This app has been a TRUE GAME-CHANGER for us. It greatly simplifies shipping address updates and order adjustments, allowing us to automate key parts of our workflow. We no longer need to manually handle every customer request, especially helpful outside business hours. A must-have for any business looking to improve customer satisfaction while saving time and labor costs through automation!!

Very responsive customer service. This app meets our needs exactly and has cut down on shipments getting lost already.

Easy to install and set-up. Affordable and easy to use to our end customers. Very flexible on what options you want to provide your customers, for how long they can edit their order and which objects they can edit (address edits only, address edits + product removal/addition, cancellation option). Fully scalable to your needs. Overall, this app will cover your standard ecommerce needs.

This app is an absolute no brainer. If you have customers that provide the wrong shipping address (happens to every store owner really) this app allows your customer to edit their shipping address after checkout. You can easily set the amount of time allowed for editing the order after it's been placed. 15 minutes has been our sweet spot. If you like saving time, money, preventing chargebacks, etc this is your app.

Great app, and fast customer service! This greatly reduced our time-sensitive customer service inquiries.

This app has significantly reduced the number of customer service issues we encounter. Allowing customers to quickly adjust their address or change products has been a game-changer and a time-saver. Set up was a snap, and the customer service is excellent. They are quick to implement new ideas and product suggestions. I can't recommend this app highly enough! Thanks for giving me my time back and saving me from customer service messages!

This app has been incredibly helpful in allowing customers to update their shipping address and add/edit order notes. This has helped improve efficiencies for our customer service team since they no longer have to field these requests and manually update orders in our admin. Also, since we're a small not-for-profit retailer, it gives our customers peace of mind during times when we're not monitoring our customer service email, such as over the weekend and on holidays. We discovered an issue with customers being asked to pay for shipping after redeeming a free shipping discount code. I brought this issue to the support team's attention, and they responded promptly, finding a workaround to resolve the issue. Great support and an amazing addition to our webstore!

We've been using it for years to allow customers to edit their addresses before shipping. It's really useful for pro-orders, but also when customers make mistakes during checkout. It saves a lot of time for customer support.

This is a great resource for our customer service team and has helped us reduce the amount of order management tickets! Helps save time for our team internally and allows the customer more control over their orders. Great app!

Works as advertised! Fairly simple mechanics that make it easy to use but is dynamic enough that we could create a process somewhat unique to our needs. Great CS as well :)