We spent hours simply trying to import past reviews from the now obsolete Shopify review app. It generated so many errors that we had to edit again and again and again. What a headache. And after all of that, you're not allowed to publish more than 100 of the reviews. Complete waste of time.

App is good, but support is not great. I was previously working with a cheaper reviews app (80% cheaper), but every time I chat in with them, they respond in less than 30 seconds. Okendo's onboarding process is not very good and support takes a long time to fix issues. Initially, they didn't even reach out to us after we filled out the onboarding form. Frankly — we jumped over a lot of hoops ourselves to install + onboard onto the app when there wasn't much effort reciprocated. Rarely leave negative reviews, but felt warranted here. I am unhappy with their support for my Plus store.

I updated my review because I encountered a bug with the reviews file import. The text from emojis was not rendering correctly, and the support team wasn't very helpful. They suggested deleting the import and fixing the typo related to emoji encoding in the review content before re-importing the reviews. This response felt like a convenient way out, and I expected better assistance. I'm not willing to manually update the text because it didn't render correctly on Okendo, and I don't want to risk encountering other, potentially worse, bugs. Support said: "You wanted to avoid deleting the import, so I won't suggest a solution that goes against your preference unless the team confirms it's the only option. The imports are the merchant's responsibility, so you need to review all the content to avoid issues." But how am I supposed to review it properly if I can only see the errors after it's already been imported into Okendo? It's not the only option; it's just convenient for them to avoid taking action. They also mentioned that identifying the reasons behind these bugs is outside Okendo's scope. ___ I'm happy with my move to Okendo. If you're frustrated with Yotpo and its customer support like I was, you'll find life much better after migrating to Okendo. Shoutout to Juan for answering my questions and solving my problems. Okendo is not one of those companies that outsources customer support to the cheapest option at the expense of its customers. I highly recommend Okendo.

Good platform with a major flaw for our business: you can't pin the reviews to URLS, only to Product IDs, so if you have to archive a product to maintain historical data, but want to retain the SEO value for your URL slugs with an updated product, you lose all the reviews for that product.