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Customer reviews: Klaviyo Reviews

Develop by Klaviyo
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Reviews (92)

Overall rating
4.6

What Merchants Think

Overall, merchants express positive feedback regarding the "Klaviyo Reviews" app. Many highlight its ease of setup and integration with Klaviyo's existing email and SMS services. The app is frequently acknowledged for its ability to enhance customer engagement by streamlining review collection and integrating seamlessly with existing marketing workflows. However, there are still some notable concerns regarding specific features and customer support.

Key Strengths

  • Seamless integration with Klaviyo's email and SMS services.
  • Easy setup and implementation for new users.
  • Enhanced customization options allowing for personalized review requests.
  • Availability of a free version suitable for small businesses.
  • Effective review collection and customer feedback facilitation.
  • Excellent customer support experiences noted by some users.

Common Concerns

  • Issues with the app not being ready for release, with functionality problems reported during setup.
  • Errors experienced when connecting the app to stores and importing reviews.
  • Lack of a feature to show store's responses in the review widget.
  • Limitations in multilanguage capabilities and uploading images from mobile devices.
  • Inconsistent experience with customer support, varying in effectiveness.
  • Pricing concerns, particularly when scaling up from a free plan.

Final Thoughts

The "Klaviyo Reviews" app is widely regarded as a valuable addition for merchants already utilizing Klaviyo's ecosystem. Its strong points are its tight integration with Klaviyo emails and SMS, ease of use, and ability to enrich customer engagement. However, there are areas that require improvement, particularly regarding functionality glitches and some missing features. Overall, for businesses seeking to consolidate their marketing and review systems, "Klaviyo Reviews" is a promising option with room to grow.

Steel Roots Market

Feb 16, 2025  on Shopify

This has been a great feature added in the Klaviyo email system. Once you set it up, it is seamless for the reviews to be added into your flow. Displaying nicely onto my website.

Team Wear Store.ie

Feb 11, 2025  on Shopify

Good app, helps to get that customer feedback easily

Gears Bike CR

Feb 10, 2025  on Shopify

Excelente app

Grounded Wholefoods

Feb 09, 2025  on Shopify

So easy to collect reviews, love it!

Maggie Made

Feb 05, 2025  on Shopify

I wish I had set it up earlier! Awesome for email flows, campaigns, and reviews!

allmite gold.

Jan 27, 2025  on Shopify

Design Decor Knoxville

Jan 21, 2025  on Shopify

The customization available to us has been a game-changer this year. More than doubled our business and implementing Klaviyo was a big piece of that puzzle. Highly recommend.

Nature Aquariums USA

Jan 15, 2025  on Shopify

so far so good. better than expected

Today's Patio

Jan 15, 2025  on Shopify

Klaviyo is a very good app and relatively easy to use.

Atelier Kalle Hellzén

Jan 15, 2025  on Shopify

My only regret is that I didn't hear of it sooner.

Classic Retrofit

Jan 14, 2025  on Shopify

We were way behind the curve on reviews, the Klayvio Reviews app was easy to implement and has helped attract a good response in a short space of time. Would definitely recommend!

Biber-Butzekind

Jan 12, 2025  on Shopify

Sehr gut. Die App hilft uns super bei den Bewertungen. Die Kunden schätzen die Möglichkeit Bewertungen zu lesen und zu erstellen.

Chambless Game Totes

Jan 09, 2025  on Shopify

Paké

Jan 02, 2025  on Shopify

La solution est vraiment bien avec une version gratuite pour les petites boutiques. Parfaitement intégré à la suite Klaviyo pour une utilisation vraiment simple. Et pas mal d'évolutions depuis le début de notre utilisation (2 mois).

Austin Bloom

Dec 31, 2024  on Shopify

Excellent integration with Shopify, and workflow design is the same as standard email flows, which makes all the Klaviyo tools familiar and easy to use in conjunction. Simplifies the app-stack integrated with Shopify also.

My World Jewellery

Dec 30, 2024  on Shopify

Easy to use and have definitely seen a lift in sales from it.

Suzi's Lavender

Dec 23, 2024  on Shopify

We appreciate receiving up to date reviews to help us stay informed by customer compliments and/or concerns.

greenbeautycurator

Dec 20, 2024  on Shopify

Great! Easy to use! My clients' reviews are increasing.

Osone™

Dec 05, 2024  on Shopify

We've used this software at multiple companies that I've worked for. It checks all the boxes. Customer support can be hit or miss. There are really good CSR's and then there are ones that need assistance. For the more difficult issues, I would ask for Tracy N. She's as good as it gets and actually opened my eyes to more functions that klaviyo could do than I initially understood.

Bolin Webb

Dec 01, 2024  on Shopify

Great visibility and easy to use

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