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Relocate+ Order Editor logo

Relocate+ Order Editor

Develop by Crowd Control

$9.99

/ Month
Free plan available 7 Days Free Trial

Allow address edits, order canceling per your customized rules

Order tagging
Custom rules
Address edit
Order canceling
Pre-order support
Shipping error prevention
Order status editing
Confirmation email access
Store account editing

About Relocate+ Order Editor

Launched Apr 08, 2021

Categories

Built by Crowd Control

Email :

[email protected]

Address

66 S Main St, Unit 367, Salt Lake City, UT, 84101, US

Website Privacy policy FAQ
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Introduction Video

Description

Use custom rules for self-serve order editing on addresses and products to reduce errors and returns

Let customers make changes to shipping addresses and rates, add/remove products, edit order notes or gift messages, and cancel orders without contacting support. Create conditional rules to control what can be changed and when. Easily allow customers to update product variant options, pay for new items, taxes, or differences in shipping. Reduce returns and increase satisfaction with convenient order editing via the thank you and order status pages, order confirmation emails, and store accounts.

Let customers make changes to shipping addresses and rates, add/remove products, edit order notes or gift messages, and cancel orders without contacting support. Create conditional rules to control what can be changed and when. Easily allow customers to update product variant options, pay for new items, taxes, or differences in shipping. Reduce returns and increase satisfaction with convenient order editing via the thank you and order status pages, order confirmation emails, and store accounts. more
  • Exclude and/or restrict edits/canceling for orders containing certain products.
  • Limit how long after a checkout an order can be edited.
  • Set an expiration date for editing orders with specific products.
  • Easily identify edited orders with order tags.

Pros

  • Allows customers to edit addresses and cancel unfulfilled orders, thereby reducing customer service requests
  • Helps save money and time by minimizing instances of lost packages and wasted postage
  • Ideal for managing pre-orders, shipping delays, and address typos
  • Customizable limitations based on product details, processing times, location, etc
  • Access to order editor from multiple points: order status page, order confirmation email, and store account
  • Exclusion and restriction options for orders containing certain products
  • Capabilities to set time limitations and expiration dates for editing orders
  • Edited orders can be easily identified using order tags
  • Reviewed positively for its simplicity and effectiveness in reducing customer support tickets by about 10-20% per month
  • Responsive and helpful support team

Cons

  • No information provided on more complex customization options or advanced features
  • May still require integration and setup efforts, which could demand time and technical know-how
  • Lacks detailed insights into potential compatibility issues with other apps or platforms

Top Helpful Reviews

Cassette Optics

Feb 27, 2025  on Shopify

This is a game changer, it takes care of a lot of our problems regarding order changes. Definitely gives us much more time to focus on other things and keep our customers happy.

ALOHA

Feb 13, 2025  on Shopify

Easy to use, great customer service, and very reasonably priced. Our customers appreciate having the ability to edit their address themselves if they make a mistake. Our customer service team appreciates the time savings from making address editing self-serve.

Creepers Socks

Aug 21, 2024  on Shopify

This apps saves so much time in reducing Customer requests for address edits or order cancellations. The support team is very responsive and helpful in ensuring installing is correct for our store.

SendAFriend

Apr 29, 2024  on Shopify

Simple, solid app. Helps customers edit their own addresses. This app has decreased our customer support tickets by about 10-20% per month. The support team is responsive to any tickets and helpful when issues arise.

Couch Haus

Dec 28, 2023  on Shopify

If you’re still manually confirming shipping addresses then you need to install this app. It’s literally saved me thousands. I dont have to pay staff to change addresses and it reduced our number of address change request tickets. The developers are very responsive and were able to move the widget around the order status page. Would recommend this app to anyone!

Dandelion Chocolate

Oct 09, 2023  on Shopify

We were surprised by the response time of the app support! We got assistance with implementing the Relocate app. Even some of the new features were released specifically after our requests. The app is working perfectly, it changes the address and the gift note. All changes are successfully reflected in the Shipstation as well! Highly recommend this app!

Accurascale

Mar 02, 2023  on Shopify

Simply awesome! Let customers self-serve editing shipping details as they need, and the developers even plugged into our 3PL platform (mintsoft) so edits are pushed to the warehouse automatically - phenomenal app, support, service and value for money!

Limited Run Games

Jul 27, 2022  on Shopify

Relocate Address Editor has saved us and our customers so much time in address changes. It's affordable and just works. The one problem we did have Crowd control's customer support helped us with swiftly. They're friendly and this is a great app.

The Canadian Shield

Nov 22, 2021  on Shopify

Just installed this app after continually running into issues with customers inputting incorrect shipping addresses. 10/10 recommend - this has already made a huge difference. Requires a little bit of coding, but once it's working it saves a ton of manual time updating orders and tracking down shipments.

Misha & Puff

Aug 23, 2021  on Shopify

I'm honestly surprised that this app is free. It works great, Crowd Control's support is awesome and super responsive.. This app is so good it makes me want to see what other apps this company makes just so I can support them. If you need your customers to be able to change their addresses, install this app now.

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