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Customer reviews: Okendo: Reviews & Loyalty

Develop by Shopify

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,234)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

LYS Beauty

Nov 20, 2025  on Shopify

Okendo is incredible—super easy to use and packed with integrations that help elevate our reviews and further connect with our community. A huge shoutout to our account manager, Henry! He’s extremely knowledgeable and took the time to guide us through exactly what we needed to optimize our platform and improve the customer experience. I really appreciated how organized he was, coming prepared with a clear agenda and thoughtful follow-ups that kept us on track and set us up for success. Excited to see the future results. Thank you!

STAG Provisions

Nov 20, 2025  on Shopify

awesome tool with a great team of support, Henry has helped me a ton getting started with Okendo

RIFFE Web Store

Nov 19, 2025  on Shopify

We have been using Okendo for a few years. The platform is easy to navigate, and the connection with Klaviyo makes flows and emails seamless. The support team is quick to help with any questions and is proactive in reaching out to offer feedback for optimization and suggesting new tools that may be of value. Highly Recommended!

Fire Cold Plunge

Nov 19, 2025  on Shopify

Love Okendo! Henry did a great job setting things up for us and making our transition smooth. We love the custom questions we can ask, and the display looks great

PRx Performance

Nov 19, 2025  on Shopify

Just got done with an optimization call with Laura and it was fantastic! She brought up actual actionable items for us to address to get our review submissions and referrals increased. Couldn't be happier!

Skylark+Owl Canada

Nov 18, 2025  on Shopify

BLK + GRN, LLC

Nov 18, 2025  on Shopify

OSEA® Malibu

Nov 14, 2025  on Shopify

Working with Okendo has been an exceptional experience. Their support team is consistently responsive, knowledgeable, and genuinely invested in helping us find solutions quickly. Any time we’ve had a question or needed guidance, their team has been right there with clear, actionable answers.

Nearly Offensive

Nov 14, 2025  on Shopify

The Okendo app is super easy to set up and makes providing some really powerful features really super simple. The rapid and detailed responses I received from the Okendo customer service team (Shout out to Josh) were greatly appreciated and in a day and age where customer service feels very shackled and corporate, it was great to speak to some real humans who left me confident that I am supported fully in my use of the Okendo API.

ÆRA Care

Nov 14, 2025  on Shopify

Great experience so far and very helpful support!

Scully's Wonderful Stuff

Nov 14, 2025  on Shopify

Henry is awesome. Step by stepped us through the ugrade and survey integrations. Super easy! Also, if you're heading down to Mexico City, he's a great source for vegetarian restaurants recco's.

Westwing

Nov 13, 2025  on Shopify

We have been using Okendo for our product reviews for some time now. Super easy set-up and intuitive admin interface. Our account manager is always available to answer questions and tries to resolve any issues as quickly as possible.

SVS

Nov 13, 2025  on Shopify

We've been through a few review platforms now, and onboarding with Okendo was by far one of the easiest. The onboarding team was excellent to work with (thanks Chelsea!!) and significantly reduced the workload our internal team is typically responsible for. The internal review solicitation emails are a little less customizable than we're typically used to, but our use is probably not the norm, and it's a super-minor issue in the grand scheme of things. We look forward to continuing to optimize Okendo to complement our growing needs.

My Secret Swim

Nov 12, 2025  on Shopify

paulo was so helpful, he customised exactly what i needed for my website, and did it all for me. thanks so much

Rowe Casa Organics

Nov 12, 2025  on Shopify

Okendo has been an incredible partner for managing our reviews, rewards program, and customer quizzes. The platform is easy to use, integrates with our tech stack seamlessly, and helps us capture authentic customer feedback that drives trust and repeat purchases. Their support team is always responsive and proactive — it's a great partnership.

Fur Professionals

Nov 11, 2025  on Shopify

The app is very user friendly and the support team is prompt in helping to resolve any issues!

Array

Nov 10, 2025  on Shopify

We’ve been using Okendo for a few years now and it’s been fantastic. Super easy to set up and use, and it looks great on our site without needing a lot of work. I love how flexible the templates are and how well it connects with Klaviyo, which makes automating reviews and emails so smooth. The support team is also really helpful and quick to respond whenever we need a hand. Definitely recommend if you’re looking for a reliable reviews app that just works.

iRESTORE Hair Growth System

Nov 10, 2025  on Shopify

Super helpful onboarding process to get us started. Providing all the help we'd need for a smooth transition!

Baseball Lifestyle 101

Nov 07, 2025  on Shopify

We have been using Okendo for a while for our reviews, and we transitioned our loyalty program over to Okendo a few months ago. Both programs are easy to set up & navigate. Our Account Manager is always helpful, and their chat feature in platform is helpful for smaller questions.

Wellbel

Nov 06, 2025  on Shopify

We've been using Okendo for over a year for reviews and post-purchase surveys. It's user-friendly for merchants. The templates are clean, functional, and customizable, which I love. Our account manager is always supportive, and the integration with Klaviyo enhances email functionality. I'd give it a 10 out of 10.

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