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Customer reviews: Klaviyo Reviews

Develop by Klaviyo
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Reviews (129)

Overall rating
4.7

What Merchants Think

Overall, merchants express positive feedback regarding the "Klaviyo Reviews" app. Many highlight its ease of setup and integration with Klaviyo's existing email and SMS services. The app is frequently acknowledged for its ability to enhance customer engagement by streamlining review collection and integrating seamlessly with existing marketing workflows. However, there are still some notable concerns regarding specific features and customer support.

Key Strengths

  • Seamless integration with Klaviyo's email and SMS services.
  • Easy setup and implementation for new users.
  • Enhanced customization options allowing for personalized review requests.
  • Availability of a free version suitable for small businesses.
  • Effective review collection and customer feedback facilitation.
  • Excellent customer support experiences noted by some users.

Common Concerns

  • Issues with the app not being ready for release, with functionality problems reported during setup.
  • Errors experienced when connecting the app to stores and importing reviews.
  • Lack of a feature to show store's responses in the review widget.
  • Limitations in multilanguage capabilities and uploading images from mobile devices.
  • Inconsistent experience with customer support, varying in effectiveness.
  • Pricing concerns, particularly when scaling up from a free plan.

Final Thoughts

The "Klaviyo Reviews" app is widely regarded as a valuable addition for merchants already utilizing Klaviyo's ecosystem. Its strong points are its tight integration with Klaviyo emails and SMS, ease of use, and ability to enrich customer engagement. However, there are areas that require improvement, particularly regarding functionality glitches and some missing features. Overall, for businesses seeking to consolidate their marketing and review systems, "Klaviyo Reviews" is a promising option with room to grow.

Felicita & Faustina

Jul 31, 2025  on Shopify

AWESOME~

Aims Of Life - Royal RepubliQ

Jul 19, 2025  on Shopify

Great

Pangea Coffee Co.

Jul 15, 2025  on Shopify

Southern Crafted

Jul 15, 2025  on Shopify

harborsidebathandbody

Jul 07, 2025  on Shopify

I have switched from app to app to app trying to find something that works. I absolutely love Klaviyo! I am able to do more with my Shopify store than I ever imagined by using Klaviyo, and I love that they offer training on all that they can do. It's been a game changer for me. I now do all my email marketing, capture reviews, offer dynamic discounts and so much more with Klaviyo. I am a very small retail business, but I know I can scale with Klaviyo, which is really important. It's truly the best app that I've used since switching to Klaviyo two years ago. It's a game changer.

Omakase Tokyo

Jul 02, 2025  on Shopify

Easy Install & Operation. Thinking about the price, very convenient for small shop like mine.

Elizabeth Bergesen

Jun 25, 2025  on Shopify

Really appreciate Klaviyo Reviews. I switched over (from Judge Me) when this first became available and I have been very happy with everything. I was never able to get customers to leave reviews with Judge Me, but after switching I have been able to collect reviews consistently.

Cookie Dreamhouse

Jun 25, 2025  on Shopify

BeCareLife

Jun 24, 2025  on Shopify

Nefertem

Jun 23, 2025  on Shopify

Better functionality and features than the other big review apps I've tried in the past. And the most important is that it has gotten us WAAAY more reviews than ever before which is wild. It makes me think that the other review app we were using either wasn't sending the emails, or due to the potential "spaminess" of their email format/sending settings, the review request emails were going to spam. Either way, we are VERY pleased with this app and appreciate it's current budget-friendly pricing.

Leisure Time Inc. Shop

Jun 17, 2025  on Shopify

Works great every time! We moved from Judge.me and I would never look back. There are a few missing features right now, but based on the rate of updates, I bet it is only a matter of time before I get exactly what I need.

face t'aime

Jun 13, 2025  on Shopify

Funktioniert super. Wir bekommen, im Vergleich zu Review .io deutlich mehr Bewertungen rein.

Letang Auto Electrical Vehicle Parts

Jun 11, 2025  on Shopify

excellent service

Avalah All Natural

Jun 09, 2025  on Shopify

Kiri10

May 28, 2025  on Shopify

I love Klaviyo reviews! I've always loved Klaviyo for email marketing so when they brought out the reviews and jumped on board. I have gone through multiple different review platforms and was never really a fan, but loving it so far. I'm not even really utilising it to it's full potential yet so can't wait to get more involved with it. Happy customer keep up the great work Klaviyo :)

KADOU BOUTIQUE

May 19, 2025  on Shopify

Just-Ti Earrings

May 16, 2025  on Shopify

easy to work with

Haven

May 10, 2025  on Shopify

A little expensive but 100% worth it.

BESTMOW

May 07, 2025  on Shopify

Pages & Parcels

Apr 16, 2025  on Shopify

I'm actually really surprised at how many reviews we've gotten!

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