What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

• Ease of use and intuitive interface
• High level of customization options
• Seamless integration with Shopify and Klaviyo
• Responsive and supportive customer service
• Effective onboarding process
• Comprehensive solution with features like reviews, loyalty programs, and surveys
• Ability to boost customer engagement and trust

Common Concerns

• Perceived high cost and confusing pricing structure
• Occasional customer service delays and responsiveness issues
• Some reports of disorganized onboarding experiences
• Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.