CP: Order Editing & Cancel

Develop by Clickpost

$49-$349

/ Month

Free plan available 7 Days Free Trial

Empower customers to self-edit orders, reducing support and boosting sales.

Post-purchase upsells

Generate invoices

Order cancellations

Automate refunds

Product swaps

Self-edit orders

Shipping modifications

Quantity adjustments

Variant changes

About CP: Order Editing & Cancel

Launched Jan 21, 2025

Built by Clickpost

Email :

[email protected]

Address

1/22, Asaf Ali Marg, New Delhi, New Delhi, DL, 110002, IN

Website Privacy policy

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Description

Let customers edit/cancel their orders. Less tickets > improved customer accounts > more upsells.

30% of support tickets are order changes. Let customers self-edit these orders while your team builds what matters. Customers can now on their own edit the shipping address, quantities, variants, swap/add products, cancel orders, generate tax invoices, & more—all before shipping. ClickPost reduces your support costs, and all the while giving you upsell opportunities. You get improved Customer Accounts, to give your customers an amazon-like experience. Increase AOV, reduce tickets and improved CX

Self-Service Editing - Customers fix addresses, apply discounts, change variants
One click Post Purchase Upsells and AI recommendations
Automate Refunds: Back to source or give store credits. Your choice.
Complete integration support with your 3PL/WMS.
Lesser Support Tickets: Handle cancellations, changes + questions automatically.

Pros

Empowers customers to self-edit orders, reducing the need for support intervention.
Significantly reduces support tickets by allowing customers to handle common order changes.
Improves customer satisfaction and experience by providing a smooth, Amazon-like shopping journey.
Increases Average Order Value (AOV) through upsell opportunities and AI recommendations.
Provides complete integration support with 3PL/WMS, enhancing logistics efficiency.
Automates refunds, offering flexibility between store credits or returning to source.
Helps in managing cancellations and changes automatically, reducing manual intervention.

Cons

Potential complexity in setting up and integrating with existing systems.
Requires thorough monitoring to handle exceptions in customer edits that might not adhere to business policies.
Customer autonomy in editing orders might lead to unintentional errors, requiring post-edit support.

Top Helpful Reviews

Sudathi

Jun 30, 2025 on Shopify

ClickPost’s Order Editing & Cancel tool has been a game-changer for Sudathi. With alot of of our support tickets related to order edits, it helped our customers to self-edit addresses, variants, and even cancel orders before shipping. It drastically reduced support load, and improved customer satisfaction. A must-have tool for brands focused on delivering smooth, scalable customer experiences.