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Relocate+ Order Editor logo

Relocate+ Order Editor

Develop by Crowd Control

$9.99

/ Month
Free plan available 7 Days Free Trial

Allow address edits, order canceling per your customized rules

Order tagging
Custom rules
Address edit
Order canceling
Pre-order support
Shipping error prevention
Order status editing
Confirmation email access
Store account editing

About Relocate+ Order Editor

Launched Apr 08, 2021

Categories

Built by Crowd Control

Email :

squad@crowdcontrol.co

Address

66 S Main St, Unit 367, Salt Lake City, UT, 84101, US

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Introduction Video

Description

Use custom rules for self-serve order editing on addresses and products to reduce errors and returns

Let customers make changes to shipping addresses and rates, add/remove products, edit order notes or gift messages, and cancel orders without contacting support. Create conditional rules to control what can be changed and when. Easily allow customers to update product variant options, pay for new items, taxes, or differences in shipping. Reduce returns and increase satisfaction with convenient order editing via the thank you and order status pages, order confirmation emails, and store accounts.

Let customers make changes to shipping addresses and rates, add/remove products, edit order notes or gift messages, and cancel orders without contacting support. Create conditional rules to control what can be changed and when. Easily allow customers to update product variant options, pay for new items, taxes, or differences in shipping. Reduce returns and increase satisfaction with convenient order editing via the thank you and order status pages, order confirmation emails, and store accounts. more
  • Exclude and/or restrict edits/canceling for orders containing certain products.
  • Limit how long after a checkout an order can be edited.
  • Set an expiration date for editing orders with specific products.
  • Easily identify edited orders with order tags.

Pros

  • Allows customers to edit addresses and cancel unfulfilled orders, thereby reducing customer service requests
  • Helps save money and time by minimizing instances of lost packages and wasted postage
  • Ideal for managing pre-orders, shipping delays, and address typos
  • Customizable limitations based on product details, processing times, location, etc
  • Access to order editor from multiple points: order status page, order confirmation email, and store account
  • Exclusion and restriction options for orders containing certain products
  • Capabilities to set time limitations and expiration dates for editing orders
  • Edited orders can be easily identified using order tags
  • Reviewed positively for its simplicity and effectiveness in reducing customer support tickets by about 10-20% per month
  • Responsive and helpful support team

Cons

  • No information provided on more complex customization options or advanced features
  • May still require integration and setup efforts, which could demand time and technical know-how
  • Lacks detailed insights into potential compatibility issues with other apps or platforms

Top Helpful Reviews

ShopZoo

Jul 01, 2025  on Shopify

This app has been incredibly helpful in allowing customers to update their shipping address and add/edit order notes. This has helped improve efficiencies for our customer service team since they no longer have to field these requests and manually update orders in our admin. Also, since we're a small not-for-profit retailer, it gives our customers peace of mind during times when we're not monitoring our customer service email, such as over the weekend and on holidays. We discovered an issue with customers being asked to pay for shipping after redeeming a free shipping discount code. I brought this issue to the support team's attention, and they responded promptly, finding a workaround to resolve the issue. Great support and an amazing addition to our webstore!

Dygma

Jun 04, 2025  on Shopify

We've been using it for years to allow customers to edit their addresses before shipping. It's really useful for pro-orders, but also when customers make mistakes during checkout. It saves a lot of time for customer support.

Totem

May 20, 2025  on Shopify

This is a great resource for our customer service team and has helped us reduce the amount of order management tickets! Helps save time for our team internally and allows the customer more control over their orders. Great app!

Légère Reeds

Apr 29, 2025  on Shopify

Works as advertised! Fairly simple mechanics that make it easy to use but is dynamic enough that we could create a process somewhat unique to our needs. Great CS as well :)

Cassette Optics

Feb 27, 2025  on Shopify

This is a game changer, it takes care of a lot of our problems regarding order changes. Definitely gives us much more time to focus on other things and keep our customers happy.

ALOHA

Feb 13, 2025  on Shopify

Easy to use, great customer service, and very reasonably priced. Our customers appreciate having the ability to edit their address themselves if they make a mistake. Our customer service team appreciates the time savings from making address editing self-serve.

Creepers Socks

Aug 21, 2024  on Shopify

This apps saves so much time in reducing Customer requests for address edits or order cancellations. The support team is very responsive and helpful in ensuring installing is correct for our store.

SendAFriend

Apr 29, 2024  on Shopify

Simple, solid app. Helps customers edit their own addresses. This app has decreased our customer support tickets by about 10-20% per month. The support team is responsive to any tickets and helpful when issues arise.

Couch Haus

Dec 28, 2023  on Shopify

If you’re still manually confirming shipping addresses then you need to install this app. It’s literally saved me thousands. I dont have to pay staff to change addresses and it reduced our number of address change request tickets. The developers are very responsive and were able to move the widget around the order status page. Would recommend this app to anyone!

Dandelion Chocolate

Oct 09, 2023  on Shopify

We were surprised by the response time of the app support! We got assistance with implementing the Relocate app. Even some of the new features were released specifically after our requests. The app is working perfectly, it changes the address and the gift note. All changes are successfully reflected in the Shipstation as well! Highly recommend this app!

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