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Okendo: Reviews & Loyalty logo

Okendo: Reviews & Loyalty

Develop by Shopify

$19-$299

/ Month
Free plan available 14 Days Free Trial

Product ratings, reviews, photos/videos, UGC, Q&A, feedback.

Product recommendation quizzes
Automated review collection
Customizable review formats
Unified customer profiles
Post-checkout referrals
Shopify shop integration
Media galleries display

About Okendo: Reviews & Loyalty

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Introduction Video

Description

Grow faster with AI-enabled community marketing apps from Okendo.

Okendo gives you the tools to turn your shoppers into Superfans! It's a unified platform with 5 connected, fully featured apps for powering Reviews, Loyalty, Surveys, Quizzes and Referrals. With Okendo, you can power engagement and conversion across all stages of the customer journey. And by having everything in one place you save money on subscription costs and streamline internal workflows. Over 18k+ Shopify brands grow faster and smarter with community marketing by Okendo.

Okendo gives you the tools to turn your shoppers into Superfans! It's a unified platform with 5 connected, fully featured apps for powering Reviews, Loyalty, Surveys, Quizzes and Referrals. With Okendo, you can power engagement and conversion across all stages of the customer journey. And by having everything in one place you save money on subscription costs and streamline internal workflows. Over 18k+ Shopify brands grow faster and smarter with community marketing by Okendo. more
  • AI-powered Review displays and UGC collection automations.
  • Loyalty programs based on points, perks, store credit & direct rewards.
  • Product recommendation quizes, community badges & dynamic surveys and polls.
  • Integrations with Shop, TikTok, Google, Klaviyo, Walmart and 50+ 3rd party apps.
  • Hands-on, 24-7 customer support and strategy guidance for all users

Pros

  • High-impact social proof with extensive range of customizable review formats
  • Acquisition of new customers through referrals and increased retention through loyalty programs
  • Opportunity to collect continuous customer insights with surveys and quizzes
  • Easy integration with online stores and platforms like Shopify
  • Unified customer profile feature for automatic data saving
  • Excellent customer support with quick response times and personalized assistance
  • Feature-rich app that enhances user experience and store growth
  • Aesthetic options and seamless review capture process
  • Consistently high customer satisfaction based on provided reviews

Cons

  • Pricing based on the number of orders, which may make it expensive for large businesses
  • Importing reviews can be time-consuming and requires strict adherence to templates
  • Certain desired functionalities (like creating review carousels in the theme editor) may need intervention from support/development team

Top Helpful Reviews

Cuddle Sprouts

Jan 14, 2026  on Shopify

Okendo’s customer support is essentially “here are the docs, good luck.” After almost a year as a paying customer, I contacted support because their Klaviyo review integration wasn’t working despite following the guides. Support confirmed there are no additional setup steps, no hands‑on troubleshooting, and no 1:1 help on my plan, only links back to documentation and group webinars. If something breaks or isn’t intuitive, you’re on your own unless you upgrade. That’s not support; it’s deflecting the customers.

iteration

Jan 08, 2026  on Shopify

Joined the office hours with Amanda Calderon today and it was super helpful!!!! Really appreciate the Okendo support team!

Golf HQ

Jan 07, 2026  on Shopify

We have been using Okendo for Reviews and Loyalty for about 3 months. The software is very intuitive and easy to navigate. Their pricing is very competitive as well. Most importantly the customer service is excellent! My CSR Marrisa is always looking for ways to optimize/grow my account. Coming up with new ideas, and also checking in on performance to make sure we meeting or exceeding benchmarks. Highly recommended!!

KOBA skincare

Dec 23, 2025  on Shopify

Our experience with Okendo has been significantly elevated since working with our new account manager, Laura Gomez. Her support has been instrumental in keeping us on track and ensuring we are using the platform to its full potential. Laura is proactive, highly knowledgeable, and thoughtful in her approach, taking the time to understand our brand, goals, and customer journey. She has guided us through optimising our review flows, refining our strategy, and identifying clear opportunities to improve performance. In particular, her recommendations around timing, segmentation, and on-site placements have helped us build a stronger, more intentional review ecosystem and increase our conversion rate for customer reviews. Laura’s strategic insight, paired with practical, actionable guidance, has made Okendo feel less like a tool and more like a true growth partner. We feel confident that with her continued support, Okendo will remain a key driver of trust, social proof, and long-term conversion for KOBA skincare.

Brolly Sheets NZ

Dec 17, 2025  on Shopify

Really appreciated the support in improving our review integration on Shopify. Sheila was especially helpful and guided us through the process smoothly.

Happy Mammoth EU

Dec 17, 2025  on Shopify

The app itself works really well and does exactly what it promises, but what truly stands out is the support. The team is incredibly responsive, helpful, and genuinely cares about solving issues quickly. It makes a huge difference knowing there’s real human support behind the app. Highly recommended.

ARMRA Colostrum

Dec 16, 2025  on Shopify

Have been using Okendo to collect high quality verified reviews. It's easy to sort and filter reviews on site, helping nudge customers to purchase. Our rep Kelsey is always available, helpful, and proactive at sharing new features.

Omni Pet Limited

Dec 16, 2025  on Shopify

Really happy working with Okendo. We've used their Reviews, Loyalty and Quizzes features. We've always found the platform easy to use. Also really happy with our Customer Success Manager, Kelsey. She's really supportive, attentive, knowledgeable and responsive.

Shankara Skincare

Dec 05, 2025  on Shopify

Our experience with Karen, our support manager, was exceptional. She was incredibly supportive, available, and helpful throughout the entire process. We came in with many ideas, some a bit outside the box, and she helped us bring all of them to life. We’re truly impressed by how the Okendo team works and how dedicated and responsive they are. Everything was handled smoothly and on time. Highly recommended!

Micro Scooters NZ

Dec 03, 2025  on Shopify

Our Account Manager was super useful in helping us with streamlining our process and platform is very easy to navigate

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