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Customer reviews: Klaviyo Reviews

Develop by Klaviyo

Reviews (92)

Overall rating
4.6

What Merchants Think

Overall, merchants express positive feedback regarding the "Klaviyo Reviews" app. Many highlight its ease of setup and integration with Klaviyo's existing email and SMS services. The app is frequently acknowledged for its ability to enhance customer engagement by streamlining review collection and integrating seamlessly with existing marketing workflows. However, there are still some notable concerns regarding specific features and customer support.

Key Strengths

  • Seamless integration with Klaviyo's email and SMS services.
  • Easy setup and implementation for new users.
  • Enhanced customization options allowing for personalized review requests.
  • Availability of a free version suitable for small businesses.
  • Effective review collection and customer feedback facilitation.
  • Excellent customer support experiences noted by some users.

Common Concerns

  • Issues with the app not being ready for release, with functionality problems reported during setup.
  • Errors experienced when connecting the app to stores and importing reviews.
  • Lack of a feature to show store's responses in the review widget.
  • Limitations in multilanguage capabilities and uploading images from mobile devices.
  • Inconsistent experience with customer support, varying in effectiveness.
  • Pricing concerns, particularly when scaling up from a free plan.

Final Thoughts

The "Klaviyo Reviews" app is widely regarded as a valuable addition for merchants already utilizing Klaviyo's ecosystem. Its strong points are its tight integration with Klaviyo emails and SMS, ease of use, and ability to enrich customer engagement. However, there are areas that require improvement, particularly regarding functionality glitches and some missing features. Overall, for businesses seeking to consolidate their marketing and review systems, "Klaviyo Reviews" is a promising option with room to grow.

Steel Roots Market

Feb 16, 2025  on Shopify

This has been a great feature added in the Klaviyo email system. Once you set it up, it is seamless for the reviews to be added into your flow. Displaying nicely onto my website.

Design Decor Knoxville

Jan 21, 2025  on Shopify

The customization available to us has been a game-changer this year. More than doubled our business and implementing Klaviyo was a big piece of that puzzle. Highly recommend.

Classic Retrofit

Jan 14, 2025  on Shopify

We were way behind the curve on reviews, the Klayvio Reviews app was easy to implement and has helped attract a good response in a short space of time. Would definitely recommend!

Norse Interiors

Jan 13, 2025  on Shopify

Unable to trial due to instal errors and faulty import. We're klaviyo customers for email/sms and interested in having email/sms with tight reviews integration. For Klaviyo prices and quality expectation this is a let down. The app doesn't appear to be ready for release at all. App won't connect to store - receive error message when attempting to make initial connection. Import of Yotpo reviews does not work. Tried multiple times on different sessions. Simply sits on Klaviyo import page. No error message or successful upload. I've tried to set this up a twice on different days. No issues trying other reviews apps during same time frame. Not a good sign from Klaviyo considering their pricing and positioning. I really hope this isn't a sign of things to come. :(

Biber-Butzekind

Jan 12, 2025  on Shopify

Sehr gut. Die App hilft uns super bei den Bewertungen. Die Kunden schätzen die Möglichkeit Bewertungen zu lesen und zu erstellen.

Paké

Jan 02, 2025  on Shopify

La solution est vraiment bien avec une version gratuite pour les petites boutiques. Parfaitement intégré à la suite Klaviyo pour une utilisation vraiment simple. Et pas mal d'évolutions depuis le début de notre utilisation (2 mois).

Austin Bloom

Dec 31, 2024  on Shopify

Excellent integration with Shopify, and workflow design is the same as standard email flows, which makes all the Klaviyo tools familiar and easy to use in conjunction. Simplifies the app-stack integrated with Shopify also.

Suzi's Lavender

Dec 23, 2024  on Shopify

We appreciate receiving up to date reviews to help us stay informed by customer compliments and/or concerns.

mōmi

Dec 15, 2024  on Shopify

It's ALMOST perfect, and has come 1000 miles since we first evaluated it early this year. Several key features we requested at that time have been implemented, which precipitated our switch from another popular reviews app. The integration with Klaviyo email is a huge differentiator for this product. The ONE feature that would make this a 5: In the widget for a full Reviews web page, it doesn't show the store's response to the reviews. This is crucial in mitigating the impact of negative reviews. Will be happy to upgrade this to a 5-star when that feature is added.

Osone™

Dec 05, 2024  on Shopify

We've used this software at multiple companies that I've worked for. It checks all the boxes. Customer support can be hit or miss. There are really good CSR's and then there are ones that need assistance. For the more difficult issues, I would ask for Tracy N. She's as good as it gets and actually opened my eyes to more functions that klaviyo could do than I initially understood.

Zigleys

Nov 17, 2024  on Shopify

the best email marketing for e-commerce period end of story. it is 5/5 on its own but their customer service makes it a 10/5. theyre incredible. don't waste your time with any other email marketing service if you're an ecommerce store. this is the one you want

Jack Murphy Ireland

Nov 14, 2024  on Shopify

I would give it 5 stars but the only improvement i'd make is the ability to review the products in the email

TSO Manufacturing

Nov 04, 2024  on Shopify

It's a great app that works seamlessly on our store. Everything in one dashboard is a plus! Coming from Stamped reviews, this is a huge upgrade.

W’ZIS? Dog treats - never brown or bone shaped

Oct 29, 2024  on Shopify

Works really well for us, collecting reviews and Q&As. With a clear performance overview from the dashboard.

DistrictX

Oct 22, 2024  on Shopify

It seemed promising but the multilanguage capability is poorly designed. I cannot seem to have two different submission page in different languages.

KitMaii

Oct 20, 2024  on Shopify

Enjoying the Klaviyo Reviews app very much. It was very easy to set up and implement. Customer Support is terrific too. Thank you so much.

leehouse.co

Oct 11, 2024  on Shopify

I do love this review app as an add-on to Klaviyo email marketing. It's easy to import reviews from other platforms, and create review requests. I don't like that people can leave star ratings without their name attached, though.

Trumbug

Sep 22, 2024  on Shopify

Love being able to integrate review collection with my existing Klaviyo flows. I also love that Klaviyo collects star rating reviews without the customer having to leave a text review.

Nourished Market

Sep 07, 2024  on Shopify

The best. Really happy switching to a platform where my emails, SMS, and reviews are all in one place with loads of customization. Great customer service, too.

Susquehanna Botanicals

Sep 05, 2024  on Shopify

We love Klaviyo! Reviews and email marketing are so essential to running a small business. The software is super user-friendly and you can get many features for free! Way better than Mailchimp. 5 stars. Go team.

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