Our experience with Karen, our support manager, was exceptional. She was incredibly supportive, available, and helpful throughout the entire process. We came in with many ideas, some a bit outside the box, and she helped us bring all of them to life. We’re truly impressed by how the Okendo team works and how dedicated and responsive they are. Everything was handled smoothly and on time. Highly recommended!

Our Account Manager was super useful in helping us with streamlining our process and platform is very easy to navigate

Super helpful and responsive throughout the process! Really value their care and attention to getting you set up and happy with the tool.

I've really enjoyed using Okendo as our Reviews app for the past two years. It's easy to use, has great integrations and features and Okendo team members are always knowledgeable and willing to hop on a call to make sure that you are getting the best use from the app. Highly recommend!

I’ve been using Okendo for a while now, and honestly, the app itself is fine. Nothing amazing, nothing terrible — it does what it’s supposed to do. But the customer service? Absolutely awful. I don’t usually write negative reviews, but this experience deserves it. Shiela, in particular, has been one of the most unhelpful support reps I’ve ever dealt with. She never replies on time, never follows up, and never actually resolves anything. I’ve been waiting three weeks for a simple update and she still hasn’t bothered to come back to me. It’s like sending messages into a void. For an app that charges this much, you’d expect basic customer service — not radio silence. At this point, I honestly don’t recommend Okendo at all. The tool might be okay, but if something goes wrong, good luck getting anyone to actually help you.

I’ve been using this app for quite a while now, and overall I’m really happy with what it can do. Unfortunately, the customer service has been disappointing. It’s a shame, because the software is quite expensive, and you’d expect the support to match that level.

I’ve used several other review platforms, including Smile.io, Yotpo, and Stamped. Okendo offers all the benefits at a reasonable price, with an excellent customer support team and a great development team to assist with any issues. Our contact, Karen, is incredibly efficient and responsive, which made our website migration right before BFCM smooth and stress-free. I highly recommend Okendo!

Okendo is a great app for managing reviews and loyalty. As someone completely new to the platform, I found it very user-friendly and easy to navigate. It also provides valuable insights into how it boosts overall brand performance. The team are always super friendly and quick to offer any help needed - shoutout to Marissa, who in particular has been amazing and has supported our brand with optimisations and ways to boost our overall sales.

We migrated over to Okendo recently, and the team made the process super simple for us! We are really happy with the results, and excited to see how our partnership grows with time.

We had just finished implementing Okendo app, and our onboarding specialist Karen has been a superstar in the whole process. She is very knowledgeable about the programs and made it very easy for us to navigate. Everything was up and running within two weeks!