ClickPost: Order Edit/Cancel

Develop by Clickpost

$49-$349

/ Month

Free plan available 7 Days Free Trial

Empower customers to self-edit orders, reducing support and boosting sales.

Post-purchase upsells

Generate invoices

Order cancellations

Automate refunds

Product swaps

Self-edit orders

Shipping modifications

Quantity adjustments

Variant changes

About ClickPost: Order Edit/Cancel

Launched Jan 21, 2025

Built by Clickpost

Email :

[email protected]

Address

New Jersey, NJ, US

Website Privacy policy

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Description

Let customers edit/cancel their orders. Less tickets > improved customer accounts > more upsells.

30% of support tickets are order changes. Let customers self-edit these orders while your team builds what matters. Customers can now on their own edit the shipping address, quantities, variants, swap/add products, cancel orders, generate tax invoices, & more—all before shipping. ClickPost reduces your support costs, and all the while giving you upsell opportunities. You get improved Customer Accounts, to give your customers an amazon-like experience. Increase AOV, reduce tickets and improved CX

Self-Service Editing - Customers fix addresses, apply discounts, change variants
One click Post Purchase Upsells and AI recommendations
Automate Refunds: Back to source or give store credits. Your choice.
Complete integration support with your 3PL/WMS.
Lesser Support Tickets: Handle cancellations, changes + questions automatically.

Pros

Empowers customers to self-edit orders, reducing the need for support intervention.
Significantly reduces support tickets by allowing customers to handle common order changes.
Improves customer satisfaction and experience by providing a smooth, Amazon-like shopping journey.
Increases Average Order Value (AOV) through upsell opportunities and AI recommendations.
Provides complete integration support with 3PL/WMS, enhancing logistics efficiency.
Automates refunds, offering flexibility between store credits or returning to source.
Helps in managing cancellations and changes automatically, reducing manual intervention.

Cons

Potential complexity in setting up and integrating with existing systems.
Requires thorough monitoring to handle exceptions in customer edits that might not adhere to business policies.
Customer autonomy in editing orders might lead to unintentional errors, requiring post-edit support.

Top Helpful Reviews

VanillaPura

Aug 27, 2025 on Shopify

Great experience and fantastic support from the ClickPost team with my questions. Our top customer service requests are for order edits, so this immediately cut support tickets making it easy to quantify the ROI. A lot of customization features and various upsell tools are included in the app that I can implement to increase AOV as well. I highly recommend it.

Recode Studios

Aug 12, 2025 on Shopify

As a growing brand, Clickpost just makes my life easier. Customers used to message me minutes after placing their order for changing their address or if they picked the wrong size. Now they just fix it themselves. Works perfectly with our shipping software and Klaviyo. And the support by Smit is a bonus. I wish that I installed sooner.

URturms

Jul 28, 2025 on Shopify

Great app and an exceptional support from the team. The app allows our customers to modify theirs orders without the need to contact us. This has given our support team to focus on more important tasks, and been a delight for our customers. I highly recommend this app, it will save you a lot of time and money.

Paradyes

Jul 23, 2025 on Shopify

Exactly what we needed. No more customer queries about 'where is my order'. Everything’s available in their account. Smooth experience!

Sammvaad

Jul 16, 2025 on Shopify

We were looking for a way to offer basic order changes without complicating our process. This app nailed it. Clean interface, easy for customers, and fits right into our workflow

RIJAC

Jul 16, 2025 on Shopify

We always wanted to give customers more flexibility after placing an order. This app delivered exactly that. Very intuitive and doesn’t affect our existing workflow. On point and instant support by Smit and Mohit

Italian Colony

Jul 15, 2025 on Shopify

This app does exactly what it promises. We've been able to reduce customer complaints by allowing easy order edits and cancellations. The setup was smooth, and their support team was quick to respond when we had questions. Definitely recommend it if you're looking to improve post-purchase experience.

Sudathi

Jun 30, 2025 on Shopify

ClickPost’s Order Editing & Cancel tool has been a game-changer for Sudathi. With alot of of our support tickets related to order edits, it helped our customers to self-edit addresses, variants, and even cancel orders before shipping. It drastically reduced support load, and improved customer satisfaction. A must-have tool for brands focused on delivering smooth, scalable customer experiences.