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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Reviews (1,127)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

facegloss

Nov 03, 2024  on Shopify

Una atención increíble con Laura Gomez, me ha ayudado a resolver muchas dudas, me ha propuesto nuevas automatizaciones para poder incrementar el número de reviews, y ha sido una call muy agradable.

OrganiiLand

Nov 01, 2024  on Shopify

It's very expensive to do the reviews and loyalty features all together. I have installed it for a few weeks and now I'm uninstalling it as I found out I'll have to pay a lot of money that I don't have since I am just starting and I want to boost reviews and loyalty. I found dozens of other apps that give the same value for WAY less. Their price is tremendously unbelievable.

Chillhouse

Oct 30, 2024  on Shopify

Best product for reviews and more! Laura from support team is also the best. Super attentive and supportive

Lippy Links

Oct 30, 2024  on Shopify

Great app no problems with it, excellent customer service, very quick and immensely helpful. Even better when they do the work for you :)

PAPERICOT

Oct 29, 2024  on Shopify

Great app! I've tried all the big review apps and Okendo is my absolute favourite. The layout and design on the storefront looks great, and the configuration is so clear and easy to use. I would love to be able to filter which orders to send reviews to, and maybe have the custom domain accessible on the Growth plan, but other than that, its an awesome app with great value. Customer support is also excellent.

needed.

Oct 27, 2024  on Shopify

We switched to Okendo to manage customer reviews a few months ago and have already noticed positive impact in the volume of reviews in addition to ease of managing reviews. Their tools and team are excellent and provide thoughtful insights for optimizing the experience for their customers and our customers. Thanks, Okendo!

Purelyte

Oct 24, 2024  on Shopify

Fantastic support team - fast, friendly and helps you with solutions for any issues you have! Great support compared to other apps out there.

cocobutik

Oct 24, 2024  on Shopify

Okendo sets itself apart as a truly professional company, unlike many competitors that falsely advertise partnerships with big brands. They operate with transparency and integrity, offering exactly what they promise without resorting to dishonest practices. Their features for customer reviews, referrals, and loyalty programs are exceptional and have significantly helped enhance my store. The customer support, especially from Adrian, is outstanding. They provide quick and thorough assistance, making the entire process smooth and stress-free. It’s clear that Okendo prioritizes long-term customer success over short-term gains, which is refreshing in this industry. If you’re looking for a trustworthy app to build reviews and loyalty, Okendo is the way to go. Highly recommended!

Neck's best thing

Oct 22, 2024  on Shopify

I had great support by the Okendo team when struggling to manually import reviews. They went above and beyond, helping me! Thank you

Endless Luxe

Oct 22, 2024  on Shopify

Okendo is a great platform and seamlessly integrates with Klaviyo. The support team is great and Amanda Calderon has been extremely helpful and kind throughout our onboarding and optimization strategies. Highly recommend.

Kate Hewko

Oct 22, 2024  on Shopify

A set it and forget it app which is what we always want. It has beautiful display options and integrates with our rewards platform to push reviews by offering store credit. The customer service is also top notch

Healthy Dogma

Oct 22, 2024  on Shopify

Great app, easy to use. The customer support is beyond excellent! They are responsive and happy to help with any questions. They also will jump in and help with set-up or troubleshooting. Highly recommend!

Everyday California

Oct 21, 2024  on Shopify

Okendo has been a game changer for us! It's super easy to use, and the reviews have boosted customer trust and engagement. The customization options are spot on for our brand. Amanda C has been incredible—she's responsive, helpful, and went above and beyond to make sure everything was perfect. Highly recommend this app!

Perfumes

Oct 20, 2024  on Shopify

We had a lot of problems with the app trying to import past reviews from the obsolete Shopify review app. It was quite a headache. And then the reviews would not show on the product pages. Eventually, support was extremely helpful and Luiqi helped a whole hour to correct all errors!

After9

Oct 20, 2024  on Shopify

Okendo is by far the best review app, I can't believe their staff actually helps you optimize your program setups and makes recommendations. Thank you Laura for being so awesome.

cocobutik

Oct 17, 2024  on Shopify

Misleading pricing and features. The app's name suggests reviews & loyalty features, but after installation, you find out that essential tools like loyalty, quizzes, and referrals require a $124/month plan. This isn't transparent in their pricing details. Disappointing experience.

Dumas

Oct 17, 2024  on Shopify

The app is amazing, highly customizable and you only pay for the size you are as a company. This week I had a problem and it was solved by Josh from Okendo in less than half a day. Amazing product and service, highly recommend.

Get Spicey

Oct 16, 2024  on Shopify

Okendo is the best reviews app! I have tried every referral app in the Shopify app store, and this is my favorite. I have installed it for multiple clients. The referrals are affordable and easy to set up. I love that it integrates with Klaviyo. And the support was kind enough to provide me with a code snippet to customize my fonts and colors.

IN BED Store

Oct 16, 2024  on Shopify

Okendo and in particularly sheila have been extremely supportive to our business needs, and always checking in and providing recommendations on optimisations. I would recommend!

Milk Snob

Oct 08, 2024  on Shopify

Laura was very helpful! We reached out to make a change in the code so that our SMS requests for review would include a link, and she helped us to solve the problem quickly.

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