What Merchants Think

Overall, merchants express positive feedback regarding the "Klaviyo Reviews" app. Many highlight its ease of setup and integration with Klaviyo's existing email and SMS services. The app is frequently acknowledged for its ability to enhance customer engagement by streamlining review collection and integrating seamlessly with existing marketing workflows. However, there are still some notable concerns regarding specific features and customer support.

Key Strengths

• Seamless integration with Klaviyo's email and SMS services.
• Easy setup and implementation for new users.
• Enhanced customization options allowing for personalized review requests.
• Availability of a free version suitable for small businesses.
• Effective review collection and customer feedback facilitation.
• Excellent customer support experiences noted by some users.

Common Concerns

• Issues with the app not being ready for release, with functionality problems reported during setup.
• Errors experienced when connecting the app to stores and importing reviews.
• Lack of a feature to show store's responses in the review widget.
• Limitations in multilanguage capabilities and uploading images from mobile devices.
• Inconsistent experience with customer support, varying in effectiveness.
• Pricing concerns, particularly when scaling up from a free plan.

Final Thoughts

The "Klaviyo Reviews" app is widely regarded as a valuable addition for merchants already utilizing Klaviyo's ecosystem. Its strong points are its tight integration with Klaviyo emails and SMS, ease of use, and ability to enrich customer engagement. However, there are areas that require improvement, particularly regarding functionality glitches and some missing features. Overall, for businesses seeking to consolidate their marketing and review systems, "Klaviyo Reviews" is a promising option with room to grow.