Juan was able to help me with an issue I ran into swiftly! I appreciate such great customer service, especially when its quick!

Okendo is awesome! super easy to use and makes showcasing customer reviews a breeze. Great feature set and customizable to match our brand's look. Also, their customer service is amazing—always quick to respond and genuinely helpful. Highly recommend!

Excellent customer support! They were quick to respond, friendly, and resolved my issue efficiently. Highly recommend!

We have had some technical issues with this app but they have now been resolved. Despite giving the app a four star rating, Paulo from tech support deserves a five star rating - very prompt, helpful, and courteous - we're very impressed!

Coming across from Yotpo, the Okendo platform has altogether been superior not just from a functionality stand point but also from a price perspective for what it offers. It is key that we work with a reliable reviews partner as these tools go a long way in building credibility & trust with our customers. It would be great if all their integrations available in the USA were also offered in Australia, but overall, I’d still give them a strong rating. Amanda has played a key role in keeping our account on track and ensuring we receive the necessary support. It's been a pretty seamless experience overall.

Okendo's onboarding process is detail-oriented, and the feature I appreciate the most is the one-stop solution that offers loyalty programs, reviews, etc. It allows seamless integration while also gathering useful data from surveys. I would say this is one of the best review solutions for e-commerce.

Been very happy with Okendo since we started using it a couple years ago. It has way more capabilities for our complex product catalog than previous review apps we have used. I needed a custom on-site solution and Okendo's support was very helpful and got it done for me no problem in a timely manner. Thank you!

Okendo is the best review app!! I use the free version and there is a lot of customizable options and widgets you can use on your store. The customer service is also AMAZING! I have messaged them 3-4 times and every time they have resolved my question and/or fixed a problem I was having. Shout out to Juan, who has been such a huge help! I would 100% recommend them to any Shopify store looking for a review app.

I have worked with other reviews and loyalty apps in the past and Okendo is the best! Their support team is top notch and helps us maximize our results with the platform. Love Okendo!

We just launched our loyalty platform on Okendo and the support getting live has been great. Meriem from Okendo was really helpful answering all of our questions, troubleshooting issues, helping us configure the program and even working through some creative solutions around custom actions unique to our program. Would recommend!

The reviews feature are alright but quite expensive. We give 1 star because every single time we have an issue the customer service cannot help. It is like it young children working with absolutely no knowledge about the products and with no will to help either. They do not listen, they do not read, and they do not help. They answer slow even on live-chat letting you wait as long as it takes until you leave the chat and then hits you with "are you still here" and "we have closed this ticket please contact us if you need more help". Every single time. They let you wait 10-30 minutes for each answer. This way they let you wait for hours with absolutely no shame until you are tired and leave. Then they close the ticket and mark it as 'solved' (: It is absolutely astonishing the incompetence we experience from the customer service every. single. time. Also it's not a onetime thing - it's at least 15-20 different customer service agents with the exact same behavior. We will now find another provider to handle reviews for us.

I would highly recommend Okendo as it has been a very useful supporter for me to help market my product, retent my customers, and help express customers' reviews in a efficient and clear way. The customer service team is very professional and helpful. I am receiving their support every day. For example, André who has been an amazing support advisor who is not only professional, but also can think from the customers' point of views to provide valuable advice.

Would always thank Okendo for the good assistance. Switched to different platform but eventually came back here. Migrating back is not that hard and they had assisted us. Also shout out to Paulo! - Jayne from The NJC Team

Ich war eine der frühen Kund:innen von Okendo – die App war damals noch ganz neu auf dem Markt, genauso wie meine eigene Marke. Für uns war es von Anfang an entscheidend, Bewertungen für unsere Produkte zu sammeln, um Vertrauen aufzubauen und Fahrt aufzunehmen. Okendo war dafür der perfekte Partner. Bis heute bin ich durchgehend zufrieden mit der App. Kürzlich hatte ich ein Support-Gespräch mit Laura, die mir ein paar sehr hilfreiche Einstellungen gezeigt hat – der Service ist wirklich erstklassig. Wir nutzen aktuell nur die Bewertungsfunktion und sind damit sehr zufrieden. Die App und der Support sind top und uneingeschränkt empfehlenswert!

Great customer service and have always been quick to reply and even give custom plans for our business use. Tons of app features. Only con I would say is that it is a little pricey with lots of paywalls but you get what you pay for.

Amanda was extremely helpful in explaining all of the features Okendo has to offer. Super appreciative of her help!

The best onboarding I have experienced. Quick, simple and actually achieved what they said they would do. We changed from another review/loyalty platform, which I thought was going to be a major headache, particularly with loyalty points. To my surprise, the new program was created, all data imported and we were live within 3 weeks.

THIS HAS BEEN THE BEST CUSTOMER EXPERIENCE BY FAR IN A VERY LONG TIME. After it just didnt work out with another review app I have given it a last shot and tried Okendo. And straight away I had the same issue than before. Ratings and stars just wouldnt show up on all of the product pages. KAREN - who must be the most patient person ever!!! has been very quick in identifing the problem by checking it in my shop herself. She send looms on how to fix it and while she was at it solved a couple of other problems I had as well. So all in all WOW!!! She really made my day...it all works now and here is a super happy customer!!! 100% recommended!!!

Okendo is such a great platform. It allows us to keep track of all our reviews and they have a bunch of other cool features that makes engaging with our customers super smooth. Our Account Manager Amanda is great and super knowledgeable. Definitely would recommend Okendo!

Fantastic support from Paulo. Super quick to respond and resolve an issue we were not able to figure out. Thank you :)