is fast and easy to communicate with, and the migration process went smoothly.

Wamsutta

Jul 24, 2025  on Shopify

We had a shipping snafu and had to un-fulfill / cancel / re-fulfill a bunch of orders, and that made them ineligible for the sequence, because I forgot to hit "start" exactly on time. Oops. Jay at Okendo helped me understand what happened, and then did a quick and easy courtesy manual send to the few customers who missed the review request emails. Had a good interaction with the onboarding specialist too.

Satisfine Foods

Jul 23, 2025  on Shopify

Sheila was very helpful in reaching our requirements which were specific based on indivdual concerns. She was fast in response times and straight to the point so thank you for your help! Much appreciated

Blueshift Nutrition

Jul 23, 2025  on Shopify

Migrating onto Okendo for Product Reviews was pretty much a breeze, with some very helpful assists from the Onboarding team (shoutout Karen)! It's also been great working with Okendo to put together a Product Reviews plan that works for our business, with features we need, when we need them. Love this flexibility!

Mighty Dog Labs

Jul 20, 2025  on Shopify

We just launched our website and are very green when it comes to website development. We really needed reviews set up quickly, but had no idea what to do. The Okendo website was helpful. But we needed more assistance. Paulo was so very helpful and patient with all of our questions. He had great instructions and was great with our follow up questions as well. Very quickly we were set up and ready to go!

Lems Shoes

Jul 18, 2025  on Shopify

Okendo has been crucial in helping to grow our brand's reputation and better understand our customers. Working with the team through set up and implementation was extremely helpful and the user interface is easy to edit based on our changing needs. Okendo offers such a great array of features, and their quick customer support is also a huge plus! Highly recommend for any business big or small.

Ember

Jul 18, 2025  on Shopify

We’ve had an outstanding experience with Okendo. Not only is the platform incredibly easy to use and packed with powerful features for showcasing reviews, but their support team is truly top-notch. They’ve gone above and beyond to help us at every stage from onboarding to custom configurations. It’s rare to find a partner that’s this responsive, collaborative, and invested in your success. Highly recommend Okendo to any brand looking to build trust and drive conversion through authentic customer content.

Nailboo®

Jul 17, 2025  on Shopify

I recently made the switch to Okendo and couldn't be happier, the ease of use, UI/UX are incredibly intuitive and user-friendly, especially compared to some of the other platforms I've worked with. They have an outstanding customer support team. From onboarding to ongoing account management, the experience has been seamless. Highly recommend!

Veradek Outdoor

Jul 17, 2025  on Shopify

Great support and product offering from Okendo - we use reviews, quizzes and surveys. Thank you to Laura and Amanda for helping optimize our account.

RHOBACK

Jul 17, 2025  on Shopify

After using Yotpo for a years, we decided to make the switch to Okendo — and it’s been a fantastic decision. The platform immediately felt more future-proof, with a more intuitive interface and dashboard that makes day-to-day management easier and more efficient. One of the standout benefits is how lightweight and performance-friendly their technology is. We can display Okendo’s widgets across our site without any negative impact on loading speed — something that was a growing concern with our previous provider. Their onboarding team made the transition seamless, and customer support has been top-tier — fast, helpful, and genuinely invested in our success. It’s a more connected and responsive experience overall. Highly recommend Okendo for any growing brand looking for a robust, modern reviews and referrals platform.

TULA

Jul 17, 2025  on Shopify

We've onboarded with Okendo in the last six months and have been super impressed by the ease of the platform and consistent support we get from their team--shoutout Laura Ann! Their quiz product has been a game changer for us and has helped us better understand our customer's needs and how we can better provide for them. The platform is very user friendly and as a Shopify brand, the set up couldn't be easier. We were up and running very quickly and never looked back!

A J I R A H

Jul 16, 2025  on Shopify

Okendo’s support team has been amazing! They helped me get set up, gave great tips to boost conversions, and still have my back. The platform connects all my channels...website, Meta, Google, email, and TikTok so I never miss a review or referral. I highly recommend Okendo to any brand looking to grow with the power of reviews and smart integrations!

SumaNurica

Jul 15, 2025  on Shopify

We truly couldn’t speak more highly of Okendo. We currently use their reviews and loyalty programs, and have recently added quizzes, and the entire experience has been seamless. The setup and customisation process is incredibly easy, and the support from the Okendo team has been great. They're responsive, solution-focused, and always happy to jump on a call to help. A special shoutout to Sheila - her support has been outstanding. We highly recommend Okendo.

lük beautifood

Jul 15, 2025  on Shopify

Shiela was incredibly helpful in guiding me through the app and recommending the most effective plan for our current needs. She made the process easy to understand and has been clear that we can reach out any time for questions or additional support. Really appreciate her approachable and knowledgeable support!

REEF

Jul 15, 2025  on Shopify

Solid tool for reviews, surveys, quizzes and more. Okendo has been a great partner as we've scaled our online business and built out feedback loop to help with continuous improvement. Their product teams continues build out useful features and the support their team provides (shout out Monica) is great.

RELAY

Jul 15, 2025  on Shopify

Incredible customer support and personalized attention. The platform itself is top notch however the support that is offered at every step or every implementation is best-in-class. Our account manager Brittany and tech lead Garrett are always responsive, informed and engaged any time we have a need. Highly recommend.

Different Drop

Jul 14, 2025  on Shopify

We've used the Okendo Reviews since 2019. This review applies to their Reviews functionality as we have not used Loyalty or Referrals. Okendo Reviews, when it first came out, was a genuinely exciting and innovative app. It had more features than many of its competitors and much better pricing than the market leader. Up until a couple of years ago, I would have comfortably given Okendo 5 stars. This is no longer the case. They are increasingly focused on Loyalty and Referrals, and their Reviews side of the application has become somewhat outdated. It has received very few updates for a few years now, resulting in it becoming less full-featured than many of its competitors despite retaining the premium price point in the market. Specifically: - Its Review grouping feature is clunky, slow and poorly designed. It can't be automated by tag or metafield like other rival apps, and the syncing process can take over 24 hours, which is insane in 2025. For large stores with a lot of variants, this can become a major headache over time. - The internal search in the admin portal does not work. It only returns results alphabetically rather than by relevance. This means in a store with a lot of reviews, finding, moving, and tagging reviews is a painfully slow process. The fact that this has been left like this and never been updated/fixed is illustrative of their lack of attention to the Reviews side of their business. - Store reviews are very much treated as an afterthought and not particularly well executed compared to competing apps. They are clunky to manage within the portal, and Okendo's widgets do not display them particularly well. - AI Review summary. They have been late to market on this and have made it an additional paid feature, whereas most of their competitors have included it in the main offering. Considering the lack of updates in the last few years it's a pretty bad look for the first one to be late and a paid extra. I get no pleasure in writing this review, but I think it's important for other store owners to understand that Okendo reviews is not the go-to premium review app anymore and that things have moved on since a few years ago. If I were starting a new store, I certainly wouldn't have them at the top of the list of considerations. It works, but it's hardly the best, and it's starting to look tired and expensive for what it is.

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