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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,048)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Zena Sport USA

Jun 02, 2025  on Shopify

Great app, and awesome Customer Support. Sheila from Okendo was great and helped with all the bumps along the way!

Zentura

May 30, 2025  on Shopify

Just got the software but its working very well. Love the pricing tiers and how quality the software is!

Giulia Basso

May 28, 2025  on Shopify

Fantastic app! I had a great experience, before purchasing the service, we had a call where they walked me through all the features and capabilities. Most importantly, the team was incredibly helpful and supportive in getting everything set up. Highly recommended!

ConfidenceClub

May 27, 2025  on Shopify

We've been using Okendo reviews for several years and it continues to prove to be a leader in its category. It's especially good at syndication and integrates well into our support ecosystem (incl Gorgias, Klaviyo) so that we can engage customers effectively. I've been particularly impressed with their team's willingness to take an active role in working with us through our evolution and a special mention of Ana for how well she's supported us over the years.

May Lindstrom Skin

May 26, 2025  on Shopify

Leo was so helpful and quick to reply when I needed help with sharing a URL for a specific campaign. Okendo is easy to use and their staff is always quick to respond and provide good solutions.

LINDASIETO

May 22, 2025  on Shopify

A pleasure to use this app, looks great with a user friendly interface / integration. I also had the best experience when needed support regarding a custom coding request. The code was updated in minutes, with the amazing support from Josh, thanks for that!

Lack of Color US

May 22, 2025  on Shopify

We've had an incredible experience with the Okendo team. We've been using aspects of their services for years, and recently onboarded a new feature they offer. We cannot recommend their services highly enough. Their customer support has been consistently helpful and responsive, and their dedication to our business’s success is something we’re truly grateful for.

Coverstore

May 20, 2025  on Shopify

Okendo's customer service team through the live chat is awesome! They are always ready to help and explain everything thoroughly. Juan helped me so much today.

Pretty in Print Art

May 17, 2025  on Shopify

Excellent customer service. I single-handedly run my business, so to have Laura G re-write my review emails, make the amends herself and create a dedicated reviews page for me, that was a huge help. Here’s hoping it results in more reviews

Zulu & Zephyr

May 14, 2025  on Shopify

Thank you for your suggestions to better optimise our store. Okendo are extremely collaborative and supportive.

Melani the label

May 12, 2025  on Shopify

We had a meeting scheduled in with Shiela and she was very helpful! She answered all our questions and walked us through the process of bumping up our review percentage as well as how we should refresh emails etc.

GIMMY

May 12, 2025  on Shopify

We've been using Okendo since the start of our company. It provides a lot of flexibility which we love, and has good translation features making it useful in our home market. The account mgmt team (Amanda) sincerely want the software to support our business growth and proactively think alongside you.

Bubble Universe

May 12, 2025  on Shopify

The Okendo team has been so proactive and helpful. Our website looks so much better with the reviews being activated and viewable. They have been wonderful to work with and provided lots of additional tools we can implement ourselves.

tottles

May 10, 2025  on Shopify

I've used Okendo at a work place and had such a great experience, both with the onboarding and technical support (and of course the platform is excellent), so when I launched my business it felt like an obvious decision to use Okendo. The team are excellent, the functionality is very user-friendly, and I will continue to sing Okendo's praises!

Ethique New Zealand

May 08, 2025  on Shopify

Paulo was super fast and helpful with my LiveChat query! They fixed the issue in real time, and I was very happy.

IMBIBE

May 08, 2025  on Shopify

Pros: Great features, clean and intuitive user interface, and most especially it's fast! Cons: For an expensive application like Okendo, you'll expect customer service support is top notch. It's not, it's one of the worst out there! They'd assign you a dedicated onboarding specialist but would not respond on a timely manner, their live chat takes ages to reply.

Peta Jane Beauty

May 08, 2025  on Shopify

We have been using Okendo for a few years now and it has been great. It's user friendly, customizable and the support team has always been a great help. Laura provides great insight, advice and support for using the platform to its full potential. Okendo makes managing and seeing our reviews very easy, which is important for our brand.

Vision Beam

May 08, 2025  on Shopify

The support team replied incredibly fast and solved exactly what I needed in no time. Super helpful and efficient. This is a top app, absolutely essential to have on your store. Highly recommend!

Almond Clear

May 07, 2025  on Shopify

We have been using the Okendo reviews app for many years and have had a great experience all along. They continually launch new features to improve their app and add more value for their customers. Their customer support is exceptional. Juan is always super helpful and takes care of questions and requests quickly and with expertise. I don't anticipate ever wanting to change review platforms!

Kineon

May 02, 2025  on Shopify

Great support provided by the team, especially with Leonardo. He's super knowledgeable and extremely efficient in providing support when we need help. Thanks team!

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