Order Edit Customer Service

Develop by Customer First focus

$4.99-$99.99

/ Month

30 Days Free Trial

Let customers edit, cancel and reorder instantly

Reorder items

Edit orders

Cancel orders

About Order Edit Customer Service

Launched May 01, 2016

Built by Customer First focus

Email :

[email protected]

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Description

Let customers edit, cancel and reorder on their own for a better customer experience.

Shoppers often make order mistakes and are stuck waiting for a fix. Customer support spends a lot of time fixing these mistakes. Orderify lets customers edit and cancel orders on their own. It also increases sales with one-click reordering. Orderify improves the customer experience, decreases customer support costs and increases orders. *Note, for Order Editing, to give your customer full editing flexibility, Orderify first cancels the original order and reloads the items in a shopping cart.

Your customers can cancel, edit or reorder on their own (one-click self-service)
Customer Portal on the order status, confirmation e-mail and account page
Only unfulfilled orders are editable. Works well with third-party fulfillment.
5 minute setup with easy custom rules (Ex. duration limit) and display settings
Auto-refund (compatible with all Payment Gateways on Shopify) and Auto-Restock

Pros

Customers can cancel orders on their own, providing them more control
Customers can edit their orders independently, reducing errors and improving satisfaction
Simplifies the process of reordering previous purchases, encouraging repeat customers
Enhances customer experience by providing self-service options
Decreases customer support costs as customers handle simple tasks themselves
Increases overall sales through improved customer satisfaction and convenience

Cons

Order editing requires canceling the original order and reloading items in the shopping cart, which might cause confusion or inconvenience
Potential for increased order cancellations which might affect inventory management
Self-service cancellations may lead to loss of sales if not managed properly

Top Helpful Reviews

skindeepbeautystore

Feb 26, 2025 on Shopify

I just started using this app, and it’s already been super helpful for my store. It’s really easy to set up and makes managing orders so much smoother. I’m excited to see how it helps my customers over time!

GoSwasthya

Nov 15, 2024 on Shopify

it needs some coding to be done in terms of Liquid. There is no mention of the same anywhere. its bit complicated and confusing to set it up

2pricetags

Nov 08, 2024 on Shopify

Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.

Endless Blading Co.

Jun 20, 2024 on Shopify

This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.

Stamp Lab

Sep 20, 2023 on Shopify

We've been using "Orderify" to help streamline post-purchase changes at stamplab.com.au. It's reduced those 'can I make a change?' emails, which has been a relief. One suggestion would be to update the pop-up designs (early 2000's vibes), but overall, it's been a useful addition to our process and cheap as a coffee.

Euphoricherbals

Sep 14, 2016 on Shopify

We often have customers that want to modify their order or ordered the wrong item, so far this has worked great for us to allow them the flexibility to change or cancel their order. :)

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